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Group Job Coach (Production)

Are you a person who enjoys helping others? Are you currently seeking fulfillment in your professional life?


Hope Services is Silicon Valley’s leading provider of services to people with developmental disabilities and mental health needs. We seek candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels..

 

>>>>> Hope Services has been awarded 2022 Top Workplaces by San Francisco Chronicle, 2022 Top-rated Nonprofit by Great Nonprofits, and Received a Gold Seal of Transparency from Guidestar and a perfect 100/100 rating in three different categories: financial health, leadership and adaptability, and culture and community from Charity Navigator <<<<<

 


Hope Services offers an OUTSTANDING benefits package, including Medical, Dental, Vision, 401(k) Retirement, Life Insurance, Tuition Reimbursement and a comprehensive Scholarship Program, Generous Paid Vacation and Sick Time accrual plans and more!

 

Hope Services is currently hiring Job Coaches for our renowned Community Employment Services program. The Job Coach provides individualized service to Hope Services clients to assess and remediate personal and social barriers, which inhibit success in community settings.  May also provide job-site training and intervention as assigned for Hope Services clients placed in community employment settings and work closely with clients and employers to determine job training goals and ongoing success. Assures quality of services provided are consistent with Hope Services mission and values.


*Pay Rate: $21.25 per hour


Principle Responsibilities of the Job Coach

(Note: This is in a Production Setting):


1. Provides needed supports to assure client success in employment placements.  Evaluation, training, goal setting and follow-up services for successful job retention.

2. Acts as a liaison with the employer, providing training and supports, consultation on employment related issues for success of long term employment.

3. Acts as a program monitor to assigned clients, provides advocacy and referrals as needed.  Assists clients with accommodations and ADA related issues.

4.      Complies with employer policies and procedures while assigned to their locations.

5.      Represents the Agency in the community.  Maintains a professional relationship with family members, employers, and funding sources.

6.      Completes all required reports and documentation, maintains complete and accurate case files, conducts annual and semi-annual meetings, prepares individualized service plans.

7.      Assures compliance with Agency and departmental safety and confidentiality standards.

8.      Works independently in the community, develops and implements instructional plans, social skill training and provides interventions as needed.

9.      Works in a variety of settings and assignments as needed to accommodate changing needs and or requests by contracting employers, including hours of work and location.

10.  Performs task analysis and time studies for wage evaluations as required by DOL.

11.  Acts as a mandated abuse reporter.

12.  May perform other duties as assigned to assure the efficiency of the program.

 

Minimum Qualifications for the Job Coach position:

The Job Coach should possess a High School diploma, G.E.D. or equivalent plus one year of related experience.

Clear driving record and a valid Driver's License.

 

Required Knowledge, Skills and Abilities for the Job Coach position:

 1    Ability to understand and relate to individuals with disabilities, their families, the community and HOPE personnel.

2.   Flexibility in scheduling of work hours, location and type of assignments within the greater service region.

3.   Ability to observe, evaluate, document and communicate verbally and in writing.

4.   Ability to accept supervision and work cooperatively as a team member with all Employment Services staff as well as with the client and employers.

5.   Ability to teach good work habits and social skills to individuals with developmental disabilities in a variety of settings.

6.   Ability to utilize critical thinking skills in decision making situations, good organizational and record keeping skills, and good independent judgment.

7.   Basic computer knowledge.

8.   Ability to perform all duties associated with time study development

9.   Knowledge and commitment to the principles and concepts of normalization.

10. Ability to be flexible with scheduling and prioritization of tasks.

11. Ability to transport self and clients to multiple employer locations as needed.

 

Physical & Environmental Conditions

In a production setting with 7:00am start time (non-negotiable). Extensive amount of time driving and transporting clients in the local community, standing and walking. It is a busy production site, mostly standing. Exposure to dust, noise, pollens and various weather conditions; writing and computer work; use of machinery in a production environment as well as large equipment at employer locations.



Do you have what it takes to make a difference? Inspire and be inspired! Hope Services takes immense pride in maximizing our employee engagement. Will you join us??


Visit www.hopeservices.org to find out more about us and the people we serve.


Hope Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees not regardless of, but with consideration and appreciation for race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family or parental status, or any other status.

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CEO of Hope Services
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Charles Huggins
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Average salary estimate

$44200 / YEARLY (est.)
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$44200K
$44200K

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What You Should Know About Group Job Coach (Production), Hope Services

Are you passionate about helping others and looking for a fulfilling career? Join Hope Services as a Group Job Coach (Production) in beautiful San Jose, CA! At Hope Services, we are proud to be Silicon Valley’s leading provider of support for individuals with developmental disabilities and mental health needs. Our dynamic Community Employment Services program is searching for dedicated Job Coaches who believe in the value of empowerment, diversity, and inclusion. In this role, you will work closely with clients to identify and overcome personal and social barriers that may hinder their success in community employment. It's all about teamwork, as you will also collaborate with employers to establish job training goals that help our clients thrive. You will have the chance to make significant contributions by providing job-site training, monitoring progress, and ensuring compliance with safety and confidentiality standards. Here at Hope Services, our culture is built on support and engagement, celebrating our wins together and striving for improvement. Plus, we offer an outstanding benefits package that includes medical, dental, vision coverage, and generous paid time off, ensuring that we care for you just as much as you care for others. If you’re ready to inspire and make a tangible difference in many lives, we can’t wait to meet you and have you as part of our mission-driven team! Explore more at www.hopeservices.org and see how you can contribute to something extraordinary.

Frequently Asked Questions (FAQs) for Group Job Coach (Production) Role at Hope Services
What are the responsibilities of a Group Job Coach at Hope Services?

As a Group Job Coach at Hope Services, your core responsibilities include providing essential supports to clients to ensure their success in employment placements. This encompasses evaluating individual needs, providing job-site training, setting realistic goals, and following up to promote job retention. You will also serve as a liaison between clients and employers, addressing any employment-related concerns and ensuring compliance with policies. Documentation is essential, as you will maintain complete case files and prepare individualized service plans to track progress and achievements.

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What qualifications do I need to become a Group Job Coach at Hope Services?

To become a Group Job Coach at Hope Services, you need at least a high school diploma or GED coupled with one year of relevant experience. A clear driving record and a valid driver's license are necessary since the role involves extensive driving. Beyond formal qualifications, it's essential to possess strong interpersonal skills, the ability to teach social skills to individuals with developmental disabilities, and a commitment to inclusivity. Basic computer knowledge and excellent organizational skills will also set you up for success in this role.

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What is the work environment like for a Group Job Coach at Hope Services?

As a Group Job Coach at Hope Services, you will work within a busy production environment, where the start time is non-negotiable at 7:00 AM. Expect to spend a significant amount of time driving and transporting clients in the local community while also standing and walking throughout the day. You'll be engaging with clients in various settings, which means adaptability and flexibility are key! However, the bustling atmosphere makes every day unique, and there's a strong emphasis on teamwork and client relationships.

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How does Hope Services support its Group Job Coaches?

Hope Services prioritizes employee engagement and satisfaction. By offering a comprehensive benefits package that includes medical, dental, and tuition reimbursement among other perks, we ensure that our staff feels valued and supported. Our culture also emphasizes ongoing training and development opportunities to enhance your skills and career progression, enabling you to be your best and provide top-notch support for our clients.

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What qualities make a successful Group Job Coach at Hope Services?

A successful Group Job Coach at Hope Services possesses a genuine passion for helping others. Strong communication skills, patience, and the ability to build rapport with clients and employers are crucial. Flexibility in scheduling and an aptitude for critical thinking will allow you to adapt to various situations effectively. Being proactive and organized is also essential for documenting client progress while keeping track of their individual needs and supporting their success.

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Common Interview Questions for Group Job Coach (Production)
How do you approach working with individuals with disabilities?

In working with individuals with disabilities, I prioritize building trust and a strong rapport by listening actively and understanding their unique challenges and strengths. I aim to create a supportive environment that encourages open communication and collaboration toward achieving their goals.

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Can you describe a time when you had to adapt your communication style?

I once worked with a client who required visual aids for better understanding. By incorporating diagrams and step-by-step illustrations in my communication, I was able to clarify instructions and improve their comprehension significantly, which empowered them to make independent choices.

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What strategies do you use to set realistic goals with clients?

When setting goals with clients, I utilize the SMART criteria—Specific, Measurable, Achievable, Relevant, and Time-bound. Collaboratively discussing their aspirations helps tailor the goals to their interests and capabilities, ensuring that they feel motivated and invested in their progress.

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How do you handle conflicts or disagreements between a client and an employer?

In cases of conflict, I approach the situation with neutrality and open communication. I facilitate a meeting where both parties can express their concerns and viewpoints, helping to identify common grounds and potential resolutions. My goal is to ensure a constructive dialogue that promotes understanding and builds stronger working relationships.

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What is your experience with job readiness training?

I have conducted job readiness training that includes essential skills such as resume writing, interview preparation, and workplace etiquette. I design interactive activities that simulate job scenarios, helping clients build confidence and readiness for real employment situations.

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How do you maintain documentation of client progress?

I maintain comprehensive documentation through regular updates to individualized service plans and case files. I ensure accuracy by documenting observations daily, noting milestones, challenges faced, and any adjustments needed in the support plan to reflect clients' progress.

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What motivates you to help individuals with developmental disabilities?

I am deeply motivated by the positive impact I can make in the lives of individuals with developmental disabilities. Witnessing their growth, independence, and self-satisfaction as they reach their goals is immensely fulfilling for me, and it drives my commitment to this field.

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Describe your experience working in a team setting.

Working in a team is vital in my approach to a collaborative and supportive environment. I have experience sharing responsibilities, communicating effectively, and working together to assist clients. I believe that fostering a team-oriented culture translates into better services and outcomes for clients.

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How would you manage a challenging behavior in a client?

When faced with challenging behavior, I first assess the situation to understand the triggers. I use de-escalation techniques and communicate calmly with the client to redirect their behavior. Following the incident, I analyze the causes to implement proactive strategies to mitigate future occurrences.

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What does inclusion mean to you, especially in the workplace?

Inclusion means creating an environment where everyone feels respected, valued, and has equal opportunity to contribute and thrive. In the workplace, it involves listening to diverse perspectives, making necessary accommodations, and fostering a sense of belonging that enhances team dynamics and overall productivity.

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December 22, 2024

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