Collections Support Specialist

Overview

LocumTenens.com has been leading the way in a booming healthcare industry since 1995. Locum Tenens is a Latin phrase meaning, “to substitute for.” When hospitals are understaffed, they rely on us to find them the right temporary physicians to fill in when needed. Every associate at LocumTenens.com plays a role in getting patients seen, no matter what they studied in school or what their role is here. Located in Alpharetta, GA, we boast a state-of-the-art campus featuring world-class amenities. There’s nothing ordinary about a typical day here, take a look for yourself: https://share.vidyard.com/watch/VfMVtWsvT1pn4T6nvUZxn1.

We are a Jackson Healthcare company and we are now the second largest healthcare staffing company in the U.S., serving more than 7 million patients in over 1,400 healthcare facilities.

POSITION SUMMARY:

The Collections Support Specialist will be responsible for providing support to the Collections team by assisting in account reconciliation, processing perm placement fees, customer refunds, and invoice entry in customer portals. May also be asked to perform and oversee specific projects.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

Portal billing & Account Reconciliation - 75%
•    Manages the entry of invoices for multiple customer portals
•    Account Reconciliation

Reporting and Internal Customer Service - 25%
•    Creates Weekly AR and Commission Adjustment Reporting
•    Responsible for deposit and perm placement billing
•    Manages the response and distribution of team email correspondence

SECONDARY FUNCTIONS (IF APPLICABLE)
•    May work on special projects or other duties as assigned
•    Participates in month-end closing and reconciliation activities as needed 

SUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITY
•    Communicates with Internal and External Customers

QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS
•    High School Diploma or equivalent with 2-5 years of experience
•    Bachelor’s Degree
•    College coursework in business and finance is strongly preferred

KNOWLEDGE, SKILLS, AND ABILITIES
•    Ability to adhere to and exhibit the Company Values at all times 
•    Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams  
•    Working knowledge of Salesforce or relative CRM systems 
•    Working knowledge of document management systems
•    Ability to effectively manage multiple competing priorities in a fast-paced environment 
•    Excellent communication skills - both oral and written 
•    Ability to build strong business relationships at all levels 
•    Strong interpersonal skills 
•    Strong attention to detail 
•    Strong organizational and time management skills 
•    Ability to work independently and collaboratively 
•    Solid critical thinking and creative problem-solving skills 
•    Ability to consistently meet goals, commitments, and deadlines 
•    Ability to work with sensitive information and maintain confidentiality
 

KEY COMPETENCIES REQUIRED

Interpersonal Savvy Drives Results Customer Focus Build Networks Financial Acumen Ensures Accountability Action Oriented Organizational Savvy Resourcefulness Attention to Detail

PHYSICAL, MENTAL, WORKING CONDITION, AND TRAVEL REQUIREMENTS

• Typical office environment - sedentary with typing, writing, and reading requirements
  • May be able to sit or stand
• Speaking, reading, writing, ability to use a telephone and computer
• Ability to exert up to 10 lbs. of force occasionally
• Ability to interpret various instructions
• Ability to deal with a variety of variables under only limited standardization 

This position description is not intended to be all-inclusive or comprehensive; additional functions and requirements may be assigned by supervisors as deemed appropriate.  In accordance with the Americans with Disabilities Act, it is possible requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Position descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

What is in it for you

Company-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions).
Healthcare benefit options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance).
Paid maternity and paternity leave.
Company sponsored 401k plan with company matching.
PTO that accrues at a rate of 15 days/year for 1st year and continues to increase with tenure.
Tuition reimbursement for continuing education.
An opportunity to work at a state-of-the-art facility in Alpharetta which features an on-site daycare and cafeteria, world-class fitness center and wellness clinic.

EEO Statement

LocumTenens.com is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.