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Job Summary:Intuit is seeking Tax Experts for the upcoming tax season. If you hold an active PTIN and an unrestricted credential (CPA, EA, or Practicing Attorney), we would love to connect with you. This role offers the flexibility to work 100% remotely, allowing you to collaborate with an exceptional team from the comfort of your home or office.Responsibilities:• Assist customers in completing their taxes using Intuit TurboTax products.• Provide expert tax advice, full-service return preparation, tax calculations, and manage product/software inquiries.• Utilize government websites, professional resources, and team expertise to deliver accurate solutions to customers in straightforward language.• Interact with customers through state-of-the-art video communication software and document all interactions to maintain accurate records.Qualifications and Experience:• Minimum of 2 years of paid experience filing 30 or more federal and state individual 1040 tax returns, using commercial tax preparation software.• Possess an active, unrestricted credential: EA, CPA, or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws.• Active Preparer Tax Identification Number (PTIN) required.• Must have (or be willing to obtain) a dedicated hardwired internet connection that meets Intuit Security criteria.• Availability to work a minimum of 20 hours per week.• Passionate about helping clients navigate the complexities of taxation and committed to enhancing our brand by delighting customers and empowering them in tax preparation.• Excellent customer service skills with the ability to interact with customers through video and audio tools in a professional, friendly, and confident manner.Benefits:• 401(k) savings plan with Intuit matching, paid sick leave, Intuit-provided E&O insurance, employee stock purchase plan, employee assistance program, product discounts, and a free copy of TurboTax Live.• Opportunity to work 100% remotely, providing flexibility and the comfort of your home or office.Salary:Competitive salary, commensurate with experience, along with performance-based incentives.About Intuit:Intuit is a global leader in financial technology, dedicated to helping individuals and businesses achieve their financial goals. Our mission, "Powering Prosperity Around the World," reflects our commitment to delivering innovative solutions that simplify financial management.
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What You Should Know About Tax Expert, Intuit

If you’re a Tax Expert looking to take your career to the next level in Lyons, OH, Intuit has an exciting opportunity for you! We’re on the hunt for passionate professionals who hold an active PTIN and an unrestricted credential like CPA, EA, or Practicing Attorney. This role provides the ultimate flexibility as you’ll be able to work 100% remotely, adjusting your work environment to fit your lifestyle. In this position, you’ll assist customers with their tax preparation using Intuit TurboTax products, providing expert advice and full-service return preparation. Your responsibilities will involve answering customer inquiries, performing tax calculations, and ensuring that every interaction is smooth and helpful, all while utilizing cutting-edge video communication software. With at least 2 years of experience in filing individual tax returns using commercial tax software, you’ll be well-prepared to navigate the complexities of taxation. At Intuit, we value your expertise and aim to empower both our customers and our team members. Plus, we offer competitive salaries, a comprehensive benefits package including a 401(k) plan, and the opportunity to make a real impact in financial management. Join us and become part of a company known for its innovative approach to technology and commitment to "Powering Prosperity Around the World."

Frequently Asked Questions (FAQs) for Tax Expert Role at Intuit
What are the primary responsibilities of a Tax Expert at Intuit?

As a Tax Expert at Intuit, your primary responsibilities include assisting customers with completing their taxes through Intuit TurboTax products, delivering expert tax advice, managing full-service return preparation, and addressing a range of software inquiries. You'll utilize professional resources and government websites to provide accurate solutions while interacting with customers using advanced video communication tools, documenting all interactions for quality assurance.

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What qualifications do I need to apply for the Tax Expert position at Intuit?

To qualify for the Tax Expert role at Intuit, candidates must possess an active and unrestricted credential such as a CPA, EA, or Practicing Attorney, along with an active Preparer Tax Identification Number (PTIN). Additionally, it’s essential to have a minimum of 2 years of experience in filing 30 or more federal and state individual 1040 tax returns with commercial tax preparation software.

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Is the Tax Expert position at Intuit fully remote?

Yes, the Tax Expert position at Intuit is fully remote! This allows you to create a work-life balance that suits your needs while collaborating with an exceptional team from the comfort of your home or office.

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What benefits can I expect as a Tax Expert at Intuit?

As a Tax Expert with Intuit, you can expect a comprehensive benefits package that includes a competitive salary, 401(k) savings plan with Intuit matching, paid sick leave, employee stock purchase plans, and product discounts. You’ll also receive a free copy of TurboTax Live, E&O insurance, and access to the employee assistance program.

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How many hours per week do Tax Experts need to work at Intuit?

Tax Experts at Intuit must be available to work a minimum of 20 hours per week, offering flexibility in how you structure your work schedule to ensure a healthy work-life balance while helping clients with their tax needs.

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Common Interview Questions for Tax Expert
Can you describe your experience with TurboTax or similar tax preparation software?

When answering this question, highlight specific projects or tasks you've completed using TurboTax or similar software. Discuss your proficiency in navigating the software, any challenges you've faced, and how you have successfully resolved those challenges. This showcases your practical experience and problem-solving skills.

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What strategies do you use to stay updated on the latest tax laws and regulations?

Share your methods for staying informed, such as subscriptions to tax journals, attending seminars, participating in professional networks, or utilizing online resources. This reflects your commitment to continuous education and your ability to provide accurate advice to clients.

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How do you handle a customer who is upset about their tax situation?

Illustrate your customer service approach by describing a situation where you managed an upset customer. Emphasize your listening skills, empathy, and commitment to finding a resolution. Ensure the interviewer knows that you maintain professionalism and patience during such interactions.

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What are some challenges you’ve faced in tax preparation, and how did you overcome them?

Be candid about specific challenges encountered and the steps you took to resolve them. This not only demonstrates your problem-solving abilities but also your resilience and ability to adapt in a fast-paced environment.

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Describe a time when you had to explain a complicated tax concept to a customer. How did you approach it?

Focus on a specific instance where you simplified a complex concept for a customer. Discuss how you broke down the information, used relatable examples, and checked for understanding to ensure they were comfortable with the explanation.

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What do you think are the most important qualities of a Tax Expert?

Discuss qualities such as attention to detail, excellent communication skills, strong ethics, and the ability to empathize with clients. This shows that you understand the multifaceted nature of the role and the importance of these traits in delivering exceptional service.

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How do you prioritize your tasks during the tax season?

Explain your strategy for prioritization, perhaps by categorizing tasks based on client urgency, complexity, or deadlines. This could include using digital tools or calendars to stay organized. This response highlights your organizational skills and ability to manage time effectively.

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What motivates you to work in tax preparation?

Reflect on your passion for helping clients, solving complex problems, or contributing to financial literacy. Sharing personal motivations gives insight into your character and enthusiasm for the role.

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Have you ever encountered a situation where you made a mistake in a tax return? How did you rectify it?

Candidly describe such an experience, detailing how you identified the mistake, communicated with the customer, and took corrective action. This showcases accountability, integrity, and your commitment to clients.

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Why do you want to work for Intuit as a Tax Expert?

Express your admiration for Intuit’s mission of ‘Powering Prosperity Around the World’ and how its values align with your professional goals. You may also mention your desire to work in a supportive remote environment that values innovation and integrity.

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Full-time, remote
DATE POSTED
December 11, 2024

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