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Job details

Global Director, Customer Success Scaled and Strategic Programs

Intercom is on a mission to help our customers provide incredible customer experiences online. They are looking for a Global Director to lead their Scaled Success and Strategic Programs organization, partnering with Customer Solutions leadership.

Skills

  • Customer success leadership
  • Program development
  • Data-driven strategies
  • Executive communication
  • Change management

Responsibilities

  • Build and lead a world-class team of CSMs and Managers
  • Develop and operationalize the Scale & Digital Customer Success vision and strategy
  • Drive global initiatives and operational excellence
  • Create customer wins and references
  • Collaborate with cross-functional teams for seamless customer experience

Benefits

  • Competitive salary and equity
  • Free lunch and snacks
  • Regular compensation reviews
  • Pension scheme with matching
  • Comprehensive health and dental insurance
  • Flexible paid time off policy
  • Paid maternity and paternity leave
  • Cycle-to-Work Scheme
To read the complete job description, please click on the ‘Apply’ button
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137 jobs
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BADGES
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CULTURE VALUES
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Social Impact Driven
Rapid Growth
Passion for Exploration
BENEFITS & PERKS
Dental Insurance
Health Savings Account (HSA)
Vision Insurance
Disability Insurance
Performance Bonus
Family Medical Leave
Paid Holidays
Medical Insurance
Mental Health Resources
Maternity Leave
Paternity Leave
Paid Time-Off
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
January 12, 2025

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