HOTEL CHIEF ENGINEER

Description

Indus Hospitality Group’s mission is developing, empowering, and supporting success in our employees. At the core of our brand we stand for Growth, Loyalty, Respect, and Flexibility. At Indus we offer a career, not just a job. Over the last four decades we have grown substantially through commitment to the region and communities we serve; helping fuel regional economic development with commerce and employment. We believe success is earned and teamwork matters, that hard work should be recognized, and diversity celebrated, that there is always something new to learn and innovation is supported.

Indus Hospitality Group owns and operates more than 70 properties, primarily hotels and restaurants in the Rochester, Finger Lakes, and Western New York regions. The team at Indus Hospitality Group has been recognized numerous times as first-class operators, earning national and regional awards including the Dunkin’ Brands Rising Star of the Year, the Microtel Inn & Suites Franchisee of the Year Award, the Hilton Worldwide Lighthouse Award, Best Western Champion Customer Care Award, and TripAdvisor Awards for Excellence.

Job Title: Hotel Chief Engineer

Reports To: General Manager 

Summary

Direct, train and mentor the Engineering staff in preventative maintenance, skilled trouble shooting and repair using proper Carpentry, Plumbing, Electrical, HVAC or other engineering or mechanical techniques to ensure the proper working order of all hotel assets. 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and/or meet the physical demands.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Trouble shoot and repair equipment and systems, not limited to HVAC, fire suppression system, boilers/chillers, PTAC’s, guest internet/TV and related wiring/cabling.
• Perform appropriate repairs within the facility, not limited to painting and wallpaper repair, tub and sink repair, outlet and bulb replacement, woodworking, concrete and tile repair.
• Ensure swimming pool and spa maintenance duties are performed according to manufacturer specifications and local Health Department Regulations.
• Maintain preventative maintenance schedule for all public space, guest rooms and equipment, i.e. laundry equipment, heating and air conditioner units, ice machines, fire extinguishers, fire/smoke alarms, kitchen appliances and plumbing. Maintenance is performed as required by the manufacturer and in accordance with warranty specifications.
• Train Engineering and Front Office staff on sprinkler and fire alarm procedures.
• Assist with outdoor seasonal work including lawn, maintenance of landscape beds, parking lot cleanliness and snow removal.
• Conduct quarterly fire drills and assist in annual OSHA/Safety training for associates.
• Review, analyze and report on preventative maintenance results of all key property areas including grounds, guest rooms, common areas, pools, equipment and systems.
• Ensure proper inventory is kept of necessary equipment, parts and supplies.
• Coordinate work assignments and maintain records on completed and pending work orders.
• Maintain up to date records and files.
• Maintain proper staffing levels through appropriate hiring and scheduling.
• Manage department expenses including but not limited to payroll and inventories while adhering to budgeted goals.
• Maintain the cleanliness of the engineering shop and any other areas that work may be performed.
• Ensure communication of changes in room status with Front Desk and Housekeeping.
• Assist other departments as needed.
• Perform activities of associates supervised.
• Ensure effective departmental communication through logs, daily stand up meetings and monthly department meetings.
• Perform a variety of administrative tasks including maintaining an accurate inventory of supplies, maintaining department budget, handling any accounting and purchasing functions.
• Maintain up to date records and files.
• Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
• Ensure the cleanliness of the Engineering office and surrounding areas.
• Assist in checking all fixtures, equipment and conditions (lights, music, heating/cooling, furniture, wallpaper, etc.) for proper operations, settings and maintenance. Report deficiencies.

Supervisory Responsibilities  

Directly supervises associates in the Engineering Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Competencies  

To perform the job successfully, an individual should demonstrate the following competencies:

• Follow policies and procedures, Support organization's goals and values.
• Demonstrate knowledge of EEO policy; Promote a harassment-free environment.
• Work within approved budget; Conserve organizational resources.
• Observe and enforce safety and security procedures; Determine appropriate action beyond guidelines; Report potentially unsafe conditions; Use equipment and materials properly.
• Demonstrate accuracy and thoroughness; attention to detail; Look for ways to improve and promote quality; Accept and apply feedback to improve performance; Monitor own work to ensure quality.
• Speak clearly and persuasively in positive or negative situations; Respond well to questions; Participate in meetings.
• Write clearly and informatively; Present numerical data effectively; Read and interpret written information.
• Be at work/meetings consistently and on time; Ensure work responsibilities are covered when absent; 
• Be available after hours or “on call” should emergencies arise.
• Complete work on time or notify appropriate person with an alternate plan.
• Treat people with respect; Inspire the trust of others; Work with integrity and ethics.
• Approach others in a tactful manner; React well under pressure; Accept responsibility for own actions; Follow through on commitments.
• Exhibit confidence in self and others; Inspire and motivate others to perform well; Effectively influence actions and opinions of others; Give appropriate recognition to others.
• Focus on solving conflict, not blaming; Maintain confidentiality; Listen to others without interrupting and get clarification; Keep emotions under control; Remain open to others' ideas and try new things. Build commitment and overcome resistance.
• Manage difficult or emotional customer situations; Respond promptly to customer needs and requests for service and assistance.
• Set and achieve challenging goals; Demonstrate persistence and overcome obstacles. 
• Develop strategic project/implementation plans; Communicate changes and progress; Complete projects on time and budget; Manage project team activities.
• Prioritize and plan work activities; Manage competing demands; Use time efficiently; Meet or exceed productivity standards. Organize or schedule other people and their tasks; Develop realistic action plans. Determine work flow and procedures.
• Delegate work assignments; Match the responsibility to the person; Give authority to work independently; Set expectations and monitor delegated activities. Provide vision and inspiration to peers and subordinates.
• Balance team and individual responsibilities; Exhibit objectivity and openness to others' views; Contribute to building a positive team spirit; Build morale and group commitments to goals and objectives; Support everyone's efforts to succeed.
• Identify and resolve problems in a timely manner; Develop alternative/creative solutions; Work well in group problem solving situations; Use reason even when dealing with emotional topics.
• Display willingness to make decisions; Exhibit sound and accurate judgment; Support and explain reasoning for decisions; Include appropriate people in decision-making process; Make timely decisions; Understand business implications of decisions.
• Include staff in planning, decision-making, facilitating and process improvement; Take responsibility for subordinates' activities; Make self available to staff; Provide regular performance feedback; Develop subordinates' skills and encourage growth; Apply customer feedback (internal and external).
• Assess own strengths and weaknesses; Pursue training and development opportunities; Strive to continuously build knowledge and skills; Share expertise with others; Ask for and offer help when needed.
• Adapt to changes in the work environment;; Change approach or method to best fit the situation; Prepare and support those affected by change

Requirements

Education and/or Experience

Two to four years related experience and/or training; Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience.

Computer Skills

To perform this job successfully, an individual should have knowledge of Internet navigation; Microsoft Outlook; Microsoft Excel software and Microsoft Word software.

Equipment Operation

To perform this job successfully, an individual should have knowledge of how to operate hand tools, power hand tools and machine tools.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates of organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands

• The following are the customary physical efforts required to perform the essential functions of this job with or without accommodation:     
• Move, transport, put, install, remove, replace, position, place, transfer
• Ascend, descend, work at heights, traverse
• Move about or to, position self 
• Detect, diagnose, operate, adjust, attach, position, set up, handle, tend to, activate, apply, measure, use, modify, input, write, compile, retrieve, make, construct, create, collect, inspect, prepare, serve 
• Communicate, converse, discern, convey, discuss 
• Determine, identify, recognize, perceive, estimate, judge, compare, observe, assess
• The associate must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. 

Work Environment 

While performing the duties of this Job, the associate is frequently exposed to moving mechanical parts; fumes or airborne particles; chemicals; paint; dust and risk of electrical shock. The associate is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. The associate works in an environment open to the general public.

Acknowledgement

This is not necessarily an exhausting list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (emergencies, change in personnel, workload, rush jobs, technological developments or other business demands).