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As a Customer Success Manager at GuidePoint Security, you'll be at the forefront of ensuring our Mid-Atlantic commercial customers receive the ultimate in cybersecurity solutions. GuidePoint Security is known for its trusted expertise and innovative services that empower renowned organizations, including Fortune 500 companies and U.S. government entities, to better secure their operations. In this remote position, you will act as a primary advocate for these valued clients, managing professional services engagements and being the bridge between various stakeholders—ranging from engineers to senior client leadership. Your role will be integral in enhancing customer experience through effective communication, project management, and by producing executive-level metrics to track performance. Think of yourself as a player-coach, leveraging your creativity and experience to not just drive success for our clients, but to also lay groundwork for growth within our team. If you have a proven track record in customer success programs, particularly in the cybersecurity or IT sector, this position offers you the chance to work with leading professionals, tackle large-scale security projects, and truly make a difference in our clients' security journeys. Join us and contribute to the evolution of cybersecurity services while enjoying benefits like remote work flexibility, comprehensive healthcare options, and an engaging workplace culture.
GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions that minimize risk. Our experts act as your trusted advisor to understand your business and challenges, helping you ...
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