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Service Technician II

Company Description

Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions.  We have over 1,700 associates nationwide who serve as valued partners to our customers.  Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.

Job Description

Are you mechanically and electrically inclined?  Do you like providing customers with quality service solutions?  Join our team and become a part of the leading nationwide provider of commercial food equipment service!

  • You will work with customers to electrically/mechanically troubleshoot, diagnose, repair, and maintain a variety of commercial food equipment to include cooking, food preparation, ware washers, weigh wrap, baking and refrigeration.
  • You will typically leave from home each morning and work with minimal direct supervision at customer sites.
  • You will meet or surpass weekly productivity and customer-oriented goals while maintaining a high level of customer service.

Qualifications

What you’ll bring to the table:

  • An accredited High School Diploma or GED and 2-4 years of similar electrical/mechanical experience
  • You must have a valid Driver’s License and ability to drive multiple hours daily
  • You should be able to work Overtime and On-Call as required
  • You must be able to attend our industry leading training at our corporate headquarters in Troy, OH

Physical Demands & Work Environment

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this Job, the employee may:

  • Lift up to 75 lbs with or without assistance
  • Climb up to 10 ft with an A-frame ladder
  • Occasional roof access may be necessary through extension ladders or fixed ladders greater than 20 feet
  • Extensive walking 3-5 miles / day
  • Extensive driving 5-6 hours/day
  • Kneel, squat, bend, push/pull
  • Move in different positions to accomplish tasks in various environments including tight and confined spaces
  • Operate motor vehicles or heavy equipment
  • Operate machinery and/or power tools

Working Conditions

  • Office facility and customer facilities (including commercial kitchens of various types of businesses)
  • Exposure to noise, heat, cold, slippery, wet dirty conditions may occur
  • Travel requirement up to 50% of time

Hours of Work

  • Normal business hours with occasional/frequent/extended hours as needed
  • Flexibility with schedule to meet critical deadlines
  • Extended hours may include nights and/or weekends
  • Normal scheduled hours cover early mornings, evenings and/or weekends

Additional Information

Why work for us?

  • Competitive pay
  • Great insurance options with low premiums
  • Paid vacation and holidays
  • 401K with company match
  • Extensive on-the-job, online, and classroom training
  • Service vehicle, uniforms, and safety equipment provided
  • Safety-conscious work environment

Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.


If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at [email protected] to request assistance. No other requests will be acknowledged.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.  

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.  

Average salary estimate

$52500 / YEARLY (est.)
min
max
$45000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Service Technician II, ITW

At Hobart Service, we're on the lookout for a motivated and skilled Service Technician II to join our amazing team right here in Columbia, MO. If you have a passion for mechanical and electrical systems and love helping customers with quality service solutions, this is the perfect opportunity for you! You'll get hands-on experience troubleshooting, diagnosing, repairing, and maintaining an array of commercial food equipment like ovens, refrigerators, and dishwashers. The role offers a great deal of independence; you'll start your day from home and head to customer sites, truly making every day unique. Your duties will revolve around meeting productivity goals while ensuring that our customers receive top-notch service. We’re looking for someone with 2-4 years of relevant experience and a proactive attitude. If you’re ready to drive your career forward and get a chance to attend our exceptional training program in Troy, OH, then we want to hear from you! Join Hobart Service today and be a part of a company that values integrity, simplicity, and community engagement. Plus, with competitive pay, excellent benefits, and a supportive work environment, you’ll be proud to say that you work with us!

Frequently Asked Questions (FAQs) for Service Technician II Role at ITW
What are the main responsibilities of a Service Technician II at Hobart Service?

As a Service Technician II at Hobart Service, your primary responsibilities will include troubleshooting, diagnosing, and repairing a wide range of commercial food equipment. This could involve anything from cooking appliances to refrigeration units. You will work either independently or occasionally with minimal supervision at various customer sites, all while aiming to meet weekly productivity goals and ensuring a high level of customer satisfaction.

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What qualifications are needed for the Service Technician II position at Hobart Service?

To qualify for the Service Technician II role at Hobart Service, you must have an accredited High School Diploma or GED, along with 2-4 years of electrical and mechanical experience. A valid Driver's License is necessary, and you should be willing to work overtime and be on-call when needed. Additional training at our corporate headquarters is also required, enhancing your skills in this hands-on trade.

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What can I expect in terms of work environment as a Service Technician II with Hobart Service?

The work environment for a Service Technician II at Hobart Service is dynamic and varied. You'll spend your days at customer facilities, including commercial kitchens and storage areas, which may expose you to different environments like noise and potentially slippery conditions. Be prepared for extensive driving, lifting, and working in confined spaces, along with a requirement to travel up to 50% of the time.

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What benefits do Service Technician II employees receive at Hobart Service?

Employees in the Service Technician II role at Hobart Service enjoy a variety of competitive benefits. These include an excellent insurance package, paid vacation, holidays, a 401K with company match, and extensive on-the-job training. Additionally, Hobart Service provides service vehicles, uniforms, and safety equipment, all contributing to a safety-conscious work environment.

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How does Hobart Service promote career development for its Service Technicians?

Hobart Service is dedicated to the career growth of its employees. As a Service Technician II, you will have access to extensive training programs that include on-the-job coaching and classroom instruction at our corporate headquarters. This commitment to training ensures that you'll gain valuable skills and be well-equipped to advance your career within the company.

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Common Interview Questions for Service Technician II
Can you describe your experience with troubleshooting commercial food equipment?

When answering this question, detail your hands-on experience with specific types of equipment you have repaired or maintained, and discuss any relevant training that supports your ability to diagnose issues effectively.

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What steps do you take when you encounter a technical problem on-site?

Provide a structured answer that showcases your problem-solving skills. Mention assessing the issue, consulting technical manuals if necessary, and your approach to communicating effectively with the customer to ensure satisfaction.

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How do you prioritize your tasks when managing multiple service calls?

Discuss your organizational skills and ability to balance urgency with customer needs. Explain how you would evaluate the severity of each task based on customer impact and time sensitivity.

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What safety protocols do you follow when working in customer facilities?

Highlight your knowledge of safety regulations and discuss specific safety practices you always follow while on the job, such as using proper protective equipment and maintaining tools and workspaces.

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How do you maintain a high level of customer service while performing technical repairs?

Emphasize the importance of communication and customer education. Mention how you explain issues to customers in clear terms and ensure they feel valued throughout the service process.

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Can you share a challenging repair situation you faced and how you resolved it?

Discuss a specific example that illustrates your technical skills and perseverance. Explain the problem, the steps you took to resolve it, and the positive outcome for the customer.

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What motivates you to succeed as a Service Technician II?

Share personal motivations such as pride in workmanship, customer satisfaction, and the desire for continuous learning. This demonstrates your commitment to the position and to Hobart Service's values.

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How do you stay current with industry changes and technology?

Talk about your proactive approach to learning, whether through training programs, certifications, or professional organizations. This shows you’re dedicated to your role in an ever-evolving industry.

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What is your experience with working independently in the field?

Mention any past roles where you worked autonomously, discussing time management, self-motivation, and your capability to make important decisions without direct supervision.

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How do you handle the stress of tight deadlines and multiple service appointments?

Provide an example of a time you met a deadline under pressure, explaining your time management techniques and how you maintained focus and quality of service.

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You see ITW’s Values -- Integrity, Simplicity, Trust, Respect & Shared Risk – in action every day in how we treat each other and how our leaders lead.

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Full-time, on-site
DATE POSTED
December 7, 2024

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