Job details

Business Support Administrator

Due to the rapid growth of our VANTAGE business, Control Risks is seeking a candidate with strong initiative to oversee all aspects of project delivery and business administration. The individual will be responsible for providing operational support in accordance with all project and company policies and procedures, as well as establishing and streamlining processes to drive efficiency and accelerate growth.

Tasks & Responsibilities

Client project coordination

Provide first level of client task management, processing client orders and recording them in internal system. Escalate ambiguous orders to relevant stakeholders
·Support the delivery management team with general day-to-day operational tasks and address issues when they arise

Financial support

Provide internal and external reports on database usage

Operational support

Timesheet reporting
Support the creation of training materials and internal reference documents where required
Maintain up to date client records and service tracking
Provide client usage reports as required
Carry out ad-hoc tasks for the Sales and Client Services teams

Essential

Full fluency in English
Attention to detail
Excellent time management and prioritisation
Confident to raise concerns and discuss solutions
Educated to A level/local equivalent; Educated to degree level is desirable
Strong IT skills including Microsoft Outlook, Office; Dynamics 365 and SharePoint would be advantageous
Strong communication skills with the ability to establish effective and strong working relationships with internal and external contacts
Ability to work effectively under pressure, demonstrating resilience

Preferred

Education or work experience in compliance sector
Prior experience of using internal enterprise systems

Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
Working with our clients, from day one our people are given direct responsibility, career development and the opportunity to work collaboratively on fascinating projects in a rewarding and inclusive global environment.
The Company is committed to further its diversity, inclusion and equity agenda and as an employee you have access to various business resource groups in the Company including the Company's LGBT+ network called MOSAIC, the Women's Network, and Synergy - a people network to celebrate and promote ethnic diversity at Control Risks

Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs.

Control Risks Glassdoor Company Review

3.5

Control Risks DE&I Review

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CEO of Control Risks

Nick Allan

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What You Should Know About Business Support Administrator, Control Risks

Join Control Risks as a Business Support Administrator in our rapidly growing VANTAGE business! We’re on the lookout for a proactive and detail-oriented individual to be the backbone of our project delivery and business operations. In this role, you will oversee various tasks that ensure smooth client project coordination, such as managing client orders, providing first-level task management, and escalating any ambiguous requests to relevant stakeholders. You will support our delivery management team with day-to-day operational tasks and be the go-to person for addressing issues as they arise. Additionally, you'll play an essential role in financial support by preparing internal and external reports on database usage. Your expertise in maintaining accurate client records and creating training materials will be invaluable. At Control Risks, we value strong communication, resilience, and the ability to establish effective relationships. If you have a flair for organization, strong IT skills, and a commitment to fostering an inclusive environment, this role is perfect for you. With opportunities to work on fascinating projects, competitive compensation, and the benefits of a hybrid working arrangement, you’ll be part of a supportive and dynamic team that prioritizes your career development!

Frequently Asked Questions (FAQs) for Business Support Administrator Role at Control Risks

What are the primary responsibilities of a Business Support Administrator at Control Risks?

As a Business Support Administrator at Control Risks, your main responsibilities will include overseeing project delivery, managing client orders, facilitating operational tasks for the delivery management team, and generating reports on database usage. With your strong attention to detail and organizational skills, you will also maintain client records and support the creation of training materials, ensuring all processes align with company policies and enhance efficiency.