Tenancy Wellbeing Coach (Intensive)

We are currently recruiting an Intensive Tenancy Wellbeing Coach to join us on a permanent basis. You will play a pivotal role in supporting our tenants to sustain their tenancy and improve their overall wellbeing.

About us

We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.

This year we’ve launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we’ve worked with colleagues and customers to find out what’s important to them. Our customers sit at the heart of what we do, and our colleagues are the people who’ll help us achieve our vision, which is to create the best customer experience to improve everyday lives.

Duties

• Intensively manage a caseload of tenants with multiple care and support needs, working to enable them to sustain their tenancies and improve their overall wellbeing.
• Conduct comprehensive assessments for current and prospective tenants to identify their care and support needs, and develop outcome-focused tenancy intervention plans in partnership with tenants, setting specific goals and tracking progress.
• Identify and link tenants with specialist services to address unmet needs, ensuring they engage with the necessary resources.
• Monitor tenant engagement with support services and safeguard vulnerable tenants from risks such as abuse and neglect.
• Work with local authorities, social care, and health systems to secure appropriate support, and advocate for policy and strategy improvements that enhance support provision within the district.
• Provide comprehensive oversight of tenancy management throughout the duration of the support intervention, ensuring that tenants receive the guidance they need.
• Periodically review intensively managed tenancies with tenants, specialist providers, and Neighbourhood Housing Officers to assess readiness for transition to general tenancy management.
• Work closely with Neighbourhood Housing Officers to effectively manage communities that include intensively managed tenancies, fostering a caring environment for all residents

About you

• You are passionate about making a difference.
• Dedication to your role.
• You use creative problem-solving approaches to overcome challenges.
• You demonstrate confidence and motivation.
• You encourage open communication and practice active listening.
• You possess strong verbal and written communication skills.
• Have knowledge in benefit systems, housing management, or tenancy sustainment.
• You have excellent organisational skills and work accurately to meet deadlines.
• You are resilient, with strong negotiation skills.

• A strong awareness of the barriers that vulnerable individuals with support needs face in securing housing and sustaining a tenancy, with the ability to navigate and address these challenges effectively.
• Proven experience in tenancy and estate management, including knowledge of standards, best practices, and enforcement procedures.
• Extensive experience managing customers with multiple and complex needs, including those exhibiting challenging behaviours, with a focus on positive outcomes.
• Demonstrated ability to negotiate and influence service provision.
• Excellent verbal and written communication skills, enabling you to engage effectively with individuals from diverse backgrounds and build strong relationships.
• The capacity to prioritise your workload and manage active cases efficiently, even in the face of continuous crisis situations.
• A full driving license and access to a suitable vehicle for work, allowing you to meet the mobility demands of the role.

• Salary from £31,870 up-to £35,519 per year depending on experience
• £1,000 per year essential car user allowance plus mileage as you will be expected to use your own vehicle for work purposes
• West Yorkshire Pension Fund membership - Current employer contribution is 15.5%
• Excellent holiday allowance that increases with service
• Training, development, and qualification opportunities
• Corporate health scheme membership
• Agile and hybrid working
• Access to an Employee Assistance Programme
• Cycle to work scheme
• Local gym membership discounts.
• A team of trained Mental Health First Aiders who are available for colleagues to contact for support

Join Our Team!

We’re looking for great people to join us! At Incommunities, we’re committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences—because we know that diverse perspectives make us stronger.

Based in Bradford, a city known for its rich cultural diversity, we serve vibrant communities. As a social housing provider, we’re passionate about making a real difference by providing safe, affordable homes and improving lives.

Our recruitment process is designed to support you every step of the way. If you need any adjustments or assistance, just let us know.

We’re proud to be a Mindful Employer, committed to mental health and wellbeing. We also hold the ‘Committed’ Menopause Friendly Accreditation, recognising the importance of support in the workplace.

💡 Apply early! We review applications as they come in and may close the advert before the deadline.

Ready to make an impact? Come work with us!