Senior Account Manager - job 1 of 2

To excel as a Senior Account Manager at Jellyfish, candidates should have at least 4 years of operational experience in the digital marketing space, preferably with exposure to various commercial models. Experience in establishing client communication and engagement is crucial. A solid background working in creative marketing—especially in paid and organic social media, creative strategy, and project management—is also essential. While we value skills and expertise over formal degrees, a demonstrated ability to lead accounts and coordinate projects is necessary.

As a Senior Account Manager at Jellyfish, you will oversee the daily operation of major accounts and interact with diverse teams to ensure the successful execution of campaigns. Your responsibilities will include coordinating with internal specialists, managing client needs, developing workflows, and providing strategies that drive client success. You'll also play a key role in interpreting data to inform decisions and staying informed on the latest digital marketing trends to shape actionable solutions.

In the Senior Account Manager role at Jellyfish, you'll work primarily with a leading social media and online video sharing platform among other exciting clients. This diverse client portfolio allows for creative exploration and engagement with innovative marketing strategies, showcasing your expertise while collaborating with some of the most notable talent in the industry.

Jellyfish is committed to the professional growth of its employees, offering unique opportunities for development. As a Senior Account Manager, you will benefit from one paid day each month dedicated to self-development and access to unlimited online courses through LinkedIn Learning. Our flexible working environment also accommodates personal growth, allowing you to tailor your work experience to best suit your career aspirations.

As a Senior Account Manager at Jellyfish, you will have access to a variety of resources and tools including proprietary platforms designed to enhance campaign performance. You'll be using tools for task management, client communications, data interpretation, and financial accuracy. This will empower you to effectively support your client needs while ensuring optimal delivery and internal collaboration.

In response, focus on specific examples of how you’ve cultivated strong relationships with clients, ensuring their needs are met and demonstrating your proactive approach to communication. Highlight how you've successfully managed expectations and deployed strategies that align client goals with agency capabilities.

Discuss your organizational skills and any task management tools you use to keep projects aligned and on schedule. Explain how you prioritize tasks based on deadlines, client needs, and potential growth opportunities. Providing a specific example of past success can help illustrate your point.

You can mention your approach to fostering open communication among team members, leveraging shared platforms for updates, and encouraging collaboration across teams. Share instances where fostering teamwork led to successfully executed campaigns and delighted clients.

Share your methods for continuous learning, such as following industry influencers, subscribing to newsletters, attending workshops, or utilizing training resources like Jellyfish’s own learning programs. Demonstrating your enthusiasm for staying current shows your commitment to excellence in your role.

When answering, summarize the campaign objectives, your role, and the impact it had on the client’s goals. Highlight your problem-solving skills, how you navigated challenges, and what you learned from the experience that you can bring to the Jellyfish team.

Emphasize your openness to constructive criticism and how you’ve used feedback to improve relationships and project outcomes. Share a concrete example of how you addressed critical feedback effectively while maintaining client trust.

Discuss key performance indicators that are particularly relevant in digital marketing, such as conversion rates, engagement metrics, or ROI. Mention how you analyze these metrics to adjust strategies and enhance overall performance.

Illustrate your ability to merge creative fun and strategic elements by discussing past projects where you successfully aligned innovative ideas with client goals. Explain how you ensure creativity remains within the scope of what the client seeks.

Present a specific challenge, clearly outlining the situation, your approach to resolving the issue, and the positive outcomes that followed. This shows your capability in crisis management and maintaining strong relationships.

Speak to the importance of diverse perspectives, the potential for creativity that arises in collaborative settings, and your eagerness to contribute positively to a team that values innovation. Sharing personal experiences in teamwork will help illustrate your enthusiasm for the Jellyfish culture.