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Lead Product Manager, New Product (B2B GenAI platform) - job 1 of 5

You could be a product manager anywhere. Why us?

  • Join a pre-IPO startup with capital, traction and runway ($240M funded | 40X revenue growth in 4 years | $2T market size)

  • Report directly to our COO and work closely with brilliant leaders and team mates from companies like Nvidia, Nerdwallet, Better, Wayfair, Robinhood, etc.

  • Opportunity to take us to a $5B business and a household name in the next few years

  • Be immersed in a talent-dense environment, greatly accelerate your learning and career growth

About the opportunity:

Jerry is building an AllCar™ super app to radically simplify all aspects of car ownership. In late 2022, we were one of the first companies to develop on top of OpenAI’s ChatGPT. In April of 2023, we launched our first LLM-powered chatbot that could answer the 200,000+ messages we get from our customers each month via Chat and SMS. Our multi-modal chatbot is able to respond to 93% of all incoming SMS and in-app chat requests without human intervention, with an average response time of 15-20 seconds. We also launched a voicebot for inbound phone calls that went live in production in early 2024. 

After the overwhelming success of our chatbot/voicebot technology, we decided to invest in Propelix as a B2B GenAI prompt engineering platform provider to allow other companies to leverage our highly customizable AI-based virtual agent framework to help scale their business. Propelix.ai is to Jerry what AWS is to Amazon: a valuable core technology that we are making available to other companies because we believe it can be a very valuable business for us. We are looking for a lead product manager to own the product development, implementation and success of our earliest customers for Propelix. This role sits at the intersection of go-to-market and product.

Responsibilities:

  • Drive the development of Propelix from 0 to 1, working directly with our early customers and iterating on their feedback to uncover and refine our product-market fit

  • Utilize customer insights to identify and build new Propelix features, ecosystem integrations, and processes that enable both initial customer success and future customer growth

  • Ask penetrating questions to form a deep understanding of our customers needs and customize our technology to help them produce meaningful results

  • Own and execute the implementation process for our early Propelix customers to drive customer success and satisfaction

  • Manage all aspects of our B2B Propelix product to establish it as the leading GenAI prompt engineering platform provider within the Insurance industry

Requirements:

  • Systems Thinking: Skilled at bringing structure to ambiguous situations, demonstrating curiosity, asking insightful questions, and employing creative and first-principles thinking

  • Initiative: Highly self-motivated with a strong sense of ownership over tasks.

  • Organizational Skills: Exceptional project management abilities, capable of managing clients, internal stakeholders, project and product team members, and project timelines effectively.

  • Communication: Strong proficiency in both written and verbal communication, able to interact with and influence a diverse range of audiences, including internal, external, technical, and non-technical stakeholders.

Ideal profile:

  • Bachelor’s degree in an intellectually rigorous discipline

  • 5-10 years of experience, ideally a mix of structured problem solving experience (MBB, VC or PE experience preferred) followed by a few years of experience building products at an early-stage B2B SaaS startup (pre-product market fit)

While we appreciate your interest and application, only applicants under consideration will be contacted.

Jerry is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.

Jerry is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@getjerry.com

About Jerry:

Jerry is America’s first and only AllCar™ app. We are redefining and radically improving how people manage owning a car, one of their most expensive and time-consuming assets. 

Backed by artificial intelligence and machine learning, Jerry simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry does it all.

We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. 

Jerry was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.

Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

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Average salary estimate

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What You Should Know About Lead Product Manager, New Product (B2B GenAI platform), Jerry

Are you ready to transform the B2B landscape with your expertise as a Lead Product Manager? At Jerry, located in vibrant San Jose, we are on a mission to radically simplify car ownership with our AllCar™ super app. Backed by over $240 million in funding and an impressive 40X revenue growth in just four years, we're looking for someone like you to take the helm of our Propelix.ai project—a cutting-edge GenAI prompt engineering platform. In this role, you'll not only report directly to our COO but also collaborate with some of the brightest minds in tech, gaining insights from top leaders previously associated with companies such as Nvidia and Robinhood. You're at the forefront of innovation, where your creativity will help refine our product-market fit, ensuring our technology resonates with early customers and scales successfully. Get hands-on as you implement customer feedback to reveal and develop new features, working within an ecosystem that's both collaborative and dynamic. Your mission will include driving solutions that lead Propelix to become a leader in the Insurance industry while fostering an unparalleled customer experience. With your ability to translate complex needs into actionable strategies, you’ll contribute directly to shaping the future of our company and potentially touch millions of customers. If you're seeking a role that combines challenge, growth, and the opportunity to make a real difference, then Jerry is the perfect place for your talents. Let’s shape the future together!

Frequently Asked Questions (FAQs) for Lead Product Manager, New Product (B2B GenAI platform) Role at Jerry
What does a Lead Product Manager do at Jerry?

As a Lead Product Manager at Jerry, you'll spearhead the development and implementation of our B2B GenAI platform, Propelix.ai. Your tasks will involve driving product development from concept to completion, using customer insights to refine features, and managing customer relationships to ensure satisfaction and success within the Insurance sector.

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What qualifications are required for the Lead Product Manager position at Jerry?

Jerry expects potential Lead Product Manager candidates to hold a bachelor's degree in a rigorous discipline, with 5-10 years of experience. This experience should ideally blend structured problem-solving—such as in MBB, VC, or PE—with product development experience from a B2B SaaS startup, specifically in pre-product market fit scenarios.

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How can I prepare for an interview for the Lead Product Manager position at Jerry?

To prepare for the Lead Product Manager interview at Jerry, familiarize yourself with our AllCar™ super app and Propelix.ai platform. Be ready to discuss how your past experiences align with our mission. Additionally, think of specific instances where you drove product development or customer satisfaction, as these will serve as strong discussion points.

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What is Jerry's mission and vision related to the Lead Product Manager role?

Jerry's mission is to redefine car ownership via the AllCar™ platform, and as a Lead Product Manager, you will play a pivotal role in that vision. You will ensure Propelix.ai not only excels but leads the industry in innovation, customer engagement, and technology application, fundamentally improving the customer experience for car owners.

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What kind of learning opportunities does Jerry offer for the Lead Product Manager?

At Jerry, we are committed to fostering personal and professional growth. As a Lead Product Manager, you'll work closely with industry veterans and have access to a wealth of knowledge and experience, promoting a steep learning curve in product management, customer engagement, and technology innovation.

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What is the company culture like at Jerry for a Lead Product Manager?

The culture at Jerry is collaborative, innovative, and driven by a desire to solve real-world problems. As a Lead Product Manager, you'll find a supportive environment that values curiosity and encourages creativity, making it a fantastic place to grow your career while developing groundbreaking solutions.

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What makes the Lead Product Manager position at Jerry unique?

The Lead Product Manager role at Jerry stands out due to its strategic involvement from the ground up. Unlike many roles, you’ll not only be overseeing product development but will also be directly engaging with our initial customers to shape the product, ensuring that you play a significant role in the company’s journey toward revolutionizing car ownership.

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Common Interview Questions for Lead Product Manager, New Product (B2B GenAI platform)
How will you drive product development for Propelix at Jerry?

When answering this question, focus on outlining a structured approach to product development, including methods for gathering and analyzing customer feedback, agile management practices, and specific strategies to create an MVP (Minimum Viable Product) that meets customer needs and market demand.

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Can you give an example of how you’ve implemented customer feedback into a product?

Share a specific scenario where you actively sought out customer feedback and integrated it into product enhancements. Emphasize how this not only improved the product but also boosted customer satisfaction and retention.

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What strategies will you employ to ensure customer success in the Propelix platform?

Discuss various customer success strategies you'd implement such as setting up onboarding processes, maintaining ongoing communication channels, conducting regular feedback loops, and measuring key performance indicators to track customer satisfaction and engagement.

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How do you prioritize features and requests from early customers?

Explain your decision-making process when it comes to feature prioritization. Mention techniques such as the MoSCoW method (Must have, Should have, Could have, and Won't have this time) and using customer impact metrics to guide your priorities.

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What systems thinking approaches do you apply as a Lead Product Manager?

Share insights into your systems thinking capabilities, such as the ability to understand interdependencies within the product ecosystem, analyze the broader implications of product decisions, and apply first-principles thinking to innovate solutions effectively.

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Describe an experience where you had to manage multiple stakeholders.

Provide an example showcasing your communication and organizational skills. Highlight how you ensured alignment between various stakeholders, handled conflicting priorities, and ultimately facilitated a successful project outcome.

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What role does data play in your decision-making process?

Discuss how data informs your product decisions, from customer research and analytics to performance metrics. Highlight the importance of data in developing hypotheses, validating assumptions, and driving continuous improvements.

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How would you approach building a product in a rapidly changing market?

Outline a flexible and adaptive methodology that considers iterative development, real-time feedback mechanisms, and the necessity to pivot based on evolving market needs and customer preferences.

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How do you keep up with industry trends relevant to product management?

Mention strategies like following industry leaders, participating in webinars, attending conferences, and leveraging professional networks to ensure you're aware of current market trends that may impact your product strategy.

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What is your vision for Propelix as a B2B GenAI platform?

Articulate your long-term vision for the Propelix platform, considering market potential, customer needs, and technology trends. Describe how you plan to align your strategies to achieve robust customer adoption and establish Propelix as a leader in the GenAI space.

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Jerry is redefining car ownership with its innovative AI-powered AllCar™ app, offering comprehensive solutions for insurance, financing, maintenance, and safety, driven by a team passionate about enhancing the driving experience.

307 jobs
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CULTURE VALUES
Social Impact Driven
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
Customer-Centric
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
November 28, 2024

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