Product Manager (Payments)

As the Product Manager (Payments) at PandaDoc, your main responsibilities will include defining and executing the product strategy for payment solutions, collaborating with engineering and design teams to build secure and user-friendly payment workflows, and integrating with leading Payment Service Providers (PSPs) and payment gateways. You'll also work with cross-functional teams to prioritize product roadmaps and stay updated on industry trends to inform product decisions.

To be considered for the Product Manager (Payments) position at PandaDoc, candidates should have 3-4 years of product management experience, particularly within payments or fintech. A strong understanding of payment gateways, PSPs, and various payment methods is crucial. Preferred qualifications also include knowledge of compliance standards, experience with subscription billing models, and a technical or analytical degree or equivalent experience.

PandaDoc is committed to maintaining a positive work-life balance for its employees, including those in the Product Manager (Payments) position. With a fully remote setup, our team members can work from anywhere, allowing flexibility in their schedules. Additionally, PandaDoc offers self-care days and promotes a culture focused on personal and professional development, ensuring that each team member's well-being is prioritized.

The company culture at PandaDoc is open, supportive, and emphasizes feedback and collaboration. As a remote team, we stay connected through technology and creative bonding events. We value integrity and transparency, which fosters an environment where employees feel empowered and engaged. This culture not only helps retain talent but also encourages innovative thinking and creativity among our team members.

A Product Manager (Payments) at PandaDoc can expect a competitive salary along with a comprehensive benefits package that includes personal development opportunities, flexible working conditions, and self-care days. We believe in rewarding our team's hard work and contributions, ensuring that our employees are valued both professionally and personally.

When answering this question, focus on your past roles and responsibilities that involved payment processing. Highlight any specific technologies or PSPs you've worked with, and share how your contributions improved financial workflows or customer experiences. Be concise but thorough, showing your clear understanding of the industry.

It’s essential to discuss your approach to prioritization clearly. Talk about methodologies such as the MoSCoW method (Must have, Should have, Could have, Won't have). Give examples where you analyzed user feedback and market trends to prioritize features that align with business goals at PandaDoc.

Share a specific instance where collaboration was key to a project's success. Emphasize communication strategies you used to ensure alignment among engineering, design, and sales teams, and the positive outcomes that resulted from that collaboration.

Emphasize your proactive approach to learning. Mention resources like industry publications, webinars, or peer networks, and discuss how you've applied this knowledge in past roles to drive product innovation or improvements in user experience.

Explain your familiarity with APIs, providing examples of how you've worked with them in product development. Discuss any specific API integrations you've managed, the challenges you faced, and how you overcame them to successfully implement solutions.

Talk about specific metrics you use to evaluate product success, such as user adoption rates, transaction volumes, or customer satisfaction scores. Provide examples of how you've used these metrics to inform decisions and drive improvements in your previous roles.

Discuss the importance of customer feedback in shaping product development. Share methodologies you've used, such as surveys or user testing, and how this feedback was critical in making design or feature decisions for improved satisfaction and engagement.

It's important to demonstrate your conflict resolution skills here. Talk about your approach to remaining objective and data-driven in discussions, seeking to understand the stakeholder's perspective, and finding common ground or compromises that still align with the product’s goals.

Be prepared to discuss current industry trends such as security concerns, compliance issues, or evolving customer expectations. Provide insights on how these challenges can affect product development and user experience, and share your thoughts on potential solutions.

Convey your passion for the payments industry and what drives you in your work. Whether it’s the opportunity to enhance user experience, drive innovation, or contribute to broader financial solutions—communicate a genuine enthusiasm that highlights your alignment with PandaDoc's mission.