IT Retail Support Analyst

Reference Code: 94292

IT Retail Support Analyst

Richemont

Los Angeles, CA, US

Permanent

Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.

At Richemont Americas, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

IT Retail Support Analyst

Richemont|West Coast

Role Overview

This role will oversee all technical support needs for our west coast boutiques. Reoccuing regular visits to all maison boutiques to ensure staff and technology is in full working order. Work closely with our IT team on updates and escalating issues beyond level 2.

Responsibilities

Assist Retail Infrastructure Team with day to day tasks as well as new and ongoing projects for our West Coast Btqs in California and Las Vegas.
- Visiting each Btq on a 3 week rotation (No. Cali, So. Cali, Las Vegas).
Proper handling & resolution of support tickets for hardware and software issues/requests
- Utilizes the KBs and other support documentation to identify, isolate, diagnose and resolve end user technical problems.
- Provide information and status updates as needed/requested
Hands-on & remote support of Windows based PCs/Laptops/Tablets & assorted peripherals
Hands-on & remote support of iOS devices
Actively contribute to creating/updating IT documentation
Keep up to date with technological developments related to the industry

Qualifications

Understanding of PC Hardware & Software installation, diagnosis, & repair
- Read & analyze log files
- Software installation & troubleshooting
Strong understanding of Windows 10
Strong understanding of MS Office Suite/O365
Basic network understanding/troubleshooting
- Knowledge of Cisco Meraki HW a plus
Basic knowledge Active Directory / Azure Administration
- Account & Group Creation
- DHCP & DNS
Understanding of Citrix is a plus
Possess strong communication with technical teams & user community
Strong organizational skills
Strong logical thinking, analytical & problem-solving skills.
Intune and/or SCCM experience a plus
Open to stock some replacement equipment at home to build machines as needed
Experience with imaging machines and applying packages for new hire setups

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

Expected Salary Range: $118,000/annually

Salary will be negotiated based on relevant skills and experience.

We Offer

We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

#Richemont #WeCraftTheFuture

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By Richemont

We believe in the true essence of luxury, spreading culture and beauty into the world, revealing the exceptional in our people who indulge our clients in unforgettable experiences.

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FUNDING

Private

INDUSTRY

Beauty & Personal Accessories Stores

TEAM SIZE

10000+

LOCATION

Hybrid, based in New York, NY

DATE POSTED