Customer Solutions Engineer

As a Customer Solutions Engineer at Integration.app, you'll be responsible for understanding and implementing integration use cases for our clients, addressing customer inquiries about product applications, advising on external application integration, and collaborating closely with our Platform team to enhance the product's capabilities. There may also be opportunities to assist in product demonstrations and improve documentation, further enriching our customer experience.

To qualify for the Customer Solutions Engineer position at Integration.app, you should ideally have experience working with SaaS APIs and building integrations, with or without tools. A solid understanding of front-end and backend code is vital, along with the ability to work independently, as this role entails a large degree of autonomy. Familiarity with the business SaaS sector and integration platforms can be valuable assets.

Key skills for a successful Customer Solutions Engineer at Integration.app include strong problem-solving abilities, attention to detail, and a proactive approach. Knowledge in programming languages like JavaScript (for React and Node.js) is beneficial, as is an understanding of the business SaaS ecosystem, which encompasses CRMs, task management, accounting, and HR tools. Your ability to communicate clearly with clients and collaborate with internal teams will also be critical.

Yes, Integration.app is a fully remote company, creating an environment where Customer Solutions Engineers can work from anywhere. We emphasize autonomy and team collaboration, ensuring you have the necessary tools and support to achieve your goals while maintaining strong personal relationships that enable high-velocity teamwork.

At Integration.app, we value continuous learning and personal growth. As a Customer Solutions Engineer, you'll have unique opportunities to expand your expertise in integrations, API usage, and SaaS business needs. Additionally, your feedback will play a significant role in shaping product development, and you may even have a chance to lead documentation improvements or create reusable integration examples and demos, paving the way for career advancement.

Highlight your previous roles where you worked with SaaS APIs, detailing specific projects or integrations you accomplished, and emphasize the tools and technologies you used.

Discuss your methods for gathering requirements, such as conducting client interviews or utilizing surveys, while demonstrating your ability to empathize with their challenges.

Provide a specific example, detailing the problem's nature, the steps you took to resolve it, and the outcome, showing your critical thinking and problem-solving skills.

Be specific about technologies you're skilled in that relate to the position, particularly focusing on front-end and backend languages like React and Node.js.

Explain your approach to documenting feedback and collaborating with product teams, highlighting your focus on improving customer satisfaction while facilitating product development.

Discuss the tools you use for communication and project management, as well as how you maintain relationships and productivity in a remote work setting.

Talk about your experience in documentation, including researching best practices and involving team members for input, ensuring the documentation is user-friendly and comprehensive.

Illustrate your prioritization process by discussing how you assess urgency and impact, possibly using a matrix or customer value assessments to determine focus.

Describe how you've successfully worked independently in previous roles, emphasizing self-motivation, time management, and the ability to achieve goals without direct supervision.

Share your strategies for staying informed, such as following industry blogs, participating in relevant forums, or attending webinars, to illustrate your commitment to continuous learning.