Senior Customer Service Representative
Skills
- Advanced customer service skills
- Logistics knowledge
- E-commerce understanding
- Strong communication skills
- Data analysis abilities
Responsibilities
- Serve as the primary point of contact for merchants to facilitate timely issue resolution.
- Manage a queue of incoming merchant contacts and tickets on a daily basis.
- Partner with warehouse management and developers to ensure requests are completed on time.
- Build sustainable, long-term relationships with merchants.
- Educate merchants on service offerings and help them proactively plan.
- Perform data analyses for evaluation of merchant credits.
Education
- Bachelor's Degree or equivalent work experience
Benefits
- Equal opportunity employer
- Diversity and inclusion
- Growth opportunities
- Competitive salary
Average salary estimate
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