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Program Manager - Copperleaf

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

Copperleaf provides enterprise decision analytics software to companies managing the critical infrastructure we all rely on every day. We help the world’s leading organizations decide where and when to invest in their businesses to manage risk, contribute to ESG strategies, deliver against performance expectations, and maximize value for every dollar spent. Join our team as we empower our clients to make the best strategic decisions through our innovative, award-winning solutions.

We are looking for a talented Program Manager based in Sri Lanka to join our Platform team. We are looking to expand our portfolio of features in this area as well as strengthen our team with expertise.

At IFS, this role is known as Program Manager. In many other companies this role is often referred to as a Product Manager and/or a Product Owner. A Program Manager is a leader within our organization and has the responsibility of specific programs in a product area.

We are on the lookout for a dynamic, open-minded individual to join us as a Program Manager to be a part of our global team. You will be responsible for realizing the intended value of decided investment cases, being the voice of the customer, provide technical thought leadership, and ensuring that we deliver the intended value on time, on budget, and with the right quality, resulting in great customer adoption and high customer satisfaction.

Essential Duties:

  • Ensuring that we deliver the intended value on time, on budget and with the right quality.
  • Ensuring that investment cases address the needs of customers, partners, and target market.
  • Working effectively with our Product Managers to set clear, and challenging goals for the area of responsibility and pursuing those with enthusiasm and passion
  • Driving the delivery of the investment cases through coordination, planning, and prioritization within a set scope across all aspects of the development and support cycle.
  • Prioritizing work effectively in a value-driven manner
  • Secures quality throughout our lifecycle process
  • Interacting and collaborating across all parts of R&D and the wider organization
  • Acting on customer feedback and escalations, handling communication and interactions with stakeholders, customers, and partners.

Qualifications

  • The ability to efficiently engage with requirement owners and other stakeholders while contributing to activities related to product/solution management.    
  • Excellent communication and presentation skills along with the ability of applying expertise & technology to achieve work objectives.
  • Excellent organization and coordination skills
  • Good understanding of one or more of our target industries and domain product/technology offerings as well as the business application processes for our target customers.
  • Experience in technical design and programming skills will be an added advantage

Additional Information

Interviews and selections are being made continuously. If you are interested, apply as soon as possible.

As a step in our recruitment process, all final candidates will undergo a background check, to get us an understanding of our future employees.

We respectfully decline all offers of recruitment and/or advertising assistance.

IFS Fact
IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with a commitment to delivering value to every one of our customers, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of 6,000+ employees and growing ecosystem of partners support more than 10,000 customers around the world challenge the status quo and realize their competitive advantage. Learn more about how our enterprise software solutions can help your business today at ifs.com.

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.

 

What You Should Know About Program Manager - Copperleaf, IFS

Join IFS as a Program Manager in Colombo, Sri Lanka, and become a vital part of our Copperleaf platform team, dedicated to delivering top-notch enterprise decision analytics software. At IFS, we embrace innovation and foster a diverse and inclusive workspace, ensuring everyone’s voice is heard. As a Program Manager, you will be at the forefront of shaping our software solutions that empower organizations to make strategic investment decisions, manage risks, and deliver exceptional value. Your primary responsibility will be to ensure that we deliver the intended value on time, on budget, and with the right quality. Collaborating closely with Product Managers, you will set clear goals and prioritize work effectively to meet customer needs. You'll have the opportunity to drive delivery through effective planning, coordination, and stakeholder interactions, acting as the voice of the customer to enhance satisfaction and adoption. You'll have access to a wealth of resources and a creative environment where your ideas can flourish. If you are a dynamic and open-minded individual, eager to make a real difference in the world through cutting-edge technology, then this is the perfect opportunity for you. Join us and help lead the transformative changes that IFS is committed to achieving while supporting our mission to make a positive impact on society. Become part of a winning team and empower yourself to #MakeYourMoment with IFS!

Frequently Asked Questions (FAQs) for Program Manager - Copperleaf Role at IFS
What are the key responsibilities of a Program Manager at Copperleaf?

As a Program Manager at Copperleaf, you are tasked with ensuring that the delivery of solutions meets the intended value on time, on budget, and with the right quality. You'll collaborate with Product Managers to set ambitious goals, oversee the investment cases aligned with customer needs, and drive coordination across the development and support cycle.

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What qualifications are necessary to be a Program Manager at IFS?

To excel as a Program Manager at IFS, familiarity with specific target industries and a solid understanding of business application processes are essential. Strong communication, presentation, coordination skills, and experience with technical design can further bolster your qualifications in this role.

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How does IFS promote a diverse and inclusive work environment for Program Managers?

IFS is deeply committed to diversity and inclusion within its workforce. As a Program Manager, you will work in a global environment that values various perspectives and backgrounds. This commitment ensures collaborative efforts reflect the diverse world we operate in, fostering innovation and driving positive change.

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What does career growth look like for a Program Manager at Copperleaf?

At Copperleaf within IFS, a Program Manager has various avenues for career growth, including taking on more significant projects, leading larger teams, and advancing into higher leadership roles. Continuous learning and development opportunities support your journey, empowering you to stay ahead in an ever-evolving tech landscape.

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What impact does a Program Manager have on customer satisfaction at IFS?

A Program Manager at IFS directly influences customer satisfaction by acting as the voice of the customer throughout the development process. By managing stakeholder interactions and addressing customer feedback proactively, you help ensure that the solutions delivered align perfectly with customer needs, leading to enhanced adoption and satisfaction.

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Common Interview Questions for Program Manager - Copperleaf
Can you explain your approach to prioritizing project tasks as a Program Manager?

When prioritizing project tasks as a Program Manager, I focus on aligning with overall business goals and customer needs. I implement a value-driven approach, assessing the impact of each task on our objectives while also factoring in resource availability and timelines.

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How would you handle a disagreement with a stakeholder regarding project priorities?

In such cases, I prefer to foster open communication by actively listening to the stakeholder’s perspective, facilitating a discussion that focuses on the project's goals, and exploring compromises while ensuring that the best outcome for the project is achieved.

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Describe your experience with cross-functional collaboration in your previous roles.

Collaboration across functions has been a cornerstone of my previous roles. I consistently engaged with various teams, such as R&D and marketing, to gather input, provide updates, and ensure alignment on project deliverables, fostering an inclusive and communicative environment.

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What strategies do you use to ensure on-time delivery of projects?

I employ careful planning and regular progress assessments to ensure timely project delivery. By setting clear milestones and maintaining transparency with teams, I can adjust timelines or resources as needed, thus keeping the focus on our objectives.

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How do you gather customer feedback, and how do you implement it?

Customer feedback is gathered through surveys, interviews, and direct interactions during development cycles. I analyze this feedback for trends and insights and then integrate actionable points into our project plans to enhance the final deliverable.

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What success metrics do you believe are essential for a Program Manager?

Key success metrics for a Program Manager include project completion on time and within budget, stakeholder satisfaction rates, the alignment of deliverables with customer needs, and the enhancement of team collaboration and productivity.

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Can you provide an example of a successful project you've led?

I once led a project aimed at implementing a new software feature that increased user efficiency. By carefully managing resources, collaborating closely with stakeholders, and maintaining clear communication, the project not only finished ahead of schedule but also received exceptional feedback from users.

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How do you stay updated with industry trends relevant to your role?

I regularly engage with industry publications, participate in webinars, and join professional networks to stay informed about industry trends. This continual learning helps me make informed decisions and provides a competitive edge in my project management.

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What role does technical knowledge play in your effectiveness as a Program Manager?

Technical knowledge helps me understand the intricacies of the product and its challenges, enabling me to communicate effectively with development teams. This understanding also aids in making informed decisions that align technical capabilities with business objectives.

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What techniques do you use to motivate your team?

To motivate my team, I prioritize creating an open and collaborative environment, recognizing individual contributions, and providing opportunities for professional development. I also ensure that everyone feels connected to the project’s objectives and understands the positive impact of their work.

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At IFS we develop cloud enterprise software for companies who want to be at their best when it matters most to their customers - at the #MomentOfService. This idea resonates with customers, partners and analysts, and has helped fuel growth. But wh...

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Full-time, hybrid
DATE POSTED
December 6, 2024

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