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Business Solutions Advisor - Centreville

Job Description:

  • At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

    One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

    Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

    Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

    Job Description:
    This job is responsible for providing specialized and personalized service offering advice and guidance to financial center clients through the full spectrum of borrowing and banking offerings at each stage of the client's life plan. Key responsibilities include acquiring new and deepening existing client relationships by conducting client meetings and presenting customized solutions to clients to help them achieve their financial goals. Job expectations include effectively balancing sales performance, operational risk, and client relationship care by leveraging specialized expertise.

    Responsibilities:

  • Recommends financial advice and guidance that align with client financial goals and needs
  • Builds and deepens relationships with new and existing clients by leveraging the full capabilities of the bank
  • Analyzes client financial needs and applies knowledge of borrowing and banking to recommend alternative or additional financial services that best align with the client's unique priorities
  • Connects with clients through outreach and pipeline management activities and conducts consistent follow-up routines to meet client needs
  • Makes decisions on client requests and makes referrals to appropriate internal partners based on client needs
  •  Partners with financial center leaders, performance managers, and market leaders to provide specialized guidance and coaching to financial center associates during meetings to assist with team delivery of an exceptional client experience
  • Required Qualifications:

  • Has demonstrated experience and proven success with business-to-business sales, or small business banking.
  • Has strong communication skills with the ability to effectively influence clients.
  • Has effective customer service skills with ability to manage the full client end-to-end experience and problem resolution.
  • Has a proven sales track record.
  • Is able to build productive partnerships and working relationships.
  • Is experienced with outbound phone sales.
  • Desired Qualifications:

  • Experience with financial information, spreadsheets and financial skills.
  • Experience with in-person customer service and sales.
  • Experience working with small business clients.
  • Experience meeting or exceeding goals.
  • A working knowledge of small business products and services.
  • Bilingual skills.
  • Skills:

  • Client Management
  • Client Solutions Advisory
  • Customer and Client Focus
  • Referral Identification
  • Risk Management
  • Client Experience Branding
  • Credit Documentation Requirements
  • Credit and Risk Assessment
  • Pipeline Management
  • Referral Management
  • Attention to Detail
  • Collaboration
  • Issue Management
  • Prospecting
  • Relationship Building
  • Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Business Solutions Advisor - Centreville, GHR

Are you ready to take your career to the next level? Join Bank of America as a Business Solutions Advisor in Centreville! In this role, you'll be at the forefront of providing personalized financial guidance to our clients, helping them navigate their financial journeys. Your daily mission will be to build strong relationships with both new and existing clients, offering them tailored advice and solutions that align with their unique goals. You'll leverage your expertise to analyze their financial needs and recommend appropriate banking and borrowing services. A key part of your work will involve collaborating with financial center leaders and associates to ensure our clients consistently receive an exceptional experience. We value our team members, investing in their growth and well-being through diverse benefits and support. At Bank of America, we embrace a culture of inclusion and flexibility, creating a workplace that encourages both professional and personal satisfaction. So, if you're passionate about financial services and ready to make an impact, we'd love to have you on our team in Centreville!

Frequently Asked Questions (FAQs) for Business Solutions Advisor - Centreville Role at GHR
What are the key responsibilities of a Business Solutions Advisor at Bank of America?

A Business Solutions Advisor at Bank of America is responsible for providing personalized financial advice, acquiring and deepening client relationships, analyzing clients' financial needs, and recommending suitable banking solutions. This role also involves collaborating with financial center leaders to ensure an exceptional client experience.

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What qualifications are required for the Business Solutions Advisor position at Bank of America in Centreville?

To qualify as a Business Solutions Advisor at Bank of America, candidates should have demonstrated experience in business-to-business sales or small business banking, excellent communication skills, and a proven sales track record. Customer service skills and the ability to build productive relationships are also essential.

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How does Bank of America support employee growth for Business Solutions Advisors?

Bank of America prioritizes the growth of its Business Solutions Advisors by providing opportunities for continuous learning and development, offering competitive benefits to support their well-being, and fostering a diverse and inclusive workplace that encourages collaboration and personal development.

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What kind of financial services will a Business Solutions Advisor provide to clients?

As a Business Solutions Advisor at Bank of America, you'll provide a comprehensive range of services including banking and borrowing solutions, personalized financial advice, and support in achieving clients' financial goals. This role requires you to analyze clients' needs and recommend tailored products and services.

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Is previous experience in small business banking necessary for the Business Solutions Advisor role at Bank of America?

While not strictly mandatory, having experience in small business banking is preferred for the Business Solutions Advisor position at Bank of America. This experience helps in understanding client needs and providing relevant financial solutions effectively.

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Common Interview Questions for Business Solutions Advisor - Centreville
How do you prioritize tasks when managing multiple client relationships as a Business Solutions Advisor?

A strong approach is to evaluate the urgency and impact of tasks, ensuring that critical client needs are addressed first while maintaining regular follow-up with other clients. Demonstrating effective time management and organization is key.

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Can you describe a time when you successfully influenced a client to adopt a new financial solution?

To answer this, share a specific instance highlighting your process, how you identified the client’s needs, and the strategies you employed to present the solution effectively, ensuring that the client understood the benefits.

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What techniques do you use to build rapport with clients?

Building rapport involves active listening, showing genuine interest in the client’s concerns, and personalizing your communication. Sharing relevant experiences and finding common ground can also enhance the connection.

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How do you handle dissatisfied clients?

Addressing client dissatisfaction requires a calm and empathetic approach. Listen to their concerns, acknowledge their feelings, and propose practical solutions. Following up ensures that the issue was resolved and that the client feels valued.

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What metrics do you use to measure your success as a Business Solutions Advisor?

Common metrics include client acquisition rates, retention metrics, and the overall impact of the financial solutions offered based on client satisfaction and feedback, alongside personal sales targets met or exceeded.

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What is your approach to effective pipeline management?

Effective pipeline management involves maintaining regular communication with prospects, utilizing a CRM system to track interactions, and prioritizing follow-ups based on where clients are in their decision-making process.

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How would you tailor financial advice for different client segments?

Tailoring financial advice involves understanding the unique needs and goals of different client segments, utilizing your product knowledge, and adapting your communication style to resonate with each specific group.

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Describe how you leverage teamwork in your role as a Business Solutions Advisor?

Team collaboration is essential. Engaging with financial center leaders and team members allows for the sharing of insights that can lead to improved client solutions, ensuring a cohesive approach to services offered.

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What role does continuous learning play in your career as a Business Solutions Advisor?

Continuous learning is vital to stay updated on financial products, market trends, and client management techniques. Participating in training and seeking feedback helps you remain effective and relevant in your role.

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How do you ensure that you meet goals and performance expectations?

Setting clear, measurable goals and consistently reviewing your progress helps. Utilizing time management strategies, staying organized, and seeking support when needed ensures you can meet and exceed performance expectations.

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TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 18, 2025

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