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Future Opportunity Digital Sales Representative

Company Description

**Candidates can live anywhere within southern CA or Phoenix, AZ**

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position

The Digital Solutions Representative (DSR) will focus on the execution of current and future digital strategies. The DSR will work to expand the footprint and adoption of Intuitive’s digital portfolio by selling digital products to targeted customers, driving adoption and ensuring the surgeons are taught how to access and use the technology. The DSR will serve as the liaison between internal teams and the customer, providing surgeon feedback, ensuring ease of use for the surgeon through thorough training and sharing leads with other teams. The DSR will collaborate cross-functionally to target, drive product utilization, and support customers in new and existing accounts. Collaborating with cross-functional teams is essential to excel and provide an easy-to-use solution with the goal of driving product use from clinical care team and surgeons.

Essential Job Duties

  • Consult with customers and understand their needs. Collaborate with sales, Digital Networking team to drive adoption of digital portfolio with surgeons. 
  • Drive adoption and utilization of digital solutions through targeting, customer support, and continuous consultation and thorough training on functionality and benefit.
  • Drive continuous expansion and development of the digital user base by working with key surgeon thought leaders and other key customers to develop a qualified lead funnel.
  • Partner with Key Account, Clinical and Capital teams to identify digital solution leads and develop targeted customer strategy.
  • Engage with prospective customers via video meeting, email, and in person where applicable to understand their needs and communicate the value of our digital solutions.
  • In-person meetings may be required as needed.
  • Effectively collaborate with cross-functional teams in the corporate office to understand assigned business and needs.
  • Partner with Sales and Marketing to ensure success of regional and virtual market development events, trade shows, and other industry activities.
  • Develop KOL’s for digital portfolio. 
  • Achieve quarterly and yearly sales and adoption goals.
  • Use Salesforce.com to organize activities, manage pipeline and report territory progress.
  • Responsibly manage administrative tasks; reporting, outcomes of support activities, submission of expense reports, etc.
  • Support product demonstrations & attend cases as needed to drive adoption and train surgeons for utilization. 
  • Ability to manage large pipeline, territory of surgeon targets.
  • Become subject matter expert with the ability to adapt to new features/innovation.
  • Help drive processes/approaches to improve internal team operations.
  • Gather and funnel customer feedback to engineering to drive product improvement.

Qualifications

Required Education and Experience

  • Bachelor's degree or equivalent experience required
  • Minimum 2 years of experience in a business development role in the medical field
  • Proven experience with cross-functional collaboration
  • Demonstrated success with influencing customers and leadership via phone and video meeting
  • Ability to communicate and present ideas clearly to internal teams and customer-facing stakeholders (surgeons, nurse managers, hospital C-suite leadership)
  • Excellent communication skills, both written and verbal
  • Carry self-directed approach to meet project/team goals with minimal supervision
  • Ability to work independently remotely with some in person sales activities
  • Self-led with ability to navigate complex sales scenarios
  • Great time management and a detailed organization approach in a fast paced environment
  • Understands the basics of HL7, PACS (picture archival and communications), DICOM, EPIC interfaces, etc.
  • Experience working in hospital operating room environments preferred
  • Experience in training physicians preferred

Working Conditions

  • Comfortable working a flexible dynamic schedule
  • Remote work but requires some field selling
  • Able to travel up to 75%, some short notice travel required
  • Able to enter surgical and other patient care areas
  • Able to Lift 60 lbs

Compensation and Benefit Information:

We provide market-competitive compensation packages, inclusive of base pay + commission, benefits and equity. The target pay rate for this position is $135,825.

#LI-REMOTE

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Employment Opportunity / Affirmative Action Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

EEO and AA Policy

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay + commission, benefits, and equity. The on target earnings for this position are listed.

 

Average salary estimate

$135825 / YEARLY (est.)
min
max
$135825K
$135825K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Future Opportunity Digital Sales Representative, Intuitive

Join Intuitive as a Digital Sales Representative and be part of a revolutionary team that's transforming medical care through robotic-assisted surgery! Located in beautiful San Diego, CA, or remotely anywhere in southern California and Phoenix, AZ, you'll play a key role in pushing our digital solutions into the hands of surgeons who can dramatically enhance patient care. Your main responsibility will be to engage with physicians and healthcare teams, effectively communicate the value of our digital portfolio, and lead them through the entire adoption process. This isn't just about selling; it's about building relationships and ensuring that our partners feel confident utilizing our innovative technologies. You'll have the guidance of a passionate team, as well as the opportunity for personal and professional growth in a company that prioritizes inclusion and mutual respect. Your work will involve strategic collaboration with various internal teams to ensure seamless integration of our solutions, from training surgeons to managing feedback that will help us improve our products. If you're eager to take on challenges, consult diligently with clients, and contribute to a mission that puts life-enhancing care first, then this role is for you. Bring your experience, integrity, and drive to succeed. Together at Intuitive, let's illustrate the future of healthcare one solution at a time!

Frequently Asked Questions (FAQs) for Future Opportunity Digital Sales Representative Role at Intuitive
What are the main responsibilities of a Digital Sales Representative at Intuitive?

As a Digital Sales Representative at Intuitive, your key responsibilities include consulting with customers to understand their needs, driving the adoption of our digital solutions, and ensuring surgeons are trained to utilize the technology effectively. You will collaborate with cross-functional teams to push sales, manage customer relationships, and gather valuable feedback to enhance our product offerings.

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What qualifications are required to become a Digital Sales Representative at Intuitive?

To qualify for the Digital Sales Representative position at Intuitive, candidates must possess a Bachelor's degree or equivalent experience, along with a minimum of two years in a business development role within the medical field. Proven success in cross-functional collaboration, excellent communication skills, and a self-directed approach are essential for success in this role.

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How does Intuitive support the growth of its Digital Sales Representatives?

Intuitive invests heavily in the growth of its team members, offering ongoing training and development opportunities to help you reach your highest potential. As a Digital Sales Representative, you will have access to resources and mentorship programs designed to advance your skills and career trajectory in the medical technology landscape.

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What kind of environment can I expect as a Digital Sales Representative at Intuitive?

When working as a Digital Sales Representative at Intuitive, expect a flexible and dynamic environment. This role combines remote work with field selling, requiring travel up to 75% of the time. The focus is on collaboration and achieving sales goals while maintaining a supportive culture grounded in inclusion and diversity.

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What is the compensation structure for the Digital Sales Representative role at Intuitive?

Intuitive offers a competitive compensation package for the Digital Sales Representative role, which includes base pay plus commission, benefits, and equity options. The target pay rate for this position is approximately $135,825, ensuring that successful representatives are well-rewarded for their contributions to the company.

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Common Interview Questions for Future Opportunity Digital Sales Representative
Can you explain what experience you have with digital sales in the medical field?

When answering this question, provide specific examples of your previous roles where you successfully sold digital products or solutions. Emphasize how your experience aligns with Intuitive’s mission and how you effectively engaged with healthcare professionals to drive adoption.

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How do you approach building relationships with healthcare clients?

Discuss your strategies for establishing rapport with clients, such as understanding their unique challenges and being responsive to their needs. Highlight how you use active listening and effective communication to form long-lasting partnerships that benefit both parties.

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What methods do you use to ensure effective collaboration with internal teams?

Describe your experience with cross-functional collaboration, possibly mentioning tools and techniques that facilitate communication and strategy alignment. The goal is to illustrate your flexibility and ability to work towards common objectives, which is key at Intuitive.

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Give an example of how you've successfully driven product adoption in the past.

Share a story demonstrating your ability to educate and train clients on product benefits effectively. Discuss specific metrics that showcase your success in driving utilization and adoption rates, ensuring your answer reflects results-driven strategies.

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What strategies do you use to stay organized while managing a sales pipeline?

It's important to express your organizational skills and time management techniques. Mention using CRM tools like Salesforce.com to track leads and activities, and discuss how you prioritize tasks based on deadlines and potential impact on sales.

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How do you handle objections from potential clients?

Demonstrate your conflict resolution skills by outlining your approach to objections. Use the STAR method (Situation, Task, Action, Result) to present a past scenario where you overcame objections and successfully closed a deal.

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What motivates you in a sales role?

Reflect on your personal motivations, whether it’s closing deals, helping clients improve their lives, or achieving targets. Align this motivation with Intuitive’s mission and values, showcasing a genuine passion for making a difference.

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Describe a time when you had to adapt to a new product or feature quickly.

Highlight a situation where you faced change and your quick response to master a new solution. Discuss the methods you employed to learn the product details effectively and how you communicated that knowledge to your clients.

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How do you gather and utilize customer feedback to improve services?

Provide insight into your feedback-gathering process, discussing surveys, follow-ups, and direct communication with clients. Emphasize how you’ve used this information to drive improvements in service delivery and customer satisfaction.

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What do you see as the biggest challenge in digital sales within the medical field?

Reflect on the evolving nature of healthcare technology and the importance of staying updated on trends and innovations. Share your strategies for overcoming these challenges by continuously learning and adapting your sales techniques to match client expectations.

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Rapid Growth
Dare to be Different
Fast-Paced
Startup Mindset
Collaboration over Competition
Reward & Recognition
Maternity Leave
Paternity Leave
Medical Insurance
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Health Savings Account (HSA)
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Paid Sick Days
Paid Time-Off

Founded in 1995, Intuitive Surgical, Inc develops, manufactures and markets robotic technologies designed to improve clinical outcomes and help patients return more quickly to active and productive lives. The company is headquartered in Sunnyvale,...

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Full-time, hybrid
DATE POSTED
December 7, 2024

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