Field Service Technician - Broward County, FL

As a Field Service Technician at Heritage, you will be responsible for providing service and repairs on commercial HVAC, refrigeration, and kitchen equipment. Your tasks will include diagnosing issues, troubleshooting problems, and ensuring effective communication with clients regarding parts and repair status, all while maintaining high standards of service.

To qualify for the Field Service Technician role at Heritage, candidates should have at least three years of experience in HVAC, refrigeration, or commercial kitchen repairs. Additionally, having a high school diploma or a GED is necessary. Specialized certifications like a Journeyman License or CFESA certification are considered a plus.

Absolutely! Heritage offers an array of benefits for their Field Service Technicians, including a competitive salary, sign-on bonuses for experienced technicians, paid holidays and vacation days, 401k with company matching, profit sharing, medical and dental coverage, and life insurance. We believe in taking care of our team!

Yes, Heritage is committed to the professional development of our Field Service Technicians. We offer continuing education opportunities and support for obtaining industry certifications. We want you to grow your skill set and advance your career with us.

The work environment for a Field Service Technician at Heritage is dynamic and engaging. You’ll work independently, managing your service calls and customer communication. As part of a supportive team, you’ll have the tools and resources you need to succeed and deliver results while working in various client locations.

Yes, a valid driver’s license is essential for the Field Service Technician position at Heritage. As you'll be using the company vehicle to travel to different job sites, maintaining a good driving record is also a requirement.

Heritage offers on-call pay as part of the Field Service Technician’s compensation structure. When you meet on-call requirements, you’ll be compensated for your availability and any service calls that arise during your on-call shifts.

When discussing your experience, focus on specific systems you've worked on, any troubleshooting techniques you use, and examples of how you've successfully resolved issues. Highlight your skills and any certifications that pertain to HVAC and refrigeration, emphasizing your ability to learn and adapt.

In your answer, explain how you assess the urgency of each service call, considering factors like the client's needs and the severity of the problem. Demonstrate your organizational skills and show that you can balance multiple tasks efficiently.

Mention the tools you're proficient in using, such as multimeters, pressure gauges, and diagnostic software. Explain how these tools help you accurately assess and repair issues, reflecting your technical knowledge and experience.

Effective communication is crucial in this role. Share strategies you use to keep customers informed about their service status, explain technical issues in layman’s terms, and assure them of your commitment to resolving their concerns promptly.

Outline your systematic approach to diagnosing issues, including inspecting the system components, collecting data, and testing for efficiency. Discuss any experiences where this process led to effective solutions.

Choose a specific incident to share, explaining the problem, the steps you took to resolve it, and the outcome. Use this to showcase your problem-solving skills and how you remain calm under pressure.

Discuss resources you use to stay informed, such as trade magazines, online forums, or professional networks. Emphasize your commitment to continuous learning and adapting to new technologies in HVAC and refrigeration.

Share practical maintenance tips tailored to common HVAC or refrigeration systems, such as regular filter changes, cleaning condensers, and scheduling routine services. Highlight your expertise and desire to empower customers through knowledge.

Emphasize your self-motivation and organizational skills. Discuss how you manage your time, prioritize tasks, and seek assistance when needed, showcasing your ability to work effectively in a flexible environment.

Define success in terms of customer satisfaction, prompt service, and personal growth. Explain how you measure your accomplishments, and express your desire to continuously improve and deliver exceptional service.