Field Sales Specialist - JHB Central

As a Field Sales Specialist at iKhokha, your core responsibilities will include prospecting and canvassing for new customers across specified regions in Johannesburg Central, actively working to meet challenging sales targets. You will build a sales pipeline, conduct demos, and follow up with clients post-sale to ensure satisfaction and upsell where opportunities arise. Engaging in proactive feedback and monitoring competition will also be part of your daily tasks.

To qualify as a Field Sales Specialist with iKhokha, candidates are required to have completed their Matric and possess a minimum of three years of field or outbound sales experience. While experience within the merchant services or banking sector is advantageous, effective communication skills and familiarity with sales software and CRM systems will be essential for success in this role.

Success as a Field Sales Specialist at iKhokha hinges on excellent communication skills, a solid understanding of sales funnel management, and a proven track record of meeting sales targets. Additionally, familiarity with CRM tools like HubSpot, intermediate computer skills, and strong relationship-building capabilities are critical for engaging with clients and ensuring their satisfaction with the iKhokha offerings.

iKhokha offers a range of appealing benefits for its Field Sales Specialists, including competitive remuneration packages, hybrid work options, and access to ongoing learning and development. Employees can enjoy reduced rates for medical aid and group risk scheme contributions, the opportunity for study leave, and a collaborative and friendly workplace culture that values each team member.

A Field Sales Specialist plays a crucial role in iKhokha's mission by expanding the customer base and enhancing small business access to digital payment solutions. By actively hunting for new business opportunities, maintaining client relationships, providing feedback on market trends, and contributing insights to improve sales processes, specialists have a direct impact on the growth and success of iKhokha's initiatives in South Africa.

When discussing your sales strategy as a Field Sales Specialist, focus on your approach to building client relationships, identifying prospects, and how you tailor your pitch to meet customer needs. Highlight your emphasis on understanding the market and using data to track your performance.

Share a specific situation where you exceeded your sales goals, detailing the tactics you used, the challenges you faced, and how you motivated yourself and your team. Be sure to explain the overall impact of your achievement on the company or your clients.

Address how you view rejection as part of the sales process and explain the techniques you employ to overcome it. Discuss how you learn from unsuccessful interactions and maintain a positive attitude to rebound effectively.

Before your interview, conduct thorough research on iKhokha’s products. Discuss specific offerings such as their digital payment solutions and emphasize how these services empower small businesses, showcasing your understanding of their mission.

Explain your organizational methods for balancing several clients and tasks simultaneously. Discuss the tools and techniques you use to ensure timely follow-ups, meeting demos, and prospecting new leads, demonstrating your time management skills.

Communicate clearly that effective communication is vital in building rapport with clients, understanding their needs, and ensuring follow-up. Provide examples of HOW you've ensured transparent communication throughout the sales process.

Share your personal motivations, whether it's achieving personal goals, working towards team success, or supporting customer needs. Emphasize methods you use to maintain high spirits and productivity during challenging times.

Discuss the various methods you employ for researching prospective customers, such as utilizing social media, market research tools, or networking events. Highlight how you assess pain points and tailor your pitch based on your findings.

Detail your proficiency with CRM software from past roles, mentioning specific systems used, how you manage customer interactions, and ensure data accuracy for consistent follow-ups and reporting.

Elaborate on your problem-solving skills by providing an example where you turned a challenging client situation into a positive outcome. Discuss how you approach conflict resolution and maintain strong relationships despite difficulties.