Italian Speaking Client Support Representative - Athens (Remote in Greece)

As an Italian Speaking Client Support Representative at Patrique Mercier Recruitment PT, your key responsibilities include providing exceptional customer support through various communication channels like phone, email, and chat. You'll handle client inquiries, troubleshoot issues, and ensure timely resolutions to foster satisfaction. Additionally, you will document client interactions in our CRM system and assist clients during the onboarding process, recommending personalized solutions to enhance their experience.

To qualify for the Italian Speaking Client Support Representative role at Patrique Mercier Recruitment PT, you should be fluent in both Italian and English. Prior experience in customer support or a related client-facing role is preferred, along with excellent communication skills. Familiarity with customer support software and CRM systems is an added advantage. A proactive problem-solving approach and the ability to work independently in a fast-paced environment are essential.

Patrique Mercier Recruitment PT offers a competitive package to our Italian Speaking Client Support Representatives, including a fully paid relocation package that covers flight, transfer, and hotel expenses if applicable. Employees also enjoy a monthly salary, two extra salaries per year, health insurance, and a monthly bonus. Our comprehensive benefits underscore our dedication to supporting our team members.

While prior experience in customer support or a related client-facing role is preferred for the Italian Speaking Client Support Representative position at Patrique Mercier Recruitment PT, what’s more important is a genuine passion for customer care. If you have the right attitude and a willingness to learn, we encourage you to apply, as training and development are provided to help you succeed.

The work environment for the Italian Speaking Client Support Representative role at Patrique Mercier Recruitment PT is dynamic and collaborative. As this position is remote, you will be working independently while also being part of a supportive team that values open communication and collaboration. You'll benefit from ongoing training and professional development opportunities, which help you stay updated on products and customer support techniques.

When dealing with a difficult client, I would remain calm and listen carefully to their concerns. I believe in acknowledging their feelings and assuring them that I understand their frustrations. Once I've gathered all necessary information, I would offer solutions or alternatives, ensuring the client feels valued and heard throughout the process.

In a previous role, I had a customer facing an urgent issue that impacted their business operations. I took it upon myself to stay late and worked closely with our technical team to resolve the issue swiftly. The customer appreciated the extra effort, which strengthened our relationship and turned a challenging situation into a positive experience.

Essential skills for an Italian Speaking Client Support Representative include excellent communication and listening skills, empathy, patience, and a proactive attitude towards problem-solving. Additionally, being organized and able to prioritize tasks effectively in a fast-paced environment is crucial to provide timely support.

I prioritize my workload by assessing the urgency and complexity of each client's needs. I maintain a list of tasks that need attention and tackle the most critical issues first while ensuring I communicate expected wait times to clients. This way, I can manage their expectations while providing high-quality support.

To stay motivated while working remotely, I set personal goals and establish a routine that includes regular breaks to keep my mind fresh. I also take the opportunity to engage with my colleagues through team meetings and virtual coffee breaks, as building these connections enhances team spirit and motivation.

I admire Patrique Mercier Recruitment PT's commitment to customer service and creating rewarding experiences for clients. The company’s focus on growth and development aligns with my career aspirations, and I believe I can contribute positively to the team by leveraging my skills and passion for helping clients succeed.

To accurately understand a client’s needs, I ask open-ended questions and actively listen to their responses. Summarizing their concerns back to them also reassures the client that I’m paying attention and helps clarify any misunderstandings. This approach helps build rapport and ensures I can provide tailored support.

Teamwork is integral to the Italian Speaking Client Support Representative role, as collaborating with colleagues enables us to share solutions, troubleshoot effectively, and learn from each other’s experiences. Open communication within the team promotes a supportive environment that enhances overall service quality, ensuring excellent customer experiences.

I have prior experience working with various customer support software and CRM systems. I'm comfortable navigating these platforms and documenting customer interactions efficiently. This familiarity allows me to focus on providing excellent service while ensuring accurate records and insights into client needs.

To stay updated on new products and services, I engage in continuous learning through training sessions, product demos, and workshops. I also proactively seek resources or information from colleagues and industry publications. Staying informed allows me to offer knowledgeable support and recommendations to clients effectively.