Job details

Implementation Specialist (Remote Based)

Implementation Specialist-Remote

Do you consider yourself a self-starter with a passion for solving problems
using technology?

Are you adept at listening to customer feedback for ways to improve our solution build outs?

This role sits on our growing Interfolio team. Interfolio provides a software platform for higher education institutions to manage their academic hiring, promotion, and tenure processes. Our platform streamlines academic workflows, enhances transparency and communication, and improves the overall experience for faculty, administrators, and candidates.

About our Team: Our team has the ability to understand complex configurations and how those configurations will impact the end-user experience.

About the Role: You will be entrusted with working directly with our current and prospective customers to scope and present solutions

Responsibilities

Ensuring a successful software implementation experience for clients across all of our products by learning our product suite inside and out
Leading all key implementation phases by driving project plans, assigning timelines and resources and advising clients on how to become successful using our products.
Utilizing existing delivery methodology while continually adding feedback and insights to our processes
Developing and maintaining the relationships within your named accounts and demonstrating value to key stakeholder
Working with other departments to prioritize, coordinate, and apply resources where needed

Being that internal champion that handles client issues, escalating appropriately and tracking to completion
Collaborate with team members on client troubleshooting and methodologies best practices

Requirements

Possess time management and multi-tasking skills
Have the ability to effectively prioritize multiple deadlines, resources and activities
Demonstrate a passion and enthusiasm for improving client experience with Interfolio products and services
Monday.com
(or similar PM software), Higher-Ed, and Microsoft/Google Suite a plus

Work in a way that works for you

We promote a healthy work/life balance across the organization. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Working with us

We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.

About Us

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

Purposeful Work
When you work with us, your work matters. You are part of an organization that nurtures your curiosity to stimulate innovation for the communities that we serve.

Growing Every Day
Like the communities we serve, you are on a constant path of discovery to shape your career and personal development.

Colleagues Who Care
You will be part of the Elsevier family. We will support your well-being and provide the flexibility you need to thrive at work and home.

Together, we create possibilities.
Join us

Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:

https://forms.office.com/r/eVgFxjLmAK

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