IT Senior Support Technician

Senior IT Support Technician

Position Summary
The Senior IT Support Technician serves a critical role by working to triage IT help ticket items for employees and maintain optimal functionality of IT systems internally. The Senior IT Support Technician must approach the role with a customer service focus and a desire to support internal customers with IT needs. This role regularly interfaces with employees and helps to establish the reputation for the IT department. Also, when required, this role will assist the server and networking teams by providing onsite support and participate in training other IT teammates. As such, technical knowledge, responsiveness, and interpersonal skills are each critical elements of success in this position.

Core Duties and Responsibilities

Education and Experience

Pay Rate:

We offer a fantastic total rewards package at Plug, and a brief summary is below:

✓Base salary is determined on a number of factors including but not limited to education, experience, skills, and geography. These factors are considered when making an offer of employment. If you are interested in this position, we’d ask that you apply.

✓The above pay range, may not take into account local geographic pay variations. If there is an applicable geographic differential, a member of the HR team can discuss that with you.

✓Health, Dental & Vision Insurance eligibility starting from the first day of hire

✓401(k) with 5% company match

✓Bonus eligibility

✓Paid time off including vacation, personal and sick time

✓Paid Holidays

✓Wellness Reimbursement Program

✓Potential to apply for Tuition Reimbursement

✓Employee Referral program

✓Employee Assistance Program