GARAGE - Assistant Manager - Westchester

As the Assistant Manager at Garage in White Plains, you will assist the Store Manager in running all aspects of the store operations. Your primary responsibilities will include optimizing sales results, ensuring a positive shopping experience, leading and inspiring your team, managing inventory, and executing merchandising standards. You will also play a key role in eCom order fulfillment and maintaining operational efficiency across digital and in-store platforms.

To be a successful candidate for the Assistant Manager position at Garage, you should have at least a high school diploma. A post-secondary education in business or a related field would be an asset. Additionally, you should possess around 2 years of management experience, ideally in a fashion retail environment, along with a passion for fashion, strong organizational skills, and a dedication to providing exceptional customer service.

Leadership experience is crucial for the Assistant Manager role at Garage. In this position, you’ll be responsible for inspiring and guiding your team towards achieving sales targets and creating a vibrant store atmosphere. Your ability to promote collaboration, creativity, and skill-sharing among team members is essential for fostering a positive work environment that leads to success.

Garage values its employees and is committed to their growth! As an Assistant Manager, you’ll have access to learning and development programs designed to help you grow professionally and personally. There are also opportunities for advancement within the organization as you demonstrate your leadership skills and passion for the business. Your journey with us can lead to greater responsibilities and even higher roles!

As an Assistant Manager at Garage, you can expect a dynamic and spirited working environment. The role requires flexibility in your schedule, including evenings, weekends, and holidays to meet business needs. You’ll be engaging with customers and leading a team in a vibrant store setting, taking on exciting challenges that keep every day fresh and different. We're all about growth and investing in our people!

When faced with a challenging customer situation, I stay calm and listen actively to the customer’s concerns. I acknowledge their feelings and assure them that I’m here to help. I make it my priority to find a resolution that keeps the customer satisfied while adhering to company policies. Open communication is key, and I aim to turn a negative experience into a positive outcome.

To motivate my team, I focus on fostering a positive and engaging work environment. I encourage open communication and recognize individual achievements. Setting clear goals with the team promotes accountability and success. Additionally, I love incorporating team-building activities to enhance collaboration and camaraderie among team members.

Certainly! In a previous role, I had to decide whether to reduce store hours during a slow season. I analyzed sales data and gathered feedback from my team and customers. Ultimately, I decided to temporarily reduce hours while keeping the team informed. The decision helped cut costs and maintain employee morale, and we resumed regular hours once business picked up.

Effective inventory management starts with analytics and regular audits. I employ inventory tracking software to monitor stock levels, which helps prevent overstocks or shortages. Additionally, I emphasize teamwork, ensuring that all staff is trained to handle inventory tasks efficiently and are aware of the significance of keeping accurate records.

Ensuring compliance starts with leading by example. I believe it’s crucial to be well-versed in all company policies and procedures myself, so I consistently communicate these to the team. I also conduct regular training sessions and provide resources for employees. Open discussions and feedback ensure everyone understands the importance of adhering to these guidelines.

Social media is vital for connecting with customers and fostering community engagement. As an Assistant Manager, I encourage the team to use social media platforms to promote new arrivals, sales, and store events. It’s also a great tool for obtaining customer feedback and interacting with our audience, which helps improve the in-store experience.

During busy sales periods, prioritization is key. I create a list of urgent tasks and delegate responsibilities to team members based on their strengths. Flexibility is crucial in these moments; I adapt my plans dynamically to address immediate needs while maintaining a focus on overall goals. I also ensure clear communication to keep everyone aligned.

My leadership philosophy revolves around collaboration and empowerment. I value my team’s contributions and encourage open dialogue and idea-sharing. By fostering an inclusive environment, I believe we can achieve more together, inspiring creativity and driving success—especially in a fast-paced retail environment like Garage.

Staying informed about fashion trends is essential in this industry. I follow fashion blogs, engage with social media influencers, and participate in industry webinars. Networking with peers and attending trade shows helps me keep a pulse on emerging styles and consumer interests, enabling me to bring fresh ideas and insights to the Garage team.

I believe the most important quality in an Assistant Manager is adaptability. The retail landscape is ever-changing; you have to be prepared to pivot strategies quickly in response to new trends, customer feedback, or operational challenges. A successful Assistant Manager embraces change and motivates their team to view it as an opportunity for growth and innovation.