Product Manager, Experience Analytics

As a Product Manager for Experience Analytics at J.D. Power, your primary responsibilities include setting the strategic direction for AI-driven customer solutions, working closely with clients to identify their pain points, and leading a team to design and deliver impactful workflow applications. You will collaborate with business and sales teams to generate growth opportunities while leveraging datasets to create AI products that solve significant challenges for our clients.

To qualify for the Product Manager role at J.D. Power, candidates should have experience in building workflow applications and utilizing AI and LLMs effectively. You'll need strong data quality knowledge and a track record of managing a team focused on business application delivery. Demonstrated success in growth-oriented Product Management, along with experience in AI solutions, is also essential.

The Product Manager for Experience Analytics plays a crucial role in fulfilling J.D. Power’s mission by uniting industry-leading data with innovative technology. By developing AI solutions that address tough client challenges, you will contribute to the core goal of delivering valuable insights and solidifying our reputation as a trusted partner in the market.

At J.D. Power, the work culture for a Product Manager is characterized by flexibility, innovation, and a focus on performance. The company promotes a remote-first approach, embraces leader-led initiatives, and is committed to fostering an inclusive environment where diverse perspectives are highly valued. You will find an atmosphere that encourages creativity and a 'fail forward' mindset.

The focus for the Product Manager for Experience Analytics will be on building a variety of AI-driven products that leverage datasets to enhance analytics. This includes developing workflow applications on the Palantir Platform and creating solutions that not only fulfill clients’ immediate needs but also pave the way for future innovations.

When approaching product management in AI, it’s crucial to integrate user feedback throughout the development process. I emphasize understanding the client’s needs, analyzing existing data, and using iterative development techniques to refine the product continuously. Demonstrating an ability to adapt and innovate is key.

Indeed! My experience with workflow applications involves several projects where I led a cross-functional team to develop solutions that improve operational efficiency. Emphasizing user-centered design, I ensured the final products met the real needs of users while facilitating collaboration among team members.

I prioritize features based on a balance of user impact and strategic importance. Techniques like MoSCoW prioritization help identify what's Must-have, Should-have, Could-have, and Would-like-to-have. This approach ensures alignment with business goals while delivering maximum value to customers.

Successful collaboration is rooted in clear communication, shared goals, and frequent check-ins. I ensure that all stakeholders are engaged from the outset and create a forum for sharing insights and updates. Building interpersonal relationships promotes a collaborative culture.

In a previous role, we encountered a major roadblock due to technical constraints. Instead of seeing it as a setback, I organized brainstorming sessions to explore alternative solutions. We brought in technical experts to provide insights that guided us through a redesign, ultimately leading to a successful launch.

I typically track engagement metrics, user satisfaction scores, and performance benchmarks tailored to each product. Customer feedback is also invaluable for understanding real-world impact. Additionally, KPIs like time saved or cost reductions provide tangible evidence of success.

I prioritize continuous learning by subscribing to industry publications, attending webinars, and participating in relevant networking events. Engaging with peers and thought leaders through platforms and forums also keeps me informed on the latest innovations and best practices.

Client interactions are fundamental to my process. I emphasize regular check-ins and solicit feedback at various stages to ensure that their needs are being met. This not only guides development but also strengthens relationships, making clients feel valued and heard.

Handling tight deadlines requires prioritization and delegation. I focus on the essentials, breaking down tasks into manageable parts, and deploying the right resources to ensure all team members are aligned and productive. Open communication is vital to navigate any bumps along the way.

Cultivating a team of innovative thinkers involves fostering an environment of trust and creativity. Encouraging collaboration, providing opportunities for professional development, and promoting a culture where trying and learning from failure is celebrated helps the team reach its full potential.