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Client Success Manager - Mid-Market - (Remote - US)

Jobgether has ALL remote jobs globally. We match you to roles where you're most likely to succeed, and provide feedback on every application to help you learn. No more guesswork, application black holes, or recruiter ghosting in your job search.

For one of our clients, we are looking for a Client Success Manager - Mid-Market, remotely from the United States.

In this client-facing role, you will manage day-to-day relationships with employer clients, ensuring they maximize the benefits of the company’s programs. You will be responsible for driving program adoption, managing escalations, expanding product offerings, and securing renewals. This role will require you to work cross-functionally with teams including Growth, Sales, Marketing, and Product, while also developing and maintaining long-term relationships. The ideal candidate will have a strong background in client success management and the ability to balance client needs with internal resources to ensure high client retention and satisfaction.

Accountabilities:

  • Own and manage a book of employer clients, ensuring program adoption and driving client satisfaction through high-impact relationships.
  • Collaborate cross-functionally with Growth, Sales, Data, and other teams to deliver exceptional client service.
  • Monitor and report on program value, working with clients to ensure long-term satisfaction and renewals.
  • Drive product expansion by introducing clients to the company’s full suite of offerings, maximizing member impact.
  • Use data-driven insights to guide customer decisions and recommendations, enhancing the overall client experience.

  • A minimum of 2 years of experience in client success management, with expertise in managing multiple client accounts across different stages of their lifecycle.
  • Strong project management skills, with the ability to handle deadlines, deliverables, and resources effectively.
  • Excellent communication skills, able to build relationships at all levels within client organizations and with internal teams.
  • A consultative approach to client management, focusing on both client needs and product offerings to ensure optimal results.
  • Experience with data storytelling and using data to influence customer decisions.
  • Preferred: Familiarity with employee benefits, digital health, and data integration proficiency.
  • Comprehensive medical, dental, and vision coverage for employees and their families.
  • Gender-affirming care and fertility planning support.
  • 2% company match for retirement savings through a traditional or Roth 401k plan.
  • Modern life stipends to support your learning and development.
  • Inclusive healthcare benefits for family members and travel reimbursements if healthcare isn’t available where you live.
  • A culture committed to diversity and inclusion, reflecting the communities we serve.
  • Competitive salary based on experience and location, with equity opportunities.

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Average salary estimate

$80000 / YEARLY (est.)
min
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$70000K
$90000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Client Success Manager - Mid-Market - (Remote - US), Jobgether

Are you a proactive and passionate Client Success Manager looking for a fantastic opportunity in a remote role? Look no further! Our client, a dynamic company that values client relationships and employee well-being, is searching for a Client Success Manager - Mid-Market to join their amazing team. In this position, you will work closely with employer clients, assisting them in deriving maximum value from the company’s programs. You’ll take charge of your own book of clients, driving program adoption, managing escalations, and fostering long-term relationships that put client satisfaction at the forefront. Your day-to-day will see you collaborating with a variety of teams, from Growth to Sales to Marketing, all while using your strong project management skills to ensure that deadlines and deliverables are met with excellence. The ideal candidate will have a background in client success management, excellent communication skills, and the ability to leverage data to make informed recommendations. If you’re ready to elevate client experiences and make a significant impact in a supportive and inclusive environment, this Client Success Manager role could be your next big step. Join our client in creating extraordinary client journeys and experiences that genuinely matter!

Frequently Asked Questions (FAQs) for Client Success Manager - Mid-Market - (Remote - US) Role at Jobgether
What responsibilities does a Client Success Manager at our client company have?

As a Client Success Manager at our client company, you will be responsible for managing day-to-day relationships with employer clients, ensuring they maximize the benefits of the company's programs. This includes driving program adoption, managing escalations, securing renewals, and collaborating cross-functionally with Growth, Sales, Marketing, and Product teams to deliver exceptional client service.

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What qualifications are required for the Client Success Manager - Mid-Market position?

To qualify for the Client Success Manager - Mid-Market role, candidates should have a minimum of two years of experience in client success management, a strong understanding of managing multiple client accounts, and excellent communication skills. Familiarity with employee benefits, digital health, and data integration is preferred, along with strong project management skills.

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How does a Client Success Manager contribute to client retention and satisfaction?

A Client Success Manager plays a crucial role in client retention and satisfaction by building high-impact relationships and ensuring program adoption. By monitoring the program's value, they enhance the overall client experience, utilize data-driven insights to influence decisions, and secure renewals by addressing client needs effectively.

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What benefits are offered to Client Success Managers at this company?

The company offers a comprehensive benefits package for Client Success Managers, including medical, dental, and vision coverage for employees and their families, gender-affirming care, fertility planning support, and a retirement savings plan with company matching. Employees also benefit from modern life stipends and a culture that values diversity and inclusion.

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What kind of team collaboration can a Client Success Manager expect?

As a Client Success Manager, you will collaborate extensively with cross-functional teams, including Growth, Sales, Data, and other internal teams. This collaboration aims to deliver exceptional client service and innovative solutions that maximize the impact of the company’s product offerings.

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Common Interview Questions for Client Success Manager - Mid-Market - (Remote - US)
What experience do you have with client management and success?

When answering this question, highlight your previous roles in client success management, focusing on specific achievements that led to enhanced client satisfaction and retention. Discuss your approach to building relationships and addressing client needs effectively.

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Can you give an example of how you used data to drive client decisions?

Share a specific situation where you analyzed data to provide actionable insights to clients. Discuss how you communicated this information clearly, leading to improved outcomes or decisions based on your recommendations.

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How do you prioritize and manage multiple client accounts?

Explain your organizational methods for managing competing priorities, such as using project management tools or setting clear deadlines. Discuss examples demonstrating your ability to handle multiple accounts effectively and ensure all clients receive high-quality service.

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Describe a time you had to manage a difficult client situation.

Think of a specific situation where a client was unhappy, and describe how you listened to their concerns, took action, and resolved the issue. Highlight your negotiation skills and ability to maintain a positive relationship after the resolution.

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What strategies do you use to drive program adoption?

Share your approach to ensuring clients understand the value of the program. Discuss education, training resources, and ongoing support that promotes engagement and reinforces the benefits of using the company's offerings.

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How do you keep up with trends in client success management?

Discuss your commitment to continuous learning, mentioning relevant courses, webinars, podcasts, or industry publications you follow. Emphasize the importance of staying informed about industry best practices to enhance your effectiveness as a Client Success Manager.

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What role does communication play in client success?

Explain the significance of clear and transparent communication in client success. Emphasize how regular updates and an open dialogue can foster trust, resolve issues promptly, and facilitate productive partnerships.

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How do you measure the success of your client relationships?

Detail the key performance indicators (KPIs) you track, such as retention rates, client feedback, and program engagement metrics. Emphasize the importance of utilizing these measures to continually improve the client experience.

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What motivates you in a client success role?

Share your passion for helping clients achieve their goals and the satisfaction that comes from developing long-term relationships. Mention how this motivation drives your commitment to delivering exceptional service.

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How would you introduce new products to existing clients?

Explain your approach to product expansion, emphasizing the importance of understanding client needs and how the new offerings can enhance their experience. Discuss strategies for presenting new products in a way that aligns with their goals and objectives.

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Jobgether has the ambition to disrupt the recruitment industry as we know it by simplifying it and making it more accurate 🎯 Jobgether platform connects candidates and companies based on: - Skills -... Values - Ambition - Personality The candidat...

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Full-time, remote
DATE POSTED
March 10, 2025

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