Help Desk

Sentinel is looking for a Level 1 Help Desk Agent to join our client. This candidate will serve as an escalation point for the Technical Support Analyst staff. This is a 35 hour a week role; hours AFTER training can be any time during the following: Monday thru Wednesday: 7am -7pm; Thursday and Friday: 7AM to 5PM and Saturday 7AM to 1PM. This candidate may have to work outside normal business and participate in 24 X 7 coverage. This is a contract to hire position reporting onsite to our client in Chicago, IL.

• 0-3 years’ experience in a helpdesk role
• Associates Degree or higher in Information Systems or equivalent field of study
• Multiple certifications may be substituted for degree experience at manager’s discretion
• Microsoft Certified Professional or A+ certification or Bachelors or higher degree experience may be substituted for certification
• Experience with Remote Control/Support utilities such as Dameware, Remote Desktop or VNC
• Experience in desktop image deployment tools and/or WSUS
• Experience working with and supporting mobile and IoT devices
• Ability to multi-task, and manage technical projects involving own work under minimal supervision
• Good interpersonal, organizational and customer relation skills
• Superior communications skills, both written and verbal.
• Ability to lift 50 lbs. and stand for long periods of time
• Ability to work outside of normal business hours and participate in 24x7 coverage
• The candidate must have a car, as this position requires travel between location and the transportation of equipment
• A valid driver’s license and proof of vehicle insurance will be required
• Legally authorized to work in the US without sponsorship
• Must demonstrate a “can-do” attitude

We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

What you get:

We offer weekly competitive pay, medical, dental, vision, 401K and more.

MOTIVATED…..make IT happen!

As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.

Sentinel is proud to be an equal opportunity/affirmative action employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetics, disability, pregnancy, veteran status or any other basis protected by law.

If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR1@sentinel.com.

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