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People Supervisor - Operations

Why GLS?


Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs. 


People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar. 


Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!


Benefits: GLS offers the below great benefits for your amazing work!

o   Competitive base pay and performance bonuses, dependent on role

o   Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability

o   401K with employer match and 100% immediate vesting

o   Paid Time Off (PTO) and paid company holidays to help you balance work and personal life

o   Paid Volunteer Time Off (VTO) Annually

o   Tuition Reimbursement

o   Parental Leave

o   Business casual work environment


***This posting is to enter our campus recruiting and entry-level process for position offers being made for May 2025***


What does it mean to be a People Supervisor - Operations at GLS?

People managers in Operations at GLS are key to helping employees grow, creating a strong team environment, and achieving organizational goals while providing optimum customer support! This is accomplished through daily feedback, empowerment, coaching, training, and recognition of top performance.


As an Operations Supervisor, you are taking the first step toward a career in management and leadership at GLS. This role is designed to prepare you for future opportunities in managerial and leadership positions, providing you with the skills and experience necessary to advance within the organization. Operations Supervisors who excel in their roles have a clear path to move into Operations Manager positions and continue their growth into higher leadership roles within the company.


Before you start your management journey, you will complete classroom and on-the-job training to understand our industry and the positions you will support. On-the-job training lasts 3-6 months before you are assigned a team to manage.


How will you drive value within the organization as a People Supervisor - Operations?
  • You will provide quality training, guidance, performance coaching, and feedback to assigned staff and advise and recommend training opportunities
  • You will evaluate team operating processes, analyze reports, and identify all performance-related issues to ensure appropriate actions are made to maximize work effectiveness
  • You will establish strong working relationships with other business units
  • You will support the development and maintenance of departmental operating procedures
  • You will set departmental goals and develop and maintain a daily employee work schedule that effectively meets the needs of the business unit and company
  • You will accept incoming calls and effectively resolve escalated complaints
  • You will exercise management authority concerning staffing, performance evaluations, promotions, salary recommendations, and terminations


What should you already know to be successful as a People Supervisor - Operations?
  • Bachelor’s degree is required
  • Phenomenal interpersonal skills with a focus on empowering others
  • Ability to learn new concepts and think fast on your feet
  • Strong drive, ambition, and the ability to motivate others
  • Solid written and verbal communication skills
  • Excellent organizational skills with high attention to detail
  • Hands-on approach, and willingness to go above and beyond to get the job done
  • Commitment to exemplifying organizational core values 


2023 California Applicant Privacy Notice

GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees

Please visit www.glsauto.com for information about our great company and other amazing opportunities


 

Applicants have rights under Federal Employment Laws

Family and Medical Leave Act (FMLA) 

Equal Employment Opportunity (EEO) 

Employee Polygraph Protection Act (EPPA) 

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What You Should Know About People Supervisor - Operations, Global Lending Services

At GLS, being a People Supervisor - Operations means stepping into a dynamic role where you truly make a difference! Located in sunny Tempe, Arizona, this position empowers you to lead a team while fostering personal and professional growth among your staff. As a key player in our culture, you'll provide training and real-time feedback that helps your colleagues thrive. We believe that each employee's success contributes to our collective triumph, and with over a decade of helping families find affordable transportation, we're passionate about what we do. You’ll set and achieve departmental goals, resolve customer complaints with grace, and dig into performance analyses, all while nurturing an atmosphere that celebrates accomplishments. You’ll also benefit from our extensive training program, preparing you for future leadership roles, including Operations Manager. With opportunities for personal development and a clear pathway to advancement, this role is perfect for those looking to mold their career in management within an innovative and supportive company. Join us at GLS to be part of a vibrant team that thinks boldly, cares deeply, and makes a lasting impact in the world of auto financing!

Frequently Asked Questions (FAQs) for People Supervisor - Operations Role at Global Lending Services
What responsibilities does a People Supervisor - Operations at GLS have?

As a People Supervisor - Operations at GLS, your main responsibilities include providing performance coaching, training, and feedback to assigned staff, analyzing team performance to identify improvement areas, and establishing strong working relationships across business units. You’ll play a key role in developing departmental procedures and ensuring that team goals align with company objectives.

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What qualifications are required for a People Supervisor - Operations position at GLS?

To qualify as a People Supervisor - Operations at GLS, a Bachelor’s degree is essential. Additionally, you should possess excellent interpersonal and communication skills, a knack for motivating others, a keen eye for detail, and the ability to adapt quickly to new challenges. Your drive and commitment to embodying the company’s core values will also be crucial for success in this role.

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What opportunities for career growth exist for People Supervisors - Operations at GLS?

People Supervisors - Operations at GLS have a clear pathway toward further managerial roles. Excelling in your duties provides the experience necessary to transition to higher leadership positions, such as Operations Manager. Our focus on personal development ensures that you have ample opportunities for advancement while contributing meaningfully to the team's success.

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What training is provided for new People Supervisors - Operations at GLS?

New People Supervisors - Operations at GLS undergo a comprehensive training program that includes both classroom instruction and on-the-job training lasting between 3 to 6 months. This training is designed to equip you with a thorough understanding of the industry, the roles you will support, and the key skills needed for effective management.

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What benefits can People Supervisors - Operations expect at GLS?

GLS offers an attractive benefits package for People Supervisors - Operations that includes competitive base pay, performance bonuses, comprehensive health insurance options, a solid 401K plan with employer match, paid time off, tuition reimbursement, and paid volunteer time off. Our focus on work-life balance and employee well-being is fundamental to our company culture.

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Common Interview Questions for People Supervisor - Operations
How do you handle performance issues within your team as a People Supervisor?

Handling performance issues effectively requires a balanced approach. Start with open communication to understand the root causes of performance dips. Use constructive feedback and coaching techniques to guide improvement. Establish specific performance metrics to track progress and hold regular check-ins to keep your team motivated.

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Can you provide an example of how you empowered a team member in your past experiences?

Empowering a team member involves providing them with opportunities to take ownership of their work. An example could be assigning a challenging project while offering support along the way. Allowing them to lead meetings or make decisions builds their confidence and showcases their ability to contribute meaningfully.

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What strategies would you implement to motivate your team?

To motivate my team, I'd focus on recognizing individual contributions, setting clear goals, and celebrating milestones. Creating an encouraging environment coupled with professional development opportunities fosters intrinsic motivation and supports overall team morale.

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How do you prioritize tasks for your team as a People Supervisor?

Prioritizing tasks involves assessing urgency and impact. I would work with my team to understand their workload and help classify tasks based on deadlines and importance. Utilizing tools like project management software can assist in tracking timelines and fostering accountability.

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Describe a time you resolved an escalated customer complaint.

When faced with an escalated customer complaint, I listened patiently and empathized with their situation. I ensured I understood their concerns fully, provided a timely response, and followed up to confirm their issue had been resolved. Keeping the customer informed throughout the process helped restore their trust in our services.

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What qualities make a great People Supervisor at GLS?

A great People Supervisor exemplifies strong communication skills, a collaborative mindset, and an understanding of employee motivation. They must also possess problem-solving capabilities and a commitment to fostering an empowering workplace culture, aligning with GLS's core values.

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How do you approach team development and training?

I approach team development through assessing individual skills and organizing tailored training sessions. Regular feedback and coaching are crucial. Encouraging staff to pursue continued education or participate in workshops reinforces their growth and aligns their personal goals with organizational objectives.

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How do you ensure effective communication across departments?

Effective communication is about creating an environment that encourages collaboration. I would implement regular meetings, use collaborative tools, and promote a culture of openness where team members feel comfortable sharing updates and insights, fostering synergy between departments.

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What steps would you take to establish a cohesive team environment?

Building a cohesive team starts with understanding each member's strengths and weaknesses. I would organize team-building activities, set common goals, and encourage open communication to promote trust and collaboration. Recognizing team achievements also fosters unity and morale.

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How do you balance achieving team targets while supporting individual employee development?

Balancing team targets with individual development involves aligning team goals with personal growth initiatives. I would set clear expectations while offering mentorship and training opportunities, ensuring that as the team succeeds, individual members also feel fulfilled and supported.

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Full-time, on-site
DATE POSTED
January 14, 2025

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