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Financial Counselor, FT

Position informs and counsels patients in regard to their financial liability for healthcare services. Position screens and refers patients to the appropriate agency to apply for state health insurance, Medicaid or CHP+. Position screens patients for Gunnison Valley Hospital Financial Assistance Program. Position establishes medical financing arrangements for patients with large financial obligations. Position is responsible for the preparation of billing self-pay claims for patients of GVH. Ensures all patient information is correct and contacts patient to verify their self-pay status. Follows through monitoring all accounts until paid in full or outsourced to another agency. Responsible for keeping the Revenue Cycle Director and CFO informed of all matters with regard to self-pay claims. This position is responsible for processing Gunnison Valley Hospital Financial Assistance Program applications, Colorado Indigent Care Program (CICP) applications and for Hospital Discounted Care (HDC). Is responsible for other duties as assigned by the Revenue Cycle Director and/or CFO. Education: Experience or training in healthcare office setting and/or equivalent education or job related activities is preferred. Must possess a high school diploma or equivalent. Bachelor's degree is preferred. Spanish speaking is desirable. Experience: Knowledge of insurance claims and billing is preferred. Ability to audit and review claim information for accuracy. Requires ability to work cooperatively with other employees, other departments and the public. Ability to prioritize work and meet deadlines is required. Ability to handle multiple tasks simultaneously and concentrate in a busy environment is required. Ability to use common computer system and business software is necessary. Bilingual English and Spanish. Essential Functions: Determines patient financial obligation for services. Ensures that patient understands their estimated financial obligation and determines how they will meet that obligation. Screens patients for eligibility in state insurance programs and Gunnison Valley Hospital Financial Assistance Program. Collects payments from patients before services are received. Establishes Medical financing arrangement for patients facing large financial obligations before services are received. Processes monthly report to Revenue Cycle Director regarding accounts to forward to third party receivables vendor Reviews all self-pay patient information for accuracy. Reviews all daily face sheets and prepare to contact patient to verify self-pay status Reviews daily census report and verifies insurance/financial classification. Visits patient at bedside to confirm information. Notifies patient/guarantor on hospital options for self-pay admissions. Audits self-pay bills for charges, duplications and overlapped accounts before billing, making any necessary adjustments and documenting appropriately. Works closely with PFS Account Representatives when insurance information is received through follow-up phones calls to patients/guarantors. Receives and answers billing related questions with regard to payment and/or financial arrangements for all self-pay patients and patients with financial responsibility after insurance pays. Processes GVH financial assistance program applications and works closely with the Revenue Cycle Director regarding assistance program recipients. Responsible for the processing of CICP applications. Interviews and collects required documentation for program applicants. Determines qualification and benefits available to applicant. Processes necessary posting information for GVH charity patients and state CICP reports Shift - Day Schedule - 8a - 5p Status - Full Time Compensation: $20.84 - $23.00/hr, depending on experience. Your total compensation goes beyond the number on your paycheck. Gunnison Valley Health provides generous leave, health plans and retirement contributions that add to your bottom line. Benefits Eligibility Medical, dental, vision, health care FSA, dependent care FSA, and Lifestyle Spending Account: All active employees working 40 or more hours per pay period in a Full Time or Part Time position are eligible for benefits on the first of the month after hire. Full Time staff are automatically enrolled in 401A plan as of date of hire. Life and AD&D insurance: All active employees working 40 or more hours per pay period are eligible for benefits on the first of the month after hire date. Short-term and long-term disability: All active employees working 60 or more hours per pay period are eligible for benefits on the first of the month after hire date. Occasionally - Standing, changing position, reaching, reach across midline, crouching/squatting, stooping, stairs, lifting/lowering (0-20 lbs), carrying (0-20 lbs), pushing/pulling (20-50 lbs) Frequently - Walking, sitting, handling, fingering Continuously - See with corrective eyewear, hear clearly with assistance #local2024 %{{advertiserId}}% %%{{category}}%%

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$43307K
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What You Should Know About Financial Counselor, FT, Gunnison Valley Health

Join Gunnison Valley Health as a Financial Counselor and make a real difference in the lives of patients! As a Financial Counselor, you'll be the guiding hand for patients navigating their financial obligations for healthcare services. Your role will involve screening patients for eligibility in state health insurance and the Gunnison Valley Hospital Financial Assistance Program, providing vital support to those who need it most. You'll have the opportunity to establish medical financing arrangements for patients facing significant financial challenges, ensuring they understand their financial responsibilities. This position also includes the important task of preparing billing self-pay claims, verifying patient information, and keeping the Revenue Cycle Director and CFO updated on all matters regarding self-pay claims. With a day schedule from 8 AM to 5 PM and a friendly working environment, you'll be part of a dedicated team committed to patient care. Your educational background in healthcare office settings, coupled with your knowledge of insurance claims and billing, will help you thrive in this role. If you’re bilingual in English and Spanish, that’s a plus! Take this chance to advance your career and help patients while enjoying benefits like generous leave, health plans, and retirement contributions. Apply for the Financial Counselor position today!

Frequently Asked Questions (FAQs) for Financial Counselor, FT Role at Gunnison Valley Health
What are the responsibilities of a Financial Counselor at Gunnison Valley Health?

As a Financial Counselor at Gunnison Valley Health, your primary responsibilities include informing patients about their financial liabilities for healthcare services, screening them for eligibility in state insurance programs and the Financial Assistance Program, and establishing medical financing arrangements for those with high financial obligations. You will also handle billing self-pay claims, verifying patient information, and ensuring all accounts are monitored until settled. Additionally, you'll collaborate closely with the Revenue Cycle Director and CFO regarding self-pay claims.

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What qualifications are required for the Financial Counselor position at Gunnison Valley Health?

The Financial Counselor position at Gunnison Valley Health requires a high school diploma or equivalent, though a Bachelor's degree is preferred. Experience or training in a healthcare office setting is also advantageous. Knowledge of insurance claims and billing processes will be beneficial, and the ability to work well under pressure, prioritize tasks, and cooperatively engage with colleagues and the public is essential for success in this role.

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Is being bilingual a requirement for the Financial Counselor job at Gunnison Valley Health?

While being bilingual in English and Spanish is not a strict requirement for the Financial Counselor role at Gunnison Valley Health, it is highly desirable. Having bilingual skills can enhance communication with a diverse patient base and provide better support to those who may have language barriers when discussing their financial obligations.

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What is the day-to-day environment like for a Financial Counselor at Gunnison Valley Health?

The day-to-day environment for a Financial Counselor at Gunnison Valley Health is dynamic and supportive. You will primarily work in a busy healthcare office, interacting with patients and collaborating with various departments to ensure accurate billing and financial assistance. The role requires multitasking and staying organized while maintaining a compassionate and patient-centered approach to financial discussions.

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What types of benefits does Gunnison Valley Health offer to Financial Counselors?

Gunnison Valley Health offers a comprehensive benefits package for Financial Counselors, including medical, dental, and vision plans, as well as health care and dependent care flexible spending accounts. Full-time staff are automatically enrolled in a retirement plan and are eligible for life insurance, disability coverage, and generous paid leave. These benefits significantly contribute to your overall compensation and job satisfaction.

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Common Interview Questions for Financial Counselor, FT
What motivated you to apply for the Financial Counselor position at Gunnison Valley Health?

When answering this question, share your passion for helping patients navigate their financial obligations and the rewarding nature of working in healthcare. Highlight your alignment with Gunnison Valley Health’s mission and your desire to support community members in need.

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How do you prioritize your work effectively in a busy healthcare environment?

Explain your time management techniques, such as creating daily task lists and utilizing organizational tools. Provide examples of how you've successfully met deadlines while maintaining high-quality work in previous roles, especially in healthcare settings.

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Can you describe your experience with healthcare billing and insurance claims?

Discuss your familiarity with insurance processes, the types of billing systems you have worked with, and any specific achievements you had in ensuring claims were processed accurately and efficiently. Highlight your attention to detail and problem-solving skills related to billing issues.

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How would you approach a patient who is confused about their financial obligations?

Emphasize your empathetic communication skills and ability to explain complex financial information in a clear, compassionate manner. Share a specific example from past experiences where you successfully assisted a patient or client in understanding their financial responsibilities.

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What methods do you use to ensure accurate patient information is collected?

Talk about your approach to verifying information through multiple channels, including direct communication with patients and audits of existing data. Highlight any software or systems you've utilized to streamline this process and reduce errors.

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How do you handle multiple tasks simultaneously during a busy day?

Provide insights into how you prioritize urgency while maintaining a systematic approach to handling different responsibilities. Include examples that demonstrate your ability to stay organized even in high-pressure situations.

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What strategies do you use to stay updated with changes in healthcare policies and financial assistance programs?

Share how you actively seek out information through professional development, industry publications, and training sessions. Mention any specific experiences that show your commitment to staying informed about relevant policies to better assist patients.

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Describe a challenging situation you faced in a previous role and how you resolved it.

Select a relevant challenge from your previous work experiences, explaining the context and your approach to finding a solution. Focus on demonstrating your problem-solving skills and how your actions positively impacted the situation.

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How do you ensure that patients in financial distress feel supported during their interactions?

Discuss your approaches to building rapport and trust, such as active listening and affirming patients' feelings. Share examples of how you've effectively communicated options to those in distress, promoting an environment of support and understanding.

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How would you process an application for financial assistance at Gunnison Valley Health?

Outline the steps you would take to collect the necessary documentation, assess eligibility for assistance programs, and ensure that candidates understand their options. Emphasize your attention to detail and your ability to communicate requirements clearly to applicants.

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Full-time, on-site
DATE POSTED
April 17, 2025

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