Client Acquisition Manager

As a Client Acquisition Manager at Grow Therapy, your primary responsibilities include coaching a team of booking specialists, hitting weekly client booking targets, monitoring call productivity, and developing team members’ skills in conversation and problem-solving. Your goal will be to ensure high conversion rates and maintain an exemplary customer satisfaction rating.

To excel as a Client Acquisition Manager at Grow Therapy, you should possess strong leadership and coaching skills, experience in analytics to inform decision-making, and a deep understanding of client services in a fast-paced environment. You should also be empathetic and able to create a collaborative team culture.

Grow Therapy is dedicated to your professional growth as a Client Acquisition Manager. We offer continuous learning opportunities, mentorship programs, and a supportive culture that encourages personal and professional development through hands-on experience and industry knowledge.

At Grow Therapy, the expected salary range for a Client Acquisition Manager is between $107,681 and $140,760 USD. This competitive package reflects our commitment to attracting top talent who are passionate about making a difference in mental healthcare.

As a Client Acquisition Manager at Grow Therapy, you can expect comprehensive health insurance plans, flexible working hours, wellness stipends, and a robust culture that emphasizes mental health and work-life balance, including wellness mornings and flexible time off.

To effectively motivate a team, I believe in fostering an environment of collaboration and support. I would set clear goals, celebrate accomplishments, and provide ongoing feedback, ensuring that every team member feels valued and engaged in the client acquisition process.

In my previous role, I analyzed call analytics to identify common customer objections and adjusted our training accordingly. This proactive approach led to a 20% increase in conversion rates, showcasing how data-driven strategies can enhance performance.

To maintain a high CSAT rating, I would prioritize regular team training on communication skills, ensure a focus on empathy while dealing with clients, and establish a feedback loop with the team to make continuous improvements based on client interactions.

Handling underperformance involves a candid conversation to understand any underlying issues. I would offer support and specific strategies to help improve performance, along with setting clear expectations for future progress.

In a previous position, I successfully led a project to revamp our client intake process. This involved collaborating with various departments, training the team on new protocols, and implementing new technology, resulting in a 30% reduction in client onboarding time and increased satisfaction.

I believe my passion for mental healthcare, combined with my proven track record in team leadership and data-driven decision-making, aligns perfectly with the mission of Grow Therapy. I am dedicated to fostering a collaborative and empathetic team culture.

Adaptability is crucial in fast-paced environments. I stay informed on industry trends, actively seek feedback from my team, and remain open to adjusting strategies as necessary to ensure we meet our clients’ evolving needs effectively.

Promoting a collaborative culture involves encouraging open communication, hosting brainstorming sessions, and recognizing individual contributions. I aim to create an atmosphere where everyone feels comfortable sharing ideas and working together towards common goals.

I believe in balancing performance metrics with a strong customer-focused approach. By ensuring that team members understand the importance of both achieving targets and providing excellent service, we can create a win-win situation that fosters long-term client satisfaction.

As a Client Acquisition Manager, I would leverage CRM systems for tracking leads and client interactions, analytical tools for data insights, and communication platforms to facilitate collaboration among team members, ensuring we are all aligned towards our goals.