User Support & Junior Systems Administrator

As a User Support & Junior Systems Administrator at ICE Consulting, your primary responsibilities include providing technical support to users, assisting with server and network administration, documenting support requests in our ticketing systems, and conducting user training on system usage. You’ll also manage asset inventories and help implement security protocols to ensure our IT environments remain secure and efficient.

To be considered for the User Support & Junior Systems Administrator role at ICE Consulting, you should have a Bachelor's degree in Computer Science, Information Technology, or a related field, coupled with over 4 years of hands-on experience in user support and systems administration. Proficiency in both Windows and Apple operating systems, knowledge of Windows Server, and experience with cloud services are also essential.

The User Support & Junior Systems Administrator role at ICE Consulting requires proficiency in Windows and Apple operating systems, a strong understanding of server systems (particularly Windows Server 2008/2012), and familiarity with cloud services like Office 365 and Google Workspace. Experience with mobile device management solutions and security protocols will also be beneficial.

At ICE Consulting, the work environment is dynamic and supportive. As a User Support & Junior Systems Administrator, you’ll collaborate closely with a passionate team that values innovation and communication. We foster a culture of continuous improvement, where your contributions will be recognized and encouraged, and you’ll have opportunities for training and development.

As a User Support & Junior Systems Administrator at ICE Consulting, you will enjoy a comprehensive benefits package that includes a 401(k) with company match, health care plans (medical, dental, and vision), generous paid time off, family leave, wellness resources, and even work-from-home options. We prioritize employee wellness and development to ensure you thrive personally and professionally.

Highlight your previous experiences where you resolved technical issues for users. Discuss specific examples of challenges you faced and how you approached problem-solving, which demonstrates your skills and commitment to customer service.

Explain your strategy for assessing urgency and impact of issues, possibly using a ticketing system to prioritize effectively. This showcases your organizational skills and ability to work under pressure.

Outline a step-by-step process that includes checking hardware connections, verifying network configurations, running diagnostic tools, and engaging with users for additional information. This shows your systematic approach to problem-solving.

Share a specific example reflecting your communication skills, particularly how you simplified the technical language to ensure understanding, demonstrating your ability to connect with users.

Detail your hands-on experience with different server environments, including any specific tasks such as installation, configuration, maintenance, and troubleshooting of the Windows Server platform.

Discuss resources you use, such as online courses, forums, or networking with professionals. This reflects your commitment to continuous learning and adapting skills to current trends.

Provide a specific example that highlights your analytical skills, the methods you used to resolve the issue, and the positive impact it had on the organization or client.

Mention any projects or tasks you completed utilizing these services, emphasizing your proficiency, ability to assist users, and familiarity with their administrative aspects, such as user management.

Discuss your approach to empathetic communication with users, emphasizing listening, acknowledging their frustration, and your commitment to finding a timely resolution.

Articulate your excitement about the company's mission, values, and growth opportunities, along with what you can contribute to the team, explaining why it aligns with your professional goals.