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Overnight Lead Sorter - Phoenix, AZ

Come see what’s cookin’ at HelloFresh!At HelloFresh, we want to revolutionize the way we eat by making it more convenient and exciting to cook meals from scratch. We have offices all over the world and we deliver delicious meals to millions of people.We are the industry leader in meal-kit subscription services and we’re growing all the time. We have distinct meal-kit services that cater to everyone with the most menu variety in the market, which allows us to reach an incredibly wide population of people.The HelloFresh team is diverse, high-performing, and international, and our work environment is an inspiring space where you can thrive as a result.Job DescriptionThe Logistic Warehouse Lead will be responsible for the day-to-day data entry and transactional receiving of returned boxes by drivers. In addition, you will manage all return volume, including the processing and deep dives into root causes. You will be responsible for understanding the root causes of returns coming from drivers at any one time and reporting on those issues. The Logistics Warehouse Lead will lead and cultivate a functional working relationship with all levels of personnel throughout the organization.You will...• Report to the Delivery Station Site Manager to support operational returns and communicate delays or any issues while quickly analyzing and prioritizing work to prevent failures• Input and maintain a database of returns and other performance indicators, ensuring a high degree of accuracy• Monitor on-site fleet for damage and maintain records. Provide quality and safety concerns to the Fleet Manager.• Responsible for ensuring UTR safety policies and audits are completed• Monitor routes still on the road and communicate, adjust, and help drivers complete delivery routes accordingly.• Perform routing.• Perform some dispatching functions for drivers and provide coverage for the Delivery Station Supervisor/Delivery Station Site Manager on nightshift, weekends, and holidays.• Monitor and evaluate quality, returns, vans, and other agreed indicators• Ensure security of all HelloFresh assets (hub facilities, vehicles, inventory)• Employees are expected to perform related responsibilities assigned by management, which may be added or revised based on business and operational needs, with or without advance notice• Inbound delivery vehicles and track out-of-service issues• Occasionally, transport delayed package deliveries to customers, move vans in and out of the building, and transport vehicles to and from repair shops.• Have good attendance and punctuality.You are...• Inclusive in your approach to engage staff and bring out the best performance in a team• A conveyer of clear vision, setting direction and goals, and driving team understanding during daily/weekly stand-ups and leadership reviews.• Sound in data-driven decisions that express originality and an enterprising mindset.• Collaborative - enjoys working with different teams to gather inputs.You have…• High school diploma or equivalent• Must be at least 22 years old and legally authorized to work in the US• 6+ months of previous cargo/big box truck driving experience required• Possess and maintain a valid driver's license• Have a clean driving record• Can work flexible hours, including overtime, weekends, and holidays• Must be able to pass all pre-employment screens (including drug, background, and criminal checks)• 1+ years experience in operations for fulfillment, supply chain, logistics, or transportation companies• Meet schedules/timelines and organize your own work. Can reliably work alternative and flexible work schedules, including nights, Sundays, and Holidays• Basic proficiency in manipulating data and reporting• This position's essential functions demand the performance of the following physical requirements with or without reasonable accommodation:• Can lift/move up to 50 lbs and participate in physical job activities such as standing, walking, and crouching daily. Can work in an environment that may be hot, cold, and noisy.You’ll get…• Competitive Hourly Wage & 401K company match that vests immediately upon participation• Generous parental leave of 4 weeks & PTO policy• Flexible health plans effective first day of employment• 75% discount on your subscription to HelloFresh (as well as other product initiatives)• Collaborative, dynamic work environment within a fast-paced, mission-driven companyThis job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.Schedule: Sun-Thur / 12am-7amArizona Pay Range$19—$19 USD15208
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What You Should Know About Overnight Lead Sorter - Phoenix, AZ, HelloFresh

At HelloFresh, we're excited to invite you to join our team as an Overnight Lead Sorter in Phoenix, AZ! If you have a passion for logistics and want to be part of a company that’s transforming the way we enjoy delicious, home-cooked meals, this role could be your next big opportunity. As the Overnight Lead Sorter, you'll play a crucial role in our operations by overseeing the day-to-day processing of returned boxes from our delivery drivers, ensuring that everything runs smoothly during the night shift. This position requires someone who is not only detail-oriented but also enjoys collaborating with a diverse team to tackle challenges in a fast-paced environment. You'll be responsible for managing return volumes, diving deep into data to understand return issues, and ensuring our deliveries are effective and efficient. Reporting directly to the Delivery Station Site Manager, you'll help communicate any delays or problems, keeping everything on track. If you’re ready to take the lead in monitoring our fleet, supporting safety protocols, and evaluating delivery performance, we want to hear from you! With a high school diploma, driving experience, and the ability to adapt to flexible hours, you’ll thrive as part of our dynamic HelloFresh family while enjoying benefits like a competitive hourly wage, 401K match, and even a discount on our meal kits. Join us in revolutionizing meal times, one delivery at a time!

Frequently Asked Questions (FAQs) for Overnight Lead Sorter - Phoenix, AZ Role at HelloFresh
What are the key responsibilities of an Overnight Lead Sorter at HelloFresh?

As an Overnight Lead Sorter at HelloFresh, you'll manage day-to-day data entry and processing of returned boxes from delivery drivers. Your responsibilities will include analyzing return patterns to report issues, ensuring the accuracy of our returns database, and communicating effectively with the Delivery Station Site Manager to support operational returns.

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What qualifications do you need to apply for the Overnight Lead Sorter position at HelloFresh?

To qualify for the Overnight Lead Sorter role at HelloFresh, applicants must have a high school diploma or equivalent, be at least 22 years old, and possess a clean driving record. Additionally, 6+ months of experience with cargo or big box truck driving is required, along with operational experience in logistics or supply chain.

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What skills are important for an Overnight Lead Sorter at HelloFresh?

Key skills for the Overnight Lead Sorter position at HelloFresh include strong data management capabilities, effective communication skills, and a collaborative spirit to work with different teams. Being detail-oriented and having the ability to work flexible hours are also crucial to succeed in this role.

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What should candidates expect during the hiring process for the Overnight Lead Sorter at HelloFresh?

Candidates for the Overnight Lead Sorter position at HelloFresh should expect to undergo pre-employment screenings, including drug tests and background checks. The hiring process may also involve multiple rounds of interviews focusing on operational skills and teamwork abilities.

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What benefits do Overnight Lead Sorters receive at HelloFresh?

HelloFresh offers a range of benefits for their Overnight Lead Sorters, including a competitive hourly wage, 401K match that vests immediately, generous parental leave, flexible health plans, and a 75% discount on meal subscriptions. These perks contribute to a positive work environment.

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Common Interview Questions for Overnight Lead Sorter - Phoenix, AZ
Can you explain your experience with managing returns in a logistics environment?

When answering this question, highlight your previous experiences handling returned items, detailing any systems or processes you managed. Be specific about the types of returns you dealt with and how you improved the efficiency of those processes.

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What strategies do you use to prioritize tasks effectively?

Share your approach to prioritization, such as using lists, setting deadlines, or leveraging software tools. Illustrate this with examples from past roles where effective prioritization led to operational success.

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How do you handle communication during high-pressure situations?

Describe a specific instance where you effectively communicated during a high-pressure situation. Emphasize your ability to remain calm and clear in your communication, facilitating solutions and collaboration with your team.

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What experience do you have in data analysis relevant to logistics?

Discuss your experience in managing and analyzing logistics data, explaining the tools you’ve used and specific metrics you’ve tracked. Detail how your insights led to operational improvements.

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Can you give an example of a time you resolved a delivery issue?

Provide a concrete example where you identified a delivery challenge and what steps you took to resolve it. Highlight your problem-solving skills and ability to work collaboratively with the team.

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What do you believe is the most important aspect of safety in a logistics role?

Discuss how prioritizing safety prevents accidents and enhances operational efficiency. You can share experiences where you implemented safety protocols or training to promote workplace safety.

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How do you stay organized in a fast-paced environment?

Highlight your organizational strategies, such as setting up a systematic approach to tracking deliveries or returns. Provide examples of how these strategies have allowed you to perform effectively under pressure.

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What techniques do you use to motivate a team?

Share specific techniques you’ve used to motivate team members, whether through recognition, setting clear expectations, or fostering an inclusive environment. Provide examples of positive outcomes from these methods.

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How do you ensure accuracy when entering data?

Explain your methods for ensuring data accuracy, such as double-checking entries, utilizing software tools, or conducting regular audits. Illustrate with past instances where these practices led to error-free results.

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Why do you want to work as an Overnight Lead Sorter at HelloFresh?

In answering this question, align your values with those of HelloFresh. Discuss your passion for logistics and delivering quality service, and how it excites you to be part of a mission-driven company focused on meal convenience.

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We change the way people eat forever

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BADGES
Badge ChangemakerBadge Family FriendlyBadge Future MakerBadge Global Citizen
CULTURE VALUES
Inclusive & Diverse
Customer-Centric
Feedback Forward
Collaboration over Competition
Growth & Learning
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
December 22, 2024

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