Customer Support specialist (Entry level)

At INflow Federal, we're not just navigating the frontier of digital transformation; we're reshaping it. Our dedication to merging the prowess of humans and machines to solve complex problems has set us apart in designing and engineering solutions for the Department of Defense (DoD) networks. Here, every challenge is an opportunity to advance, and every solution is a step towards a more secure and connected future. We look forward to welcoming you to the INflow team!

ABOUT THIS POSITION:

Are you a people person who thrives on solving problems and making someone’s day a little easier? As an Entry-Level Customer Support Specialist, you’ll be the friendly face (or voice) our customers rely on when they need help. You’ll handle inquiries, troubleshoot issues, and ensure that every customer leaves with a smile. This is a perfect role for someone who’s patient, empathetic, and ready to dive into the world of customer support.

• Customer Interaction: Respond to customer inquiries via phone, email, and chat in a timely and professional manner. You’ll be the first point of contact, so making a great impression is key.
• Issue Resolution: Troubleshoot and resolve customer issues, providing clear and accurate information. Whether it’s a forgotten password or a billing question, you’ll find the right solution.
• Product Knowledge: Become an expert on our products and services to provide accurate information and guidance. You’ll need to understand what we offer inside and out.
• Documentation: Keep detailed records of customer interactions, issues, and resolutions in our CRM system. Accurate documentation helps us improve and provide better service.
• Feedback Loop: Collect and share customer feedback with the team to help us continually improve our products and services. Your insights could lead to the next big innovation.
• Team Collaboration: Work closely with other departments, such as sales, marketing, and product development, to resolve complex issues and improve the overall customer experience.
• Continuous Improvement: Participate in training sessions and team meetings to enhance your skills and stay updated on new products, services, and policies.

• High school diploma or equivalent.
• No prior experience is necessary, but previous customer service or retail experience is a bonus. A knack for problem-solving and a passion for helping people are essential.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities with a focus on customer satisfaction.
• Ability to stay calm under pressure and handle multiple inquiries simultaneously.
• Basic computer skills and familiarity with CRM systems or willingness to learn.
• Active listening skills to understand and address customer needs effectively.
• Friendly, patient, and empathetic with a genuine desire to help others.
• Ability to work independently and as part of a team.
• Strong organizational skills with attention to detail.
• Eagerness to learn and grow within the company.
• Positive attitude and a proactive approach to problem-solving.

• Must be a U.S. Citizen.

About Us

Founded in 2013, INflow Federal has distinguished itself through our exceptional services because of our deep-rooted commitment to our people. The ‘INflow difference’ lies in our profound appreciation of employee culture, fueling an obsession with the well-being and professional growth of our team. This employee-centric ethos has been pivotal to our enduring success, directly translating into significant benefits for our customers.

Our identity is greatly influenced by the contributions of US Military Veterans. INflow’s Veteran Outreach Program, dedicated to recruiting transitioning military personnel, has been a resounding success. Veterans now represent over 50% of our workforce, bringing invaluable experience and insight that have been crucial in steering our customers’ success.

As a dynamic small business at the forefront of innovation, INflow boasts extensive expertise in Network Modernization, Cybersecurity, and Data Modernization in support of Joint Force Mission Operations. Our reach extends to over 20 states, serving prestigious federal government clients including the United States Navy (USN), United States Marine Corps (USMC), and Joint Forces.

In our quest to simplify the customer experience, we embrace a collaborative approach, guided by our leadership’s transparent communication and unwavering commitment to integrity. Our customers value partnering with INflow for our agility, passion, and integrity.

Fueling INflow’s continuous evolution is our voracious appetite for researching and integrating AI/ML technologies. We are committed to empowering our employees and customers with these emerging tools, enhancing their ability to effectively integrate these technologies into their workflows. This not only improves their operational efficiency but also deepens their understanding of AI/ML’s transformative potential.

As we progress, our focus remains steadfast on developing our people so they can  lead our customers into the future of mission systems and operations, adeptly navigating the ever-evolving landscape of the Department of Defense with innovative solutions and strategic insights.

Citizenship Requirements

INflow Federal is a defense contractor. Due to legal requirements, candidates must be US Citizens to be considered for employment.

Other Notes

- Some travel may be required: Must have valid driver’s license and transportation. This is subject to change at the direction of the customer.

Other:

- Candidate must have the ability to lift up to 50 lbs.

Must have willingness to perform duties not listed in the job description as required by INflow and our customer.

Equal Opportunity Employer

Diversity and Inclusion

INflow provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This commitment applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, leaves of absence, compensation, and training. Job applicants and employees are evaluated solely on job-related qualifications and experience.