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Lead Product Manager, New Product (B2B GenAI platform) - job 1 of 9

You could be a product manager anywhere. Why us?

  • Join a pre-IPO startup with capital, traction and runway ($240M funded | 40X revenue growth in 4 years | $2T market size)

  • Report directly to our COO and work closely with brilliant leaders and team mates from companies like Nvidia, Nerdwallet, Better, Wayfair, Robinhood, etc.

  • Opportunity to take us to a $5B business and a household name in the next few years

  • Be immersed in a talent-dense environment, greatly accelerate your learning and career growth

About the opportunity:

Jerry is building an AllCar™ super app to radically simplify all aspects of car ownership. In late 2022, we were one of the first companies to develop on top of OpenAI’s ChatGPT. In April of 2023, we launched our first LLM-powered chatbot that could answer the 200,000+ messages we get from our customers each month via Chat and SMS. Our multi-modal chatbot is able to respond to 93% of all incoming SMS and in-app chat requests without human intervention, with an average response time of 15-20 seconds. We also launched a voicebot for inbound phone calls that went live in production in early 2024. 

After the overwhelming success of our chatbot/voicebot technology, we decided to invest in Propelix as a B2B GenAI prompt engineering platform provider to allow other companies to leverage our highly customizable AI-based virtual agent framework to help scale their business. Propelix.ai is to Jerry what AWS is to Amazon: a valuable core technology that we are making available to other companies because we believe it can be a very valuable business for us. We are looking for a Lead product manager to own the product development, implementation and success of our earliest customers for Propelix. This role sits at the intersection of go-to-market and product.

Responsibilities:

  • Drive the development of Propelix from 0 to 1, working directly with our early customers and iterating on their feedback to uncover and refine our product-market fit

  • Utilize customer insights to identify and build new Propelix features, ecosystem integrations, and processes that enable both initial customer success and future customer growth

  • Ask penetrating questions to form a deep understanding of our customers needs and customize our technology to help them produce meaningful results

  • Own and execute the implementation process for our early Propelix customers to drive customer success and satisfaction

  • Manage all aspects of our B2B Propelix product to establish it as the leading GenAI prompt engineering platform provider within the Insurance industry

Requirements:

  • Systems Thinking: Skilled at bringing structure to ambiguous situations, demonstrating curiosity, asking insightful questions, and employing creative and first-principles thinking

  • Initiative: Highly self-motivated with a strong sense of ownership over tasks.

  • Organizational Skills: Exceptional project management abilities, capable of managing clients, internal stakeholders, project and product team members, and project timelines effectively.

  • Communication: Strong proficiency in both written and verbal communication, able to interact with and influence a diverse range of audiences, including internal, external, technical, and non-technical stakeholders.

Ideal profile:

  • Bachelor’s degree in an intellectually rigorous discipline

  • 5-10 years of experience, ideally a mix of structured problem solving experience (MBB, VC or PE experience preferred) followed by a few years of experience building products at an early-stage B2B SaaS startup (pre-product market fit)

While we appreciate your interest and application, only applicants under consideration will be contacted.

Jerry is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.

Jerry is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@getjerry.com

About Jerry:

Jerry is America’s first and only AllCar™ app. We are redefining and radically improving how people manage owning a car, one of their most expensive and time-consuming assets. 

Backed by artificial intelligence and machine learning, Jerry simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry does it all.

We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. 

Jerry was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.

Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

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Average salary estimate

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What You Should Know About Lead Product Manager, New Product (B2B GenAI platform), Jerry

If you're ready to take your career to new heights, the Lead Product Manager position for the New Product at Jerry in San Jose is just the place for you! We're at the forefront of innovation in the B2B GenAI space, having developed an unparalleled platform that leverages AI to reshape customer interactions. As a Lead Product Manager, you'll report directly to our COO and collaborate with an outstanding team of experts from industry giants like Nvidia and Robinhood. Your mission? Drive the development of Propelix from concept to success, harnessing real customer insights to refine our product-market fit and enhance user experience. Here, you’ll have the opportunity to shape our offering by understanding the intricacies of our customers’ needs, owning the implementation, and steering the entire product lifecycle. With an impressive 40X revenue growth in just four years and a vision to become a $5B powerhouse, your contributions will directly impact our trajectory. Plus, you’ll work in a dynamic and talent-rich environment that promotes rapid learning and growth. If you're a results-oriented individual with a knack for navigating complex challenges, this role is perfect for you. Join us at Jerry and help redefine car ownership with our revolutionary AllCar™ super app and Propelix.ai, as we make our mark in the $2 trillion market ahead!

Frequently Asked Questions (FAQs) for Lead Product Manager, New Product (B2B GenAI platform) Role at Jerry
What are the responsibilities of the Lead Product Manager at Jerry?

The Lead Product Manager at Jerry is tasked with driving the development of the Propelix platform by interacting closely with early clients to refine features based on their feedback. You'll be responsible for implementing processes that ensure customer satisfaction and success, while also identifying new opportunities for product enhancements. Your role will provide a unique chance to influence both the go-to-market strategy and overall product direction.

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What qualifications do I need to apply for the Lead Product Manager position at Jerry?

To apply for the Lead Product Manager position at Jerry, candidates should ideally possess a bachelor's degree in a rigorous field. You'll need 5-10 years of relevant experience, including problem-solving expertise from consulting or investment backgrounds, along with practical product-building experience at a B2B SaaS startup. Strong organizational and communication skills are also essential.

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How does the Lead Product Manager role contribute to Jerry's goals?

The Lead Product Manager plays a crucial role in propelling Jerry's vision forward by developing the Propelix platform into a leader in GenAI technology. By understanding and addressing customer needs, you will help establish Propelix as a vital tool for businesses, thereby contributing to Jerry's ambitious target of reaching a $5 billion valuation.

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What skills are essential for success in the Lead Product Manager role at Jerry?

Success in the Lead Product Manager role at Jerry hinges on a strong foundation in systems thinking, exceptional organizational skills, and the ability to communicate effectively with diverse stakeholders. Creative problem-solving skills and initiative to take ownership of projects are also vital, as you will be shaping the future of our groundbreaking AI platform.

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What is the company culture like for the Lead Product Manager at Jerry?

At Jerry, the culture is vibrant and engaging, emphasizing curiosity, collaboration, and a passion for solving real-world problems. The Lead Product Manager will find themselves surrounded by a talented team dedicated to innovation and excellence, where sharing ideas and learning from each other is highly encouraged.

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Common Interview Questions for Lead Product Manager, New Product (B2B GenAI platform)
How do you prioritize features for the Propelix platform?

To prioritize features for Propelix, I would start by assessing customer feedback and aligning it with the company’s strategic goals. Utilizing frameworks like the MoSCoW method helps in categorizing must-haves, should-haves, could-haves, and won't-haves, ensuring a clear focus on impactful features.

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What approach do you use to gather customer insights?

I employ a multifaceted approach to gather customer insights, including surveys, direct customer interviews, and usage data analytics. Engaging customers through workshops can also unveil deeper understanding, allowing us to tailor our product effectively to meet their needs.

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Can you describe a time you faced a significant challenge in product development?

In a previous project, we faced a tight timeline for product launch due to unforeseen technical difficulties. I facilitated cross-team collaboration, which led to rapid problem-solving and successful feature delivery right on schedule, ensuring customer satisfaction.

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How would you define product-market fit for Propelix?

I define product-market fit for Propelix as the point where our GenAI platform is not only meeting but exceeding customer expectations, demonstrating high user engagement and retention while addressing a clear market need. We would measure this through metrics like customer feedback, usage rates, and growth in subscriptions.

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What project management tools do you prefer?

I typically prefer using tools like Jira or Trello for agile project management, which help in tracking progress and collaborating with teams effectively. Additionally, I value tools that facilitate clear documentation and communication across departments.

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How do you ensure effective communication among stakeholders?

I ensure effective communication among stakeholders by establishing clear channels for updates and feedback, such as regular check-ins and dedicated communication platforms like Slack. This transparency fosters collaboration and alignment on project goals.

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What metrics do you consider most important for product success?

For product success, I prioritize metrics such as customer satisfaction scores, user engagement rates, retention rates, and net promoter score (NPS). These metrics provide insight into how well our product meets customer needs and informs future enhancements.

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Describe your experience with B2B SaaS products.

In my previous roles, I've actively participated in all stages of the product lifecycle for B2B SaaS products. This includes conducting market research, defining product requirements, working closely with development teams, and iterating based on customer feedback to drive expansion and success.

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How do you stay current with industry trends in AI and product management?

To stay updated with industry trends, I regularly attend webinars, read leading journals, and participate in product management forums. Networking with peers at industry conferences also provides valuable insights and fosters professional growth.

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What do you find most challenging about product management?

One of the most challenging aspects of product management is navigating ambiguity, especially in early-stage startups. However, employing structured methodologies and remaining adaptable are key strategies I utilize to turn uncertainty into opportunity while steering the product toward success.

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Jerry is redefining car ownership with its innovative AI-powered AllCar™ app, offering comprehensive solutions for insurance, financing, maintenance, and safety, driven by a team passionate about enhancing the driving experience.

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CULTURE VALUES
Social Impact Driven
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
Customer-Centric
FUNDING
SENIORITY LEVEL REQUIREMENT
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Full-time, on-site
DATE POSTED
December 22, 2024

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