Customer Experience Specialist (Dutch Speaker)

As a Customer Experience Specialist at Too Good To Go, you will be the primary contact for our clients and users, providing exceptional customer service through various channels like email, chat, and phone. You'll also engage with users on social media platforms, build and implement inspiring processes, and embody the friendly tone of our brand. Your role will involve collaborating with various teams to preemptively address challenges and enhance operational efficiency.

To qualify for the Customer Experience Specialist position at Too Good To Go, you should be fully proficient in Dutch and English (minimum C1 level), ideally possess customer service experience, and be based in Portugal. Familiarity with CRM tools such as Salesforce, Hubspot, or SAP is preferred, along with excellent communication skills, an ability to build positive relationships, and a passion for sustainability.

The Customer Experience Specialist position at Too Good To Go follows a Monday to Friday schedule, with working hours from 09:00 to 18:00. This fully remote role provides flexibility while allowing you to engage with our community and make a positive impact on food waste reduction.

Too Good To Go provides a range of benefits for their Customer Experience Specialists, including 100% employer-paid health insurance, additional paid holidays, extended parental leave, and a vibrant team culture that celebrates collective success. Furthermore, you will become part of a passionate international workforce dedicated to making a social impact.

Too Good To Go is committed to inspiring and empowering a diverse and inclusive workforce. As a Customer Experience Specialist, you'll be part of a team that values individuality and creativity, fostering an environment where everyone belongs. The company believes that embracing diversity enhances creativity and problem-solving, ultimately driving the mission to fight food waste.

When faced with a challenging customer inquiry, it's important to stay calm and listen actively. I'd first acknowledge the customer's concerns, empathize with their situation, and assure them that I'm here to help. Following that, I'd ensure I have all the necessary details to resolve the issue efficiently and always follow up to confirm they were satisfied with the outcome.

In my previous customer service roles, I've developed strong communication skills and learned to handle inquiries professionally and efficiently. My ability to adapt quickly to different customer needs aligns perfectly with the requirements at Too Good To Go. Additionally, my passion for sustainability enhances my understanding of the company's mission, which motivates me to inspire others.

In a fast-paced customer service environment, I prioritize tasks by assessing their urgency and impact. I often use a task management system to keep track of inquiries and deadlines, ensuring that critical issues are resolved promptly while also maintaining a high quality of service across all interactions.

Customer feedback is crucial for continuous improvement in services. It provides valuable insights into user experiences, highlights areas needing enhancement, and helps shape our customer service strategy. By closely reviewing and acting on feedback, we can elevate the quality of our interactions and refine operational processes.

While interacting with customers, I would promote Too Good To Go’s mission by sharing engaging stories about our impact on food waste reduction and sustainability. I'd encourage customers to share their own experiences with our service and inspire them to join our movement by using our app, emphasizing the positive change they can contribute to.

An effective Customer Experience Specialist should possess strong communication skills, empathy, and problem-solving abilities. They should be detail-oriented and patient, able to understand the customer’s perspective and find satisfactory resolutions promptly. An affinity for the company's mission, particularly in sustainability, is essential to truly resonate with users.

In a previous role, a customer faced multiple issues with their order. Not only did I resolve each issue, but I also followed up personally to ensure everything was running smoothly while offering a discount on their next purchase as a goodwill gesture. The customer appreciated the extra effort and became a loyal advocate for our brand.

To stay motivated during repetitive tasks, I focus on the bigger picture and the impact my work has on users and the environment. I also find ways to set small goals throughout the day to make tasks feel more rewarding, along with establishing a positive workspace that encourages interaction with teammates.

I am familiar with various CRM tools such as Salesforce and Hubspot. These platforms have streamlined my workflow by automating repetitive tasks and providing valuable insights into customer interactions. They allow me to better manage my time and focus more on delivering fantastic support.

I plan to learn and grow within Too Good To Go's team by actively seeking feedback from my colleagues and participating in training sessions. I will also leverage the knowledge from my team members and share insights to foster a collaborative learning environment. My goal is to continuously improve my skills while contributing to the company’s mission.