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Team Lead, Website Onboarding

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Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.

We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

We also offer:

A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
Paid holidays and flexible, take-it-as-you-need-it paid time off
Monthly tech reimbursements
A culture built on innovation that values big ideas, no matter where they come from

Role Overview:

As the Team Lead, Website Onboarding for Housecall Pro, you are an excellent communicator who is comfortable taking on complex projects with a diverse set of stakeholders. You believe that great isn't good enough. You bring an analytical mind to constantly improve the efficiency and efficacy of your projects. You are an effective leader and have the ability to influence and drive process improvement while also providing exceptional support to our Pros and their customers.

You are visually focused with a keen design eye; you know what looks good. You are self motivated, work autonomously, and are a great team player. You know how to balance multiple tasks, follow processes and manage team members to the same level of output.

Our team is patient, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

Lead a small team of representatives, providing day-to-day leadership and support, while maintaining individual contributor responsibilities
Own the QA process to score and coach team members through their site builds
Oversee support, ensuring that contractors have the guidance they need to address customer issues
Complete phone outreach as necessary to assist with customer inquiries or problem resolution
Collaborate with stakeholders to improve internal policy and procedures
Organize and run team meetings and standups where needed
Communicate effectively with customers via phone, text, and email
Support new hire training and educate on Website workflows
Stay up to date on sales and success process, product changes, updates and new releases
Assist in creation of templated customer websites with pictures and text by using set templates and design guidelines to deliver web pages that fit their brand
Troubleshoot issues that arise during the website build process; sizing, padding, widgets

Qualifications:

1+ year experience in administrative work or data input
1+ years of management experience
1+ year experience in creating websites using web design software such as Duda, WordPress, GoDaddy, Squarespace, Canva

What will help you succeed in this role:

Ability to lead a team through the process of managing pipelines, building websites and owning communication with our Pros
Identify key areas of opportunity for each team member, provide feedback, and support
Strong organizational skills with the ability to manage and prioritize multiple activities/initiatives and meet deadlines
Proven track record of meeting and exceeding goals based on retention of new hires
Salesforce and website building a plus

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.

Location Dependent Information

This role is open to candidates and the expected compensation range for this role is $51,000-$60,000 base with 10% variable component for $56,100-$66,000 USD. The specific hourly rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

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Housecall Pro Glassdoor Company Review

4.0

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CEO of Housecall Pro

Michael Beaudoin

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Average salary estimate

$55500 / YEARLY (est.)

min

max

$51000K

$60000K

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What You Should Know About Team Lead, Website Onboarding , Housecall Pro

At Housecall Pro, we're on a mission to empower home service professionals to thrive, and we're excited to welcome a Team Lead, Website Onboarding to join our enthusiastic team! This role is perfect for someone who has a knack for communication and loves tackling complex projects with a diverse group of stakeholders. You’ll be in charge of leading a small team of representatives, guiding them while juggling your individual tasks. Your analytical mindset will be essential as you continuously seek ways to enhance project efficiency and efficacy. If you have a sharp eye for design and know how a great website should look and feel, this is your chance to shine! You'll support our Pros by overseeing the QA process, guiding them through the site building journey, and resolving any hiccups along the way—talk about making a positive impact! We deeply value teamwork and empathy at Housecall Pro, and your leadership will be vital in creating a supportive work environment. With us, you won't just be crunching numbers; you'll be helping transform the lives of thousands of Pros out there. What’s more, we’re committed to your personal and career growth, as we believe that when you thrive, our Pros do too. If you’re ready to take on this rewarding challenge with us, we invite you to explore this opportunity further!

Frequently Asked Questions (FAQs) for Team Lead, Website Onboarding Role at Housecall Pro

What are the main responsibilities of the Team Lead, Website Onboarding at Housecall Pro?

As the Team Lead, Website Onboarding at Housecall Pro, your responsibilities include leading a team of representatives, overseeing the QA process, and ensuring that team members receive guidance on customer issues. You'll also be involved in organizing training for new hires and managing effective communication across various platforms to address customer inquiries.