GTM Enablement Manager | Growth

About the Role

We’re looking for a special individual to focus on enabling the teams that drive the growth and success of our customer base. This role is designed to evaluate, design and implement programs for our CX and Account Management Team. If you get excited by the idea of strategizing, and building and facilitating content and programs and positively influence our customer base growth goals, keep reading! We’re looking for a passionate person desiring to make an impact on our internal Team’s growth and careers. You’ll be a key strategic partner to CX Leadership, CX Ops, Product Growth, Marketing and the wider GTM Enablement team.

Responsibilities

• Partner with Customer Success Programs & CX Leadership establish program objectives, success metrics and milestones with a focus in your specialized area of the growth of our customer base.
• Develop a set of playbooks for the Account Managers (AMs) to influence Cross-sell/Upsell ARR.  
• Partner with the Enablement Effectiveness Manager to prepare monthly & quarterly reviews with data identifying program strengths and opportunities to Leadership
• Design Manager Enablement material to support the continuous coaching and improvement of the plays and best practices established in team and 1:1 settings
• Ensure programs are scalable and accessible in alignment with the broader enablement programs for Growth generating teams at Lattice
• Partner with CX Ops & Rev Ops to ensure that plays and new processes are adopted, measured and implemented in tools like Gainsight, Salesforce.com and, Sendoso for accessibility
• Partner with the GTM Onboarding Manager to influence and enrich onboarding programs in your area of expertise
• Capture feedback on programs to identify and address process improvement opportunities over time

Qualifications

• 3+ years of Sales Enablement, Learning & Development or other directly relevant experience
• 3+ years of experience operating in a Quota Carrying role 
• Preferred Experience building programs and playbooks in support of Sales or CX orgs at a SaaS company
• Passion for empowering others, and demonstrating impact to the organization 
• Impeccable organization and prioritization skills to accommodate the balance of running multiple projects and programs
• Metrics focused, to accomplish both project, program effectiveness and team goals
• Exceptional communication skills and ability to work across all internal teams
• Ability to design, develop and deliver fully executed programs and resources
• A team player capable of high performance and flexibility in a fast paced environment

Why Lattice?

• We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment
• The opportunity to join an experienced and ambitious team that is passionate about solving customers’ needs and loves coming to work every day
• Partner with 3,100+ companies around the world to make sure their employees are engaged and performing at a high level
• A culture that encourages and promotes professional growth and development, with continuous learning reimbursements
• Competitive salary, equity, and benefits
• Flexible vacation/time-off policy

About Lattice

Lattice is on a mission to build cultures where employees and their companies thrive. In an age where employees have more choice than ever before, businesses that put employees first are winning – and Lattice is building the tools to empower those people centric companies. Lattice is a people management platform that offers performance reviews, employee engagement surveys, real-time feedback, weekly check-ins, goal setting, and career planning in a way that allows companies to focus on employee development, growth, and engagement – yielding stronger employee retention, performance, and impact to the bottom line. Since launching in 2016 we have grown to over 3,100 customers globally, including brands like Slack, Pinterest, Reddit, and Asana.

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Lattice is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Lattice is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

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