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Global Director, High Touch Success Management
Intercom is revolutionizing customer service through its AI-first platform and is seeking a Global Director for its High Touch Success Management organization to lead and enhance customer relationships.
Skills
- Customer success management
- Strategic account oversight
- Team leadership
- Executive communication
- Change management
Responsibilities
- Lead and develop a team of CSMs and Managers
- Develop and operationalize Customer Success vision and strategy
- Drive change and implement scalable solutions globally
- Build relationships with Customer executives
- Establish account strategies for high-value customers
Education
- Bachelor's degree
- Master's degree preferred
Benefits
- Competitive salary and equity
- Comprehensive medical, dental, and vision coverage
- Flexible paid time off policy
- Paid parental leave
- 401k plan and match
To read the complete job description, please click on the ‘Apply’ button
Intercom Glassdoor Company Review
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By
Intercom
Intercom is a leading enterprise software company specializing in business messaging, providing businesses with a way to chat with their customers. We stand as the only complete Customer Service platform giving experiences for support teams with AI.
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BADGES 
CULTURE VALUES
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Social Impact Driven
Rapid Growth
Passion for Exploration
BENEFITS & PERKS
Dental Insurance
Health Savings Account (HSA)
Vision Insurance
Disability Insurance
Performance Bonus
Family Medical Leave
Paid Holidays
Medical Insurance
Mental Health Resources
Maternity Leave
Paternity Leave
Paid Time-Off
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
LOCATION
SALARY RANGE
$266,400/yr - $309,600/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
October 1, 2024
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