Client Service Representative

Department: Receptionists

Employment Type: Full Time

Location: Sandy Springs, Georgia

Compensation: $16.00 - $18.00 / hour

Description

Some of the responsibilities you will own in this role:

• Greet clients and pets warmly, setting a positive tone from the moment they walk in
• Create a welcoming and compassionate environment for pets and their families
• Handle check-in and check-out procedures with professionalism and care
  
  

• Answer incoming calls, emails, and messages efficiently and with empathy
• Schedule appointments for routine visits, emergencies, and procedures using veterinary scheduling software
• Manage the daily flow of appointments to minimize wait times and ensure smooth transitions
  
  

• Maintain accurate and up-to-date client and patient records in our electronic system
• Gather patient histories, verify vaccination records, and support compliance with privacy regulations
• Process patient paperwork and assist with follow-ups
  
  

• Accurately handle payments, invoices, and financial discussions with clients
• Explain service estimates, payment options, and available financing solutions
• Provide transparency and support during cost discussions
  
  

• Share information on preventive care, emergency procedures, and general pet health
• Educate clients on available services such as dental care, diagnostics, and specialty treatments
• Provide post-visit follow-ups and help ensure client satisfaction
  
  

• Work closely with veterinarians, technicians, and assistants to ensure effective communication and smooth coordination of care
• Stay calm and focused during emergency situations and help facilitate urgent case intake
  
  

• Maintain a clean, organized, and professional reception area
• Monitor inventory and ensure front office materials are stocked and accessible
• Assist with administrative tasks and day-to-day clinic operations

Preferred Qualifications & Skills

• 1+ year of experience in a veterinary, medical, or customer service setting
• Familiarity with veterinary terminology, EMRs, and scheduling software
• Excellent verbal and written communication skills
• Strong organizational and multitasking ability in a fast-paced environment
• A calm, empathetic demeanor—especially when dealing with anxious pets or emotional clients
• Professional, polished, and positive attitude
• Availability to work some weekends and occasional evenings as needed

What We Offer

• Competitive hourly wage, based on experience and qualifications
• 401(k) with company match to support your long-term savings
• Employee referral bonus program
• Direct deposit and reliable pay practices

• Medical, dental, and vision insurance with multiple plan options
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Life and AD&D insurance
• Short- and long-term disability coverage
• Paid parental leave and family-focused benefits
• Employee Assistance Program (EAP) offering 24/7 mental health and personal support
• Discounts on veterinary services for your own pets
  
  

• Generous Paid Time Off (PTO)
• Paid holidays
• Flexible scheduling and time-off policies
• Supportive and collaborative team culture
  
  

• Paid continuing education (CE) opportunities
• Dedicated CE allowance and paid CE time
• Access to Innovetive Petcare’s professional development resources
• Opportunities for advancement and cross-training

• Employee wellness programs
• Team-building events and community involvement opportunities
• A fun, supportive workplace where your contributions are valued and your growth is encouraged