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Account Manager, Established Customers - EAM, Utilities

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

Copperleaf is the world’s leading AI powered Asset Investment Planning (AIP) solution, enabling organizations to make better decisions – faster, smarter and with more confidence.

Together Copperleaf and IFS offer the first end-to-end asset lifecycle management solution. Underpinned by Industrial AI, the combining of Copperleaf and IFS will allow our asset intensive customers to deliver on their moment of service through strategic allocation and execution of CAPEX and OPEX; balancing expenditure, business objectives, risk and optimal asset performance.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

As one of Copperleaf’s Account Managers you will be assigned customer accounts and drive the identification and qualification of opportunities while executing account strategy and generating license, support and services revenues.  This role is focused on working with established Copperleaf and IFS clients.

Your role will include the following activities:

  • Work with your assigned accounts to build a network of relationships across multiple functional areas and levels of the organization
  • Deeply understand each account’s challenges and opportunities in the portfolio planning and asset management spaces.  Identify how Copperleaf can make a difference to the account’s business and to the personal success of our champions
  • Co-create a solution roadmap with accounts where it makes sense for us to engage
  • Drive the procurement and commercial processes to successfully close business.
  • Lead a Copperleaf “deal team” to support both solution definition and sales process execution
  • Champion the needs of your customer and your deal internally within Copperleaf
  • Continuously gather knowledge of competitors and how to effectively position our solution
  • Drive a sales process that will highlight our solution as a strategic advantage to the prospect
  • Routinely discuss and communicate opportunity plan sales strategy with other members of the account team, as well as field and corporate management
  • Maintain an accurate and documented pipeline of opportunities (prospects and suspects) within CRM

Qualifications

  • You naturally connect with people and make friends wherever you go
  • You are focused on creating great outcomes for your customers and love to see their success
  • You love challenges and are driven to win
  • You have strong skills in problem solving and strategic thinking
  • You have experience and are comfortable selling enterprise software to C level executives
  • You know how to navigate complex organizations and have experience with complex software sales, solution selling and value based selling
  • You can position new business within the account by developing, communicating and driving effective selling strategies that are based on a customer-specific value proposition
  • You enjoy leading a cross-functional team to drive results
  • You have dynamic presentation skills, the ability to articulate customer problems and challenges, and then link them to the value proposition
  • You have general familiarity with consultative selling methodologies
  • You enjoy travelling and are willing to spend 50% of your time visiting clients or attending industry events in the region (during COVID, travel expectations will vary based on target account locations and relevant Copperleaf guidelines, account guidelines, and local/federal regulations)
  • Experience in asset intensive industries such as Utilities, Oil & Gas, Mining, Public Sector or Transportation is desirable

What We’re Offering

  • Salary Range:  $120,000 to $150,000 plus 100% variable
  • Flexible paid time off, including sick and holiday
  •  Medical, dental, & vision insurance
  •  401K with Company contribution
  •  Flexible spending accounts
  •  Life insurance and disability benefits
  •  Tuition assistance
  •  Community involvement and volunteering events

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer

Average salary estimate

$135000 / YEARLY (est.)
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$120000K
$150000K

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What You Should Know About Account Manager, Established Customers - EAM, Utilities, IFS

Are you ready to drive customer success as an Account Manager for Established Customers at IFS in Itasca, IL? In this dynamic role, you’ll engage with existing clients, focusing on understanding their unique challenges and crafting tailored AI-driven solutions with Copperleaf. Your ability to foster relationships across various levels within client organizations will be key in identifying opportunities for improvement in portfolio planning and asset management. Your daily tasks will include collaborating with clients to create a solution roadmap, leading a dedicated deal team, and driving the procurement processes to close business successfully. We’re looking for someone who thrives on challenges, possesses a strong knack for strategic thinking, and has experience selling enterprise software to C-level executives. With a focus on results, you’ll need to dynamically present customer challenges while linking them to our value propositions. You will also maintain a documented pipeline of opportunities within our CRM to keep the wheels turning on driving growth. The ideal candidate should have experience in asset-intensive industries such as Utilities or Oil & Gas, plus a willingness to travel to engage with clients. As part of our team, you will enjoy a competitive salary package, flexible time off, and tremendous opportunities for personal and professional growth. With IFS, you can truly make your moment matter. Join us and help shape the future of asset management solutions with cutting-edge AI technology!

Frequently Asked Questions (FAQs) for Account Manager, Established Customers - EAM, Utilities Role at IFS
What are the responsibilities of the Account Manager at IFS?

As an Account Manager for Established Customers at IFS, you’ll take charge of assigned customer accounts and drive relationship-building across various functions within the organization. Your primary responsibilities will include understanding clients' challenges in portfolio planning and asset management, co-creating solution roadmaps, closing business through effective procurement and sales processes, and maintaining accurate records of opportunities within the CRM. You’ll be the champion for your clients internally at Copperleaf, ensuring their needs are met while strategically positioning our solutions.

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What qualifications are required to become an Account Manager at IFS?

To succeed as an Account Manager at IFS, potential candidates are expected to possess strong problem-solving and strategic-thinking skills. Experience in selling enterprise software to C-level executives is crucial, alongside familiarity with complex software sales methodologies. A background in asset-intensive industries like Utilities or Mining will be highly beneficial. Apart from these technical qualifications, being a natural connector with excellent presentation skills and a love for customer success is essential.

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What is the work environment like for the Account Manager at IFS?

Working as an Account Manager at IFS provides a balanced approach to in-office and remote work, enabling flexibility while fostering collaboration with your colleagues. IFS promotes a community-oriented atmosphere that encourages innovation, belonging, and active engagement with the wider team. Regular interactions with customers and attendance at industry events are also a vital part of the role, ensuring you’re up-to-date with trends and maintaining strong client relationships.

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What kind of opportunities for growth does IFS offer its Account Managers?

IFS supports its Account Managers in achieving personal and professional growth through robust training programs, mentorship opportunities, and participation in a variety of industry events. The company values innovative thinking and encourages initiatives that contribute to customers' success, paving the way for career advancement within a supportive and inclusive environment. Employees can also benefit from initiatives such as tuition assistance for continued education.

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How does travel factor into the Account Manager role at IFS?

As an Account Manager at IFS, you can expect to travel approximately 50% of the time to visit clients or participate in industry events. Travel expectations may vary based on client locations and relevant guidelines. This travel is a central component of the role, as building relationships and understanding client needs face-to-face can significantly enhance your effectiveness in providing impactful AI-driven solutions.

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Common Interview Questions for Account Manager, Established Customers - EAM, Utilities
Can you explain your approach to building relationships with clients as an Account Manager?

When discussing relationship-building, emphasize the importance of listening to your clients and understanding their unique challenges. Share examples of how you've successfully developed trust over time, showcasing your ability to connect on a personal level, communicate openly, and demonstrate reliability in previous roles.

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How do you prioritize your tasks and manage multiple accounts effectively?

In managing multiple accounts, it's vital to leverage tools like CRM systems to keep track of tasks and deadlines. Explain your method for assessing urgency and importance, how you maintain organized schedules, and your strategy for ensuring regular follow-ups with clients while remaining responsive to their needs.

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What strategies do you employ for solution selling?

Discuss your consultative selling approach where you focus on identifying the specific needs of the client before proposing solutions. Sharing a success story where you customized a solution based on thorough understanding can highlight your competency in this area.

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How do you handle objections from clients during a sales process?

Handling objections should be approached as a dialogue rather than a confrontation. Describe how you listen to clients' concerns, validate their feelings, and provide data or storytelling that address their issues while positioning your value proposition.

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Can you share an experience where you achieved a significant sale with a complex organization?

Use the STAR method to outline a scenario where you navigated the complexities of a larger client organization, detailing the strategy you used, the obstacles faced, and the outcome. Highlight your teamwork and communication skills throughout the process.

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What do you believe is the most critical element of customer success?

Customer success stems from understanding and anticipating clients' needs. Explain how proactive communication and fostering a partnership mentality can help ensure clients feel valued and supported, affecting their long-term satisfaction and loyalty.

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How do you stay updated on industry trends and competitors?

Discuss how you dedicate time to research industry publications, attend relevant events, and network with fellow professionals to keep abreast of current trends. Mention any specific actions you take to assess competitors’ offerings and adjust your positioning accordingly.

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How can an Account Manager contribute to the long-term strategy of the company?

Illustrate your perspective on aligning client needs with the company’s strategic goals by discussing the value of providing feedback, sharing insights from clients, and helping to refine product offerings based on real-world usage to enable the company to remain competitive and relevant.

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What tools or software are you proficient with to enhance sales productivity?

Detail the sales tools and CRM software you have used effectively to manage accounts and how these contribute to your productivity. Set examples of how you integrated these tools into your workflow to streamline processes and increase sales efficiency.

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What qualities do you think make for a successful Account Manager?

Successful Account Managers possess strong interpersonal skills, must be proactive problem solvers, and need to adeptly navigate complex organizational structures. Share your personal attributes that align with these qualities, particularly your communication skills and resilience in challenging situations.

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At IFS we develop cloud enterprise software for companies who want to be at their best when it matters most to their customers - at the #MomentOfService. This idea resonates with customers, partners and analysts, and has helped fuel growth. But wh...

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Full-time, hybrid
DATE POSTED
January 4, 2025

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