Logistics Claim Specialist (EM6891)

As a Logistics Claim Specialist at Samsung SDS, you will be primarily responsible for managing and resolving irregular logistics situations, including damages, losses, and discrepancies. This includes leading the resolution process, identifying root causes, negotiating with external partners, and maintaining accurate documentation of claims. You'll work closely with internal teams to ensure that all logistics-related claims are handled efficiently and that customers are kept informed throughout the process.

To be considered for the Logistics Claim Specialist position at Samsung SDS, candidates should ideally possess a Bachelor's degree in Statistics, Accounting, Business, or Analytics, along with a minimum of 2 years of data analytics experience. Experience in transportation or logistics freight claims processing is preferred. Additionally, strong verbal and written communication skills, attention to detail, and proficiency in Microsoft Office products are essential for success in this role.

Yes, bilingual proficiency in Korean and English is required for the Logistics Claim Specialist role at Samsung SDS. This skill is essential for effective communication with customers and internal teams, particularly given the company's strong ties to both Korean and international logistics markets.

Samsung SDS is dedicated to supporting the professional development of its employees, offering a comprehensive suite of programs that include training and skills enhancement opportunities. As a Logistics Claim Specialist, you will have access to resources that will help you grow in your career and excel in the logistics field, ensuring that you remain at the forefront of industry innovations and practices.

The Logistics Claim Specialist position at Samsung SDS has a work schedule of 8:00 am to 5:00 pm in the office. This structured schedule allows for a balanced work-life dynamic while providing dedicated time to address logistics claims and collaborate with your team effectively.

To effectively resolve a logistics-related claim, I would first gather all relevant data and documentation concerning the incident. Next, I would collaborate with both internal teams and external partners to understand the root causes and involved parties. After analyzing the situation, I would notify the affected customers promptly, communicate clearly throughout the resolution process, and ensure that all information is accurately documented to prevent future occurrences.

When managing multiple claims, I prioritize tasks based on the severity and urgency of each situation. I assess which claims require immediate attention, especially those that affect customer operations or involve significant losses. Utilizing organizational tools and effective time management strategies, I ensure that I am addressing the most critical claims while maintaining progress on others, balancing efficiency and quality in resolutions.

In a previous role, I encountered a situation involving a significant discrepancy between delivery documentation and actual shipments. To address this, I conducted a thorough investigation by cross-referencing data from our systems, discussing with warehouse staff, and communicating with customers. This collaborative approach not only enabled me to identify the issue's root cause but also strengthened relationships with our partners through transparency and effective problem-solving.

Communication skills are crucial in the Logistics Claim Specialist role as they enable effective collaboration with various stakeholders, including internal teams and external partners. It's important to convey complex information clearly, particularly when discussing claims and resolutions with customers. Strong communication fosters trust and facilitates quick resolutions, leading to improved customer satisfaction and operational efficiency.

To ensure accuracy in documentation related to claims, I follow a systematic process that includes double-checking all entries, using standardized forms, and maintaining organized files. Additionally, I frequently review claim updates to ensure consistency and accuracy. This attention to detail minimizes errors and supports a reliable record-keeping system essential for effective claim management.

A Logistics Claim Specialist must be proficient in Microsoft Office applications, especially Excel, for data analysis and report generation. Familiarity with claim database software is also necessary for tracking and managing claims efficiently. Additionally, the ability to leverage web-based applications for communication and documentation enhances overall productivity in the role.

In previous positions, I utilized data analytics to identify patterns in logistics operations, such as common reasons for claim discrepancies. By analyzing data trends, I could propose actionable improvements to reduce the occurrence of irregularities. This analytical approach not only aids in problem resolution but also contributes to the continuous improvement of logistics processes overall.

In case of a disagreement with a partner regarding a claim, I would first approach the situation with a collaborative mindset. I would gather all necessary documentation and evidence and schedule a meeting to discuss the differing perspectives openly. My goal would be to achieve a mutual understanding and explore possible solutions, focusing on maintaining a positive working relationship while resolving the issue effectively.

To improve logistics processes, I would focus on continuous improvement initiatives such as conducting regular reviews of claim data, conducting training sessions for the team on best practices, and seeking feedback from partners and customers. Implementing technological solutions for tracking and documentation can also enhance process efficiency and accuracy, reducing the occurrence of claims over time.

I am excited about the opportunity to work as a Logistics Claim Specialist at Samsung SDS because of the company's innovative approach to logistics and its commitment to excellence. I admire Samsung SDS's emphasis on technology-based logistics solutions and their dynamic work environment. I believe my experience and skills in managing claims and resolving logistics issues align well with the company's goals, and I look forward to contributing to its continued success.