Partner Support Specialist

As a Partner Support Specialist at Human Interest, you'll be the primary interface for our Amazon DSP partners, managing customer interactions and providing ongoing reporting. You'll initiate solutions to meet customer needs, maintain satisfaction levels, and act as the escalation point for partnership-level issues. Working closely with various teams, you'll help develop strategies to optimize retention opportunities and conduct quarterly business reviews that align Human Interest with key partner accounts.

To succeed as a Partner Support Specialist at Human Interest, candidates should have at least 1 year of experience with Amazon DSP accounts in Account Management and another year in a partnership or sales environment. You should also have experience with strategic partnerships in consumer-facing services or SAAS products, showcasing strong communication skills, a command of CRM tools like Salesforce, and an ability to handle escalated service requests effectively.

The work culture at Human Interest is highly collaborative and supportive, focusing on employee engagement and growth. As a Partner Support Specialist, you'll thrive in an environment that values customer obsession, long-term orientation, and autonomy. With a commitment to empowering employees, Human Interest ensures that decisions are made in alignment with its core operating principles, helping you navigate your responsibilities with confidence and clarity.

Human Interest offers an attractive benefits package for its Partner Support Specialists, including a robust 401(k) plan with employer matching, comprehensive health coverage, generous PTO, and mental health support. Employees will also enjoy various perks such as stipends for home office setups, financial wellness tools, and opportunities for personal development through Employee Resource Groups and team-building events.

At Human Interest, career growth is supported through continuous learning opportunities, mentorship from management, and regular feedback sessions. As a Partner Support Specialist, you'll have the chance to work closely with various teams to expand your skills and knowledge in customer relationship management, strategic partnerships, and innovative solutions, all within a dynamic and growth-focused environment.

When answering this question, you should detail your previous roles, highlighting the specific responsibilities you had with Amazon DSP accounts. Be sure to discuss any challenges you faced and how you overcame them, showing your adaptability and problem-solving skills for the Partner Support Specialist position at Human Interest.

To effectively answer this question, showcase your organizational skills and how you use tools like CRM systems to track and prioritize tasks. Describe a time when you successfully managed competing priorities and maintained strong relationships with partners, emphasizing your ability to stay flexible.

In your response, share specific methods you've implemented in the past to enhance customer retention rates. Discuss your analytics and reporting practices and how you use insights to anticipate partner needs, thereby positioning yourself as a proactive candidate for the Partner Support Specialist role.

When discussing escalated issues, provide an example of a situation where you successfully resolved a partner's concern. Focus on your communication skills, conflict resolution techniques, and how you collaborated with internal teams to deliver favorable outcomes, reflecting the values of Human Interest.

Your answer should involve discussing trust, communication, and mutual goals as essential elements of a successful partnership. Give examples from past experiences demonstrating how you cultivated these factors with partners, which will align with Human Interest's mission.

Outline the metrics and KPIs you utilize to gauge partnership success in your response. Focus on customer satisfaction scores, retention rates, and engagement levels, incorporating your experience with data reporting systems that align with the role at Human Interest.

Sharing a personal story about a dissatisfied partner showcases your resilience and customer-oriented mindset. Detail the steps you took to address the issue and ensure a positive outcome, emphasizing your commitment to partner success.

In this response, explain how you follow industry news, attend webinars or conferences, and engage with networks to stay ahead of trends in the retirement and SaaS industries. Articulate how this knowledge could benefit your work as a Partner Support Specialist at Human Interest.

Discuss your communication style and tools you employ, such as presentations or reports, to ensure stakeholders grasp complex concepts. Include examples of successful communication strategies that enhanced relationships with key partners.

Your answer should reflect authenticity and alignment with the company's mission. Talk about your passion for helping small and medium-sized businesses and how your values align with Human Interest's commitment to making retirement accessible for all.