Director of Product, Payments

As the Director of Product, Payments at GoFundMe, you will lead the vision and strategy for our payments product line, focusing on enhancing payment flows and building critical infrastructure. You'll own the end-to-end payments platform roadmap, drive features related to transaction processing, payment integrations, and fraud prevention, and ensure our payment ecosystem meets regulatory standards.

To be considered for the Director of Product, Payments role at GoFundMe, you should have over 10 years of product management experience, with at least 5 years in the payments or fintech sectors. A proven track record in scaling payment platforms, strong analytical skills, and effective communication abilities are also critical for success in this position.

In the role of Director of Product, Payments at GoFundMe, you play a vital role in ensuring that our donation process is seamless and secure. By focusing on user experience and developing innovative payment solutions, you directly contribute to our mission of helping people help each other, empowering individuals and organizations to raise funds effectively.

At GoFundMe, the culture is vibrant, mission-driven, and inclusive. As the Director of Product, Payments, you'll work with a diverse team that values collaboration, innovation, and continuous learning. The environment encourages celebrating accomplishments while working hard together toward a common goal.

The Director of Product, Payments role at GoFundMe is a hybrid position based in San Francisco, CA. You'll be expected to be in the office three times a week, collaborating closely with your colleagues to solve challenges and drive product success.

In approaching the prioritization of features for the payments product line, I would use a data-driven strategy that considers user feedback, market trends, and alignment with our overall company goals. Conducting A/B tests and analyzing metrics will help shape decision-making that optimizes user experience and drives impactful results.

Certainly! In my previous role, I managed a payment product that integrated multiple payment gateways and supported various currencies. I worked cross-functionally to develop a frictionless checkout experience, resulting in a 25% increase in authorization rates and significantly improving user trust and satisfaction.

To ensure compliance with payment regulations, I would collaborate closely with legal and compliance teams, conducting regular training sessions and audits. Staying informed on evolving laws and regulatory standards will be crucial, along with implementing robust processes and technologies that maintain user security and trust.

I believe in the importance of continuous feedback to refine products. I would employ several methods such as surveys, user interviews, and usability testing to gather insights. Additionally, analyzing usage data and A/B test results would help shape our product development cycle toward user-centric improvements.

Data analysis is foundational in my product management approach. It guides the decision-making process, helps identify trends and opportunities for improvement, and measures the success of implemented features. By leveraging both qualitative and quantitative data, I ensure our product roadmap is aligned with user needs and business objectives.

When disagreements arise, I advocate for open communication and a collaborative approach. I would first seek to understand the differing perspectives and the reasoning behind them. Then, together, we can analyze the data and relevant insights to reach a consensus that aligns with our product objectives.

In my previous roles, I've successfully led multiple projects using agile methodologies. I championed a culture of iterative development, allowing for rapid feedback loops, adaptability, and ensuring that the team remains focused on delivering high-quality results. Weekly sprints and regular check-ins facilitated transparency and collaboration.

User-friendliness is paramount for any payments ecosystem. I ensure this by conducting user research to understand pain points, leveraging insights to design intuitive user interfaces, and implementing user testing throughout the development process to refine the experience continually.

In this role, I aim to create seamless and secure payment experiences that enhance donor trust and engagement. My goal is to lead product innovations that not only support GoFundMe's mission but also expand our reach and capability to empower individuals and organizations worldwide.

I see several trends shaping the future of payments in the nonprofit sector, including the rise of digital wallets, increased use of cryptocurrency donations, and enhanced fraud prevention technologies. Understanding these trends allows us to innovate and adapt our payments strategy to better serve our community.