SUD Peer Support Specialist

About Glide 

GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization. 

SUMMARY 

The SUD Peer Support Specialist direct focus, as part of a multi-disciplinary team, is to provide peer support services to individuals with mental illness and/or substance abuse disorders, emphasizing service connection, case management, and recovery coaching that will support overall wellness.  The SUD Peer Support Specialist will ensure clients understand all services and opportunities available at Glide Foundation in efforts to support, promote, and enhance client’s wellness, growth mindset, stability, and self-sufficiency.  This position will require group facilitation that promotes social connection/awareness/access/and empowerment.  The principal duties are performed both in an office environment and in the field/community at pop-up community events.  This position is expected to collaborate and table at community events in the Tenderloin and throughout San Francisco’s marginalized communities.

This position is expected to be onsite Monday through Thursday 8:30am – 5:00pm (Wednesdays 11am to 7:30pm). There will be occasional work needed on evenings, weekends, and early mornings. Regular and predictable attendance is absolutely essential.  

• SUD Peer Support Specialist will coordinate and manage a caseload of 10 clients within a professional, trauma-informed lens, client-centered, efficient, and equitable framework to help clients achieve their best version of self, wellness and autonomy; all individuals identified as case management must have an initial intake screening, a brief assessment, a service plan, and progress notes. 
• SUD Peer Support Specialist will conduct and complete initial intake screening, brief initial assessments, service plans, timely progress notes, and enter all documentation into the database systems (ONE System and Salesforce) within 3 business days.   
• SUD Peer Support Specialist to identify participants’ strengths and barriers (risks and protective factors) to determine based line functioning, to assist participant in reducing barriers or challenges, and connect to internal and external resources and services.  
• SUD Peer Support Specialist will conduct/facilitate/coordinate 2 groups or workshops per day that are inclusive, reflective of client needs, promote a growth mindset, and support language capacity.  All workshops required proof of engagement (sign-in sheets), and at minimum a quarterly client satisfaction surveys completed. 
• Cultivate and maintain supportive relationships with clients to provide continuous recovery retention/stabilization support; this could include helping participants with life skills, leveraging resources, and establishing healthy boundaries; all services rendered must be documented within 3 business days. 
• Continuously assessing clients’ barriers in efforts to support stabilization, provide interventions and service navigation to ensure needs are being met; all services are to be documented in Salesforce & ONE System within 3 business days.  
• SUD Peer Support Specialist proactively engages service integration, assisting the multidisciplinary team with providing other direct services, i.e., staff coverage to support client triage, information and referral, distribution, crisis intervention and conflict resolution support.  
• Adhere to professional boundaries and standards. Understand and follow basis ethics, values, and principles of regulatory practices. Adhere to all laws and requirements regarding HIPPA, confidentiality, child protective services, contractual agreements, etc. 
• Meet professional obligations through efficient work habits such as collaborating with co-workers, meeting deadlines, honoring schedules, attend and actively participating in staff and individual meeting, community meeting, supervision, case conferences, client conferences and in-service trainings. 
• In collaboration with your direct Supervisor, complete a minimum of 20 assigned hours of professional or skill development each year; First Aid/CPR is required, but not included in the minimum hours required.  

• Minimum of three [3] years in case management of high-risk populations; or a bachelor's degree in social work/psychology or other related field + 2 years’ experience working with socially and/or economically marginalized populations. 
• Experience working with difficult clients (e.g., angry, loud and/or verbally abusive) in a professional manner. Strong conflict resolution skills and the ability to de-escalate oneself. 
• Must have strong verbal and written skills; Must be able to draft detailed instructions, case care plans, correspondence, memos, and other required documentation. 
• Must have group facilitation skills and the ability to perform low threshold case management services 
• Strong knowledge of SF resources, services and benefits programs (i.e.services/programs that support substance use treatment recovery).  
• Knowledge of principles and techniques of assessment, intervention strategies, counseling, harm reduction practice. 
• Ability to work independently and prioritize work and meet specific timelines.  
• Strong attention to detail, particularly, documentation in case files and updating client database. 
• Excellent interpersonal skills. Ability to establish and maintain effective working relationships with those contacted during work. Exercises sound judgment in interactions with others. 
• Ability to demonstrate proficiency with basic computer programs including Microsoft Word, Outlook, and Excel. Knowledge of the ONE System and Salesforce preferred. 

• Peer Support Specialist, Registered substance use disorder counselor or BBS registered AMFT or ASW. 
• Proficiency bilingual capacity in Cantonese, Spanish, Vietnamese, or Farsi strongly preferred;  
• Experience entering and accessing information from databases; Salesforce and ONE System experience preferred. 

• GLIDE’s buildings are located in the Tenderloin neighborhood. 
• GLIDE maintains an "open door" policy for the community and its clients, who frequently enter and leave the building.