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Sales Growth Representative, Mid-Market

Company OverviewIntercom is a pioneering customer service platform that's changing the way businesses interact with their customers through AI. Founded in 2011, our mission is to make internet business personal. We've been a long-standing product leader and cultural icon in the technology and startup worlds for over a decade.What You'll Be DoingAs a Sales Growth Representative, you'll be a key member of our team driving growth in our mid-market segment. You'll evangelize our product, spearheading the adoption of Intercom across this space. Your primary responsibilities will include managing the full sales cycle from prospecting to close, providing timely forecasts, and maintaining up-to-date knowledge of our evolving products and processes. Additionally, you'll create tailored demonstrations for clients and foster a consultative approach to drive revenue growth.Required Skills and QualificationsTo succeed in this role, you'll need 4+ years of experience as an Account Executive and 2+ years of SaaS experience selling similar products. You should have strong sales instincts, a track record of hitting and exceeding quota, and exceptional written and verbal communication skills. You'll also need to be comfortable operating in a fast-paced environment, problem-solving, and working with various industries and company sizes. Closing net new business in a competitive landscape will also be crucial to your success.BenefitsWe're a well-treated bunch with awesome benefits! If there's something important to you that's not on this list, talk to us:Competitive salary: $168,350 - $195,650 (OTE range for candidates within the San Francisco Bay Area)Comprehensive medical, dental, and vision coverageRegular compensation reviews - great work is rewardedFlexible paid time off policyPaid Parental Leave Program401k plan & matchIn-office bicycle storageFun events for Intercomrades, friends, and familyWe value diversity and are committed to equal employment opportunity. Proof of eligibility to work in the United States is required.
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Average salary estimate

$182000 / YEARLY (est.)
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$168350K
$195650K

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What You Should Know About Sales Growth Representative, Mid-Market, Intercom

If you're passionate about driving growth and making personal connections in the customer service space, we have an exciting opportunity for you at Intercom as a Sales Growth Representative for the Mid-Market segment! Located in the innovative city of San Francisco, CA, you'll play an essential role in expanding our impact within this dynamic market. With a mission to make internet business personal, Intercom empowers businesses through its groundbreaking AI customer service platform. As part of our team, you’ll manage the entire sales cycle, from prospecting new clients to closing deals, while also providing timely forecasts to guide our strategy. You’ll be delivering engaging demonstrations tailored specifically to client needs and leveraging your consultative selling skills to foster lasting relationships. To thrive in this role, you should bring at least four years of experience as an Account Executive alongside two years in the SaaS sector, showcasing an ability to meet and exceed sales quotas. Your strong communication and problem-solving skills will be vital as you navigate a fast-paced environment, driving revenue growth across various industries. At Intercom, you’ll enjoy a competitive salary ranging from $168,350 to $195,650 as part of our commitment to rewarding excellence, along with other fantastic benefits such as comprehensive health coverage and flexible paid time off. Join us at Intercom, where you’ll be part of a community that values both your professional growth and personal well-being!

Frequently Asked Questions (FAQs) for Sales Growth Representative, Mid-Market Role at Intercom
What are the main responsibilities of the Sales Growth Representative at Intercom?

As a Sales Growth Representative at Intercom, your primary responsibilities involve managing the entire sales cycle, from prospecting new clients to closing deals within the mid-market segment. You'll also provide timely forecasts, craft tailored demonstrations for clients, and employ a consultative approach to foster relationships that drive revenue growth.

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What experience is required for the Sales Growth Representative position at Intercom?

To be successful as a Sales Growth Representative at Intercom, you'll need at least 4 years of experience as an Account Executive and a minimum of 2 years in the SaaS sector. A proven track record of exceeding sales quotas and strong communication skills are essential to excel in this role.

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What skills are essential for the Sales Growth Representative role at Intercom?

Key skills required for the Sales Growth Representative role at Intercom include strong sales instincts, excellent verbal and written communication, and problem-solving capabilities. You should also be able to thrive in a fast-paced environment while effectively managing relationships with various industries and company sizes.

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What does a typical day look like for a Sales Growth Representative at Intercom?

A typical day for a Sales Growth Representative at Intercom involves prospecting potential clients, delivering tailored product demonstrations, maintaining an organized sales pipeline, and collaborating with team members on strategies to meet sales objectives. Additionally, you will keep up to date with product developments to enhance your sales tactics.

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What are the benefits offered to Sales Growth Representatives at Intercom?

Intercom offers an impressive benefits package for Sales Growth Representatives, including a competitive salary range of $168,350 - $195,650, comprehensive medical, dental, and vision coverage, flexible paid time off, regular compensation reviews, and a supportive environment that promotes work-life balance.

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Common Interview Questions for Sales Growth Representative, Mid-Market
Can you describe your closing strategy as a Sales Growth Representative?

During an interview, it's important to convey a structured closing strategy that includes understanding the client's needs, handling objections effectively, and using urgency to prompt decision-making. Discuss how you adapt your approach based on different client personas to maximize your chances of closing the deal.

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How do you handle rejection in sales?

When answering this question, emphasize resilience and a positive attitude. Explain how you analyze what went wrong, learn from the experience, and maintain motivation for future sales opportunities. Highlight the importance of follow-ups and nurturing leads for potential future success.

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What techniques do you use for prospecting at mid-market companies?

Discuss specific techniques like leveraging social media platforms, attending industry events, and utilizing referrals. Share your experience in researching potential clients and customizing outreach strategies to engage effectively with mid-market prospects.

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How do you stay informed about product updates and industry trends?

Highlight your proactive approach in staying current, such as attending webinars, participating in training sessions, reading industry publications, and networking with peers. Demonstrate your commitment to continuously improving your knowledge to benefit your sales efforts.

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Describe a time when you exceeded your sales quota.

Use the STAR method (Situation, Task, Action, Result) to provide a clear example. Describe a specific situation where you set ambitious goals, the strategies you used to exceed expectations, and the concrete numbers that illustrate your success.

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What is your approach to building and maintaining client relationships?

Talk about personalized communication, regular check-ins, and follow-ups even after the sale is closed. Discuss how you tailor your engagement based on client preferences and needs to foster trust and long-term partnerships.

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How do you prepare for a sales presentation?

Explain your preparation process, which includes researching the client, customizing your presentation to address their specific pain points, and practicing your delivery for clarity and confidence. Mention how you incorporate feedback from previous presentations to improve.

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What metrics do you focus on to measure your sales performance?

Share key metrics you track, such as quota attainment, lead conversion rates, and customer satisfaction scores. Discuss how these metrics inform your strategy and help you adjust your approach for better results.

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In your opinion, what sets Intercom's offerings apart from its competitors?

Conduct thorough research on Intercom’s unique features and market positioning. Discuss specific attributes like the user-friendly interface, AI capabilities, or personalized customer support that distinguish Intercom's solutions in the marketplace.

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How do you adapt your sales tactics when facing tough competition?

Highlight your ability to pivot strategies quickly. Discuss methods such as thorough competitive research, understanding client needs to better match your solutions, and enhancing value propositions to effectively differentiate from the competition.

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Intercom is a leading enterprise software company specializing in business messaging, providing businesses with a way to chat with their customers. We stand as the only complete Customer Service platform giving experiences for support teams with AI.

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BADGES
Badge ChangemakerBadge Family FriendlyBadge Future MakerBadge Work&Life Balance
CULTURE VALUES
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Social Impact Driven
Rapid Growth
Passion for Exploration
BENEFITS & PERKS
Dental Insurance
Health Savings Account (HSA)
Vision Insurance
Disability Insurance
Performance Bonus
Family Medical Leave
Paid Holidays
Medical Insurance
Mental Health Resources
Maternity Leave
Paternity Leave
Paid Time-Off
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
December 19, 2024

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