Repairs and Maintenance Manager

The Repairs and Maintenance Manager at Gorjana is responsible for overseeing repair and maintenance operations for multiple retail locations. This includes managing day-to-day facilities upkeep, coordinating with contractors on repairs, ensuring compliance with health and safety standards, and managing maintenance budgets and vendor relationships.

To apply for the Repairs and Maintenance Manager role at Gorjana, you should ideally have a high school diploma or equivalent, with an Associate's degree or higher preferred. Relevant experience in facilities maintenance, particularly in retail operations with multiple locations, as well as strong leadership and communication skills, are essential.

The Repairs and Maintenance Manager plays a crucial role in enhancing customer experience at Gorjana by ensuring that all retail stores are maintained to the highest standards. This involves promptly addressing any maintenance issues, keeping the store environment safe and clean, and preventing equipment failures that could disrupt the shopping experience.

At Gorjana, the working environment for a Repairs and Maintenance Manager is dynamic and requires flexibility. You will be working across various retail locations, managing contractors and maintenance schedules while occasionally requiring evening and weekend hours to minimize disruption during operational hours.

Key skills for success in the Repairs and Maintenance Manager position at Gorjana include excellent organizational abilities, strong leadership competencies, effective communication skills, and proficiency in facilities management software, along with a solid understanding of building systems like HVAC, electrical, and plumbing.

When prioritizing maintenance tasks, I assess the impact on store operations and customer experience first. I review urgent requests and routine maintenance schedules, ensuring that high-traffic areas are prioritized. Regular inspections and feedback from store managers help me develop a comprehensive plan.

Sure! One challenging project involved a major HVAC failure in a busy store. I organized a rapid response team of contractors, negotiated expedited service to minimize downtime, and communicated continuously with the store to manage expectations. The result was a swift restoration of service with minimal disruption.

To manage vendor relationships effectively, I emphasize open communication and clearly defined expectations. Regular check-ins help keep the partnerships strong, and I also ensure that I review their performance continuously to provide constructive feedback.

I ensure compliance with health and safety regulations by staying updated on the latest standards, conducting regular inspections, and promoting a safety-first culture among teams. Additionally, we implement robust training protocols to ensure that all staff are well-informed.

My approach to budget management involves detailed tracking of maintenance expenses and analyzing them against forecasts. I prioritize essential repairs and investments that enhance the store's longevity, all while searching for cost efficiencies in vendor negotiations.

In such cases, I would address the issue directly with the contractor, providing specific feedback on the shortcomings. I also believe in maintaining a collaborative approach, discussing solutions to ensure that the work aligns with our standards moving forward.

I utilize facilities management software to monitor maintenance schedules, track repair history, and manage vendor communications. Google Suite tools are also helpful for documenting conversations and maintaining organized records.

I have significant experience with emergency repairs, leading quick-response teams to address critical situations. This includes coordinating repairs for plumbing emergencies and electrical issues while ensuring minimal impact on store operations.

Creating a positive work environment for my team involves fostering open communication, offering support in their tasks, and recognizing their contributions. I lead by example, encouraging teamwork and continuous learning to boost morale.

My philosophy is that excellent customer experience begins with a well-maintained environment. By ensuring timely repairs and proactive maintenance, I contribute to a space where customers feel safe and valued; this ultimately reflects our brand's commitment to quality.