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Customer Development Manager - Natural Channel

Company Description

Running with Sasquatch is more than just a clever marketing campaign. As a Jack Link’s team member, Running with Sasquatch means we roll up our buffalo plaid sleeves and do the hard work first. We don’t shy away from challenges. In fact, we push hard and take risks. True to our North Woods roots, we're a bunch of ordinary people who accomplish extraordinary things by driving results with innovation, creativity and a clear sense of urgency. Like our awesome protein products, we have an unwavering passion for quality, and you won’t find anything artificial here. What you see is what you get… authentic, humble and fun people who Run with Sasquatch!

Running with Sasquatch takes a team. We invite you to run with us, succeed with us, and celebrate with us. Most importantly, Feed Your Wild Side® with us on our journey to be the dominant global leader of branded protein snacks!

Jack Link's Protein Snacks is a global leader in snacking and the No. 1 meat snack manufacturer worldwide. Still family-owned and operated with headquarters in Minong, Wisconsin, Jack Link’s also has a large corporate hub in Downtown Minneapolis, Minnesota, and operates a total of 11 manufacturing and distribution facilities in four countries. Jack Link’s produces high-quality, great-tasting protein snacks that feed the wild sides of consumers around the world. Link Snacks, Inc., family of brands includes Jack Link's, Lorissa's Kitchen, World Kitchens Jerky, Bifi and Peperami.

Job Description

The Customer Development Manager is responsible for growing & developing Jack Link’s sales & profitability across the natural channel by implementing detailed strategic sales plans for these customers (Whole Foods, Sprouts, Fresh Market, and similar retailers).  This position will require working closely with key customers and internal stakeholders including trade planning, marketing, demand planning, customer service, and category management.  The ideal candidate will live in the Central U.S. or East Coast but can manage remotely with travel.

PRIMARY ROLE FOCUS:

  • Gain Distribution of LSI Natural Items within the Natural Channel
  • Achieving sales objectives as assigned by the Channel Director within the trade budget
  • Build strong customer relationships
  • Develop solid DSMP (Distribution, Shelving, Merchandising, Pricing) plans that drive category growth
  • Clearly understand customer strategy and align on annual business plans that meet growth expectations

DUTIES AND RESPONSIBILITIES:

  • Develop plans for natural channel business opportunities focused on expanding Jack Link’s in-store presence
  • Responsible for analyzing customer data and developing an action plan to achieve sales goals
  • Execute annual business plans to maximize top-line and bottom-line growth and achieve volume, market share, and profit/contribution objectives within the assigned trade budget.
  • Provide transparent & timely communication to internal team members and our customers/brokers
  • Collaborate with cross-functional teams (Product Management, Trade Marketing, Research & Development) in creating both short & long-term category and channel strategies
  • Create and present information in a compelling and persuasive manner
  • Effectively builds relationships throughout customer organizations and at various levels internally at Jack Link’s: Executive Management, Operations, Supply Planning, and Marketing
  • Manage deduction & AR issues on all applicable accounts
  • Responsible for building, training, and leading broker network where applicable

Qualifications

  • Bachelor’s Degree or equivalent experience
  • 5+ years CPG direct sales experience with at least 3 years within the Natural Channel
  • Previous HQ Sales management experience with Whole Foods, Sprouts, and Fresh Market.
  • Proven track record of positive sales performance within the Natural Channel
  • Strong knowledge of MS Office products (Excel, Word, PowerPoint)
  • Working knowledge of CRM and planning software (e.g. Salesforce, SPT, SAP)
  • Strong communication & presentation skills
  • Business and Financial Acumen
  • Leveraging data/analysis to drive end-user opportunities

 

DESIRED BEHAVIORS:

  • Full ownership over all aspects of the customer relationship
  • Professional, Consultative, Challenger selling skills
  • Customer Focused
  • Resilient in the face of adversity
  • Embraces change and technology
  • Passionate to succeed
  • Driven to win
  • Strive to be a Leader
  • High sense of urgency

TRAVEL REQUIREMENTS:

  • Approximately 40% - 50% travel depending on business needs

PHYSICAL DEMANDS:

  • Ability to lift 25 to 50 pounds for customer samples and displays
  • Ability to operate a motor vehicle for travel to customers/brokers and Jack Link’s locations

Additional Information

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER:
Jack Link’s provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic that is protected by federal, state or local law.

E-VERIFY:
Jack Link’s is participant in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.  For information about the E-Verify program, please visit:  http://www.uscis.gov/e-verify/employees

All your information will be kept confidential according to EEO guidelines.

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Average salary estimate

$75000 / YEARLY (est.)
min
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$60000K
$90000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Development Manager - Natural Channel, Jack Link's Protein Snacks

Are you ready to take on an exciting challenge as a Customer Development Manager – Natural Channel with Jack Link's? Nestled in the heart of Minneapolis, MN, Jack Link’s Protein Snacks is a globally recognized leader in the snacking world, and we’re on the hunt for someone special to help expand our reach in the natural channel! This role is all about using your expertise to grow and develop Jack Link's sales across retailers like Whole Foods and Sprouts. You’ll work closely with internal teams—from marketing to demand planning—ensuring that our products are not just on shelves but also thriving. Your responsibilities will include crafting strategic sales plans, building solid relationships with key customers, and analyzing market data to drive growth. This position is perfect for a passionate individual who embraces challenges and is ready to roll up their sleeves with the Jack Link’s team, even as you manage remotely, with travel likely around 40% to 50%. If you have a background in CPG sales and a proven track record in the natural channel, we’d love for you to run with us and help us Feed Your Wild Side® while achieving extraordinary results together!

Frequently Asked Questions (FAQs) for Customer Development Manager - Natural Channel Role at Jack Link's Protein Snacks
What are the responsibilities of a Customer Development Manager at Jack Link's?

The Customer Development Manager at Jack Link's is responsible for growing sales and profitability within the natural channel. You will implement detailed strategic sales plans for retailers like Whole Foods and Sprouts while cultivating strong customer relationships. Your role will involve analyzing customer data, executing business plans, and collaborating with various cross-functional teams to ensure the successful expansion of Jack Link's products.

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What qualifications are needed for the Customer Development Manager position at Jack Link's?

To qualify for the Customer Development Manager position at Jack Link's, you should have a bachelor's degree or equivalent experience, along with at least 5 years of direct sales experience in the CPG industry, including a minimum of 3 years within the Natural Channel. Familiarity with key retailers like Whole Foods and Sprouts is essential, as well as strong communication and analytical skills.

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What is the expected travel for the Customer Development Manager role at Jack Link's?

As a Customer Development Manager at Jack Link's, you can expect to travel approximately 40% to 50% depending on business needs. This travel would involve visits to key customer locations and Jack Link’s facilities to foster relationships and enhance brand visibility.

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How does the Customer Development Manager contribute to sales growth at Jack Link's?

The Customer Development Manager plays a crucial role in contributing to sales growth at Jack Link’s by developing impactful plans that expand our presence in the natural channel. This includes aligning annual business strategies with customer expectations and ensuring effective execution to meet market share and profit objectives.

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What is the company culture like at Jack Link's for a Customer Development Manager?

At Jack Link's, we pride ourselves on fostering a company culture that values hard work, innovation, and authenticity. As a Customer Development Manager, you'll be part of a team that embraces challenges and strives for excellence while having fun along the way. Our culture is centered around collaboration and growing together as we pursue our goal of being the leading global brand in protein snacks.

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Common Interview Questions for Customer Development Manager - Natural Channel
Can you describe your experience with sales in the natural channel?

When answering this question, describe your specific roles in previous positions where you focused on natural products. Highlight your achievements, how you built relationships with retailers, and the strategies you implemented to grow sales. Be sure to include metrics, if possible, to demonstrate your success.

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How do you approach developing strategic sales plans for retailers?

To answer this, discuss your methodology for researching market trends and retailer needs. Explain how you gather and analyze data to create actionable plans that not only meet sales objectives but also align with the retailers’ goals, ensuring mutual growth.

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How do you handle challenging customer relationships?

Explain your conflict resolution strategies. Provide examples of past experiences where you turned challenging situations into positive outcomes, emphasizing your communication skills and ability to build rapport even under pressure.

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What tools or software are you familiar with to manage customer data?

Be open about your experience with tools like Salesforce, Excel, and other CRM or planning software. Share specific instances where you have utilized these tools to track performance and analyze customer data effectively.

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Can you provide an example of when you exceeded sales goals?

Prepare a detailed account of a specific instance where you surpassed sales targets. Focus on what strategies you implemented, the challenges you faced, and the final outcome of your efforts.

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How do you assess which products to promote to different retailers?

Discuss your analytical approach to determining product promotions tailored to each retailer. Speak about understanding consumer behavior, sales data, and aligning promotional efforts with the brand’s overall goals.

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How do you stay updated on industry trends?

Mention your proactive methods for staying informed about industry trends, including subscribing to trade magazines, attending conferences, and networking. Discuss how this knowledge informs your strategies as a Customer Development Manager.

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What strategies do you use to build strong relationships with key accounts?

Talk about your relationship-building techniques, emphasizing the importance of trust, transparency, and regular communication. Offer insights on how you maintain these relationships over time for long-term success.

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How do you prioritize initiatives when managing multiple accounts?

Share your strategies for prioritization, such as regular assessment of account performance, understanding specific needs, and focusing on initiatives that drive the most significant results. Be sure to mention tools or processes that help you stay organized.

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What motivates you to succeed in a sales role?

Provide insight into what drives you personally and professionally. Discuss your passion for the industry, the excitement of meeting sales goals, and how you thrive in dynamic environments like that at Jack Link's.

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Link Snacks wants to forge a link to your adventurous side. The company, which does business as Jack Link's Beef Jerky, makes meat snacks such as beef jerky, turkey jerky, beef sticks, meat and cheese packs, kippered beefsteaks, sausages, and beef...

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Full-time, hybrid
DATE POSTED
December 4, 2024

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