Bilingual (Spanish) Receptionist

Description

IOCP is a nonprofit that provides services in food, case management, emergency financial assistance, employment services, and childcare resources to those residing in eight Western Hennepin County cities. We are looking for a Bilingual (Spanish) Receptionist to provide a welcoming and high-quality customer service experience to everyone who engages with our reception area! 

The Bilingual (Spanish) Receptionist welcomes clients and other stakeholders into the organization by assessing needs and eligibility, scheduling new client intakes, connecting clients to internal services, providing information and referrals to external resources and maintaining a welcoming and organized front desk experience. If you are looking for a career where you can have a purposeful, direct impact on people in our community, we want to hear from you! 

Why IOCP

· Compensation: $23.95 per hour

· Star Tribune Top Workplace 2024!

· Full-time, benefits eligible

· Medical, Dental, Vision, FSA, HSA, 401(k), Life and Disability Insurance, Employee Assistance Program

· Nine paid holidays

· Generous PTO (starting at 21 days annually)

· Six weeks of paid leave for employees eligible for parental or medical leave

What You Will Do

· Manage the daily operations of the front desk 8:30 AM – 5:00 PM Monday through Friday; this is a 100% onsite role

· Welcome clients, volunteers, donors, partners and other community members to our building, providing exceptional customer service

· Respond to the needs of walk-in clients with a trauma-informed approach and facilitate their connection to internal and external programs and resources

· Answer phones, respond to emails, scan and email documents, send and receive faxes related to agency work

· Assess client needs and eligibility, use Outlook to schedule Client Intakes, and gather basic contact information, for the Intake & Referral team 

· Provide clients with required documents to review and sign before their intakes as well as at annual renewal time; upload program documents into the client database

· Translation – verbal and written documents

About IOCP

Our clients and staff come from all walks of life! Inclusionary relationships are core to our role as an employer, service provider, partner, and community leader. We embrace diversity and are committed to promoting an inclusive environment across all types of difference.  

Our work environment is client-centered, values-driven, team-oriented, diverse, and focused on learning and professional development. We have a strong internal culture of collaboration and team support, and a deep commitment across staff to our mission and values. Supervisors are extremely supportive of self-care, will help you grow, and give you a platform to do amazing work. Our team is tight knit, supportive and has fun together! Learn more about us here: https://iocp.org/

How to Apply

Interested candidates should apply online through the Paylocity applicant portal. Feel free to attach a cover letter telling us about yourself. Candidates are considered as submissions arrive. Position is open until filled.

IOCP values a diverse work environment. People of color and people from other underrepresented communities are strongly encouraged to apply.  IOCP is an Equal Opportunity Employer.

Requirements

What You Will Bring

· Bilingual in English and Spanish

· High School diploma

· High level of computer proficiency

· Strong interpersonal, verbal and written communication skills

· Commitment to equity and inclusion and ability to excel in a diverse environment

· Capable of relating to and advocating for diverse client needs and interests

· Ability to creatively problem solve and complete complex tasks

· Excellent organization and time management skills

· Ability to maintain professional boundaries and confidentiality 

· Demonstrated ability to excel in a team environment

· Manage difficult conversations (including upset guests or emotionally difficult client situations)