Digital Field Technical Support Specialist (Night Shift)

A Digital Field Technical Support Specialist at Intersection plays a crucial role in maintaining our LinkNYC kiosks. This involves assisting with repairs, troubleshooting issues, and ensuring that the kiosks are operational and available to the public. The specialist performs field replacements, manages inventory, and helps with refurbishment and testing of components to provide seamless service.

To succeed as a Digital Field Technical Support Specialist at Intersection, candidates should have skills in troubleshooting, familiarity with electro-mechanical components, and experience using common hand and power tools. Excellent communication skills, strong time management abilities, and the capacity to read technical documents are also critical for this role.

The Digital Field Technical Support Specialist position at Intersection operates on a night shift schedule, from Monday to Friday, 8 PM to 4:30 AM. This gives team members the unique opportunity to work during hours when the city is quieter, making it ideal for hands-on repair and maintenance work.

Responsibilities of the Digital Field Technical Support Specialist at Intersection include assisting technicians with vehicle management, replacing consumable parts in the field, cycling power on down kiosks, managing inventory replenishment, and performing in-house refurbishments of components. You’ll essentially ensure that our kiosks are fully functional and ready for users.

Intersection is committed to creating an equitable environment and celebrates the diversity of voices within our team. We encourage applications from all qualified individuals regardless of race, color, gender, sexual orientation, or disability. Our hiring practices for the Digital Field Technical Support Specialist role reflect this commitment, ensuring we represent the communities we serve.

While specific educational requirements may not be explicitly listed, candidates for the Digital Field Technical Support Specialist role at Intersection should ideally have experience in technical support, electronics, or related fields. Familiarity with technical documents and troubleshooting is necessary for effective performance in this position.

The hourly pay for a Digital Field Technical Support Specialist at Intersection is $19.25. This compensation reflects the crucial nature of the work performed and the ability of the specialist to maintain and repair technology that serves the public in New York City.

In answering this question, highlight specific examples where you've identified and resolved issues with electronic parts. Describe the tools you used, the approach you took, and the results of your troubleshooting efforts. Show how your methodical approach helped minimize downtime.

Discuss your experience with both hand tools and power tools, specifying which ones you are proficient in. Highlight any specialized tools you've used relevant to the Digital Field Technical Support Specialist role at Intersection and how you've utilized them to perform repairs effectively.

Explain your approach to prioritizing tasks based on urgency and impact on service. You might share a specific example demonstrating your organizational skills, perhaps using task management techniques or time management strategies.

Use the STAR method (Situation, Task, Action, Result) to describe a situation where you successfully completed a project independently. Emphasize your ability to manage time effectively and how you ensured the project met quality standards.

Share your approach to problem-solving in unfamiliar situations. Emphasize your willingness to seek help from colleagues, consult technical documentation, or perform research to find solutions. Highlight that it’s important to remain calm and focused in troubleshooting.

Communication is key in a technical environment. Discuss strategies you use, such as regular updates, asking clarifying questions, and collaborative problem-solving. You might mention software tools or methods that facilitate communication during projects.

Highlight your understanding of safety protocols and your adherence to them during repairs. You might discuss proper handling of tools, ensuring equipment is de-energized before working on it, and the importance of personal protective equipment.

Provide a detailed example of a repair situation, explaining the problem, your diagnosis, the repair steps taken, and how you ensured the component was functioning properly afterward. Emphasize the impact of your work on service reliability.

Address your physical fitness and experience with lifting or handling equipment safely. You can mention past experiences that required you to lift heavy items, emphasizing your understanding of safe techniques to minimize injury.

When answering this question, express your enthusiasm for Intersection’s mission and your interest in urban technology. Describe how the role aligns with your skills and career goals, showing genuine interest in contributing to city life positively.