Operations Team Lead (3rd Shift - Nights)

As an Operations Team Lead at Ingram Content Group, you will be responsible for a range of duties. Your role will include training and developing hourly associates, acting as the department's point of contact for production system issues, and providing essential leadership to ensure all quality and productivity standards are achieved. You'll also tackle various operational challenges, meet customer deadlines, coordinate with other departments, and administer policy and payroll activities.

To qualify for the Operations Team Lead position at Ingram Content Group, you must have at least a high school diploma or equivalent. Additionally, you should possess one year of experience with PC-based applications and another year working in a warehouse operations environment. Physical fitness is also necessary, as the role involves various physical activities.

The typical schedule for an Operations Team Lead at Ingram Content Group involves working nights, specifically from Sunday to Tuesday, 7 PM to 7 AM, and Thursday evenings from 7 PM to 12:30 AM. There's also the opportunity for overtime on Thursdays, ensuring that you'll have a structured yet flexible work routine.

At Ingram Content Group, safety is a core value that is deeply ingrained in our operations. We promote a safe working environment through comprehensive training and educational programs, as well as proactive accident prevention initiatives. As an Operations Team Lead, you’ll be key in emphasizing these safety protocols to ensure the well-being of all associates.

Working as an Operations Team Lead at Ingram Content Group opens the door to various growth opportunities within the company. You’ll gain valuable experience in leadership, problem-solving, and operational management, all of which can pave the way for further advancement in roles such as Operations Manager or other higher-level positions within the organization.

When answering this question, emphasize any previous experience you have in training employees. Discuss specific examples of how you've supported new hires in learning their roles, facilitated ongoing training sessions, or developed any training materials. Highlight the importance of fostering a positive learning environment and encouraging associate engagement.

To effectively respond, share your strategies for conflict resolution. Discuss how you remain calm, listen actively, and address concerns openly. Provide an example where you successfully navigated a challenging situation while maintaining a professional atmosphere, focusing on a resolution that satisfied all parties involved.

Safety is paramount in a warehouse setting. Convey your commitment to maintaining a safe workplace by explaining the safety protocols you prioritize daily. Talk about how you ensure compliance among team members and how you promote an awareness of safety practices through ongoing training and communication.

Discuss your approach to task prioritization, including how you assess urgency and importance. Mention tools or methods you've used, such as checklists or software, and provide an example of a time when effective prioritization led to completing critical tasks efficiently.

In answering this question, share specific examples of process improvements you've contributed to or led in your previous positions. Explain how these innovations benefited the operations, improved efficiency, or reduced costs. This will illustrate your proactive mindset and commitment to continuous improvement.

To effectively respond, discuss your strategies for monitoring performance and quality standards. Mention conducting regular checks and utilizing metrics to assess and improve performance. Provide examples of how you've successfully identified quality issues and taken corrective actions as a leader.

When faced with this question, recount a specific scenario where you identified a significant challenge and the steps you took to overcome it. Focus on your analytical skills, decision-making processes, and how collaboration with your team led to a successful resolution.

Be prepared to discuss any operational management systems you have previously used. Highlight specific software or technologies you're familiar with, such as inventory management systems or production tracking tools. If you don't have direct experience, express your eagerness to learn and adapt to new technologies.

When discussing team motivation, emphasize the various methods you use to keep morale high, especially during busy times. Talk about recognition strategies, setting achievable goals, and maintaining open communication to ensure everyone feels valued and supported in their roles.

In your response, share your tactics for analyzing current workflows and identifying productivity bottlenecks. Discuss how you would involve team members in brainstorming solutions and implementing changes. Providing evidence of past successes will enhance your credibility in driving productivity improvements.